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FLASH SALE FREQUENTLY ASKED QUESTIONS

> My favourite pods are out of stock!

We’re sorry that your preferred Nescafé Dolce Gusto pods are currently out of stock. We’re working hard to make these pods available. Please note this promotion is subject to availability, while stocks last. Magnum and Bundle packs are excluded from this offer.

> I have put 8 boxes of pods in my basket but the machine is not showing?  

Please ensure that your basket is empty before making use of this offer. Ensure your basket contains exactly 8 standard boxes of capsules from our Flash Sale page https://www.dolce-gusto.co.uk/flash-sale before proceeding to the checkout, 12 & 16 capsule packs inclusive. This offer is limited to a maximum of two Flash Sale bundles per person/household. Please ensure only one device is used throughout the entire order process.

> I have a promotional code to use for this Flash sale. Where do I input the code to redeem?

Once you select 8 pod boxes to add to your basket, your machine is automatically added. Now, click on your basket to go to review a summary of your basket. Before proceeding to checkout, enter your promotional code in the box below the list of items in your basket underneath where it says “Redeem promotional codes”. Click on redeem and your order total should automatically be updated to reflect your new total with the promotional code applied.

> I have received my order containing 8 boxes of pods but the machine is missing. It shows on my invoice. 

To receive the free machine your order must contain only the selected pods included in the Flash Sale. Please contact us directly at https://www.dolce-gusto.co.uk/contact-us.html/

> Can I get a different colour/model of machine with this promotion instead of Mini Me offered?

Our Flash Sale is only available with the Nescafé Dolce Gusto Mini Me Automatic in Black & Arctic Grey.

> I have tried to register but have not received an email confirmation?

Please check your junk mail folder. If you can’t find the email try ‘Forgot Password’ link or please contact us here or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.