You have reached the website
Forgot Your Password?
Frequently asked Questions
- Getting Started
- About the machine
- About the capsules
- My order
- Troubleshooting
- Subscription
- Win morning prizes - Americano packs only
- Win 10 boxes of coffee / win a £45 online voucher - all packs of pods
- CollectPlus recycling trial
Getting Started
I cannot click on the link in the email you have sent me.
If the link still doesn’t work, please be aware that different email providers put expirations on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.
How do I claim my Welcome offer?
Is your website secure?
The NESCAFÉ® DOLCE
GUSTO® website is fully secure and adheres to best practice e-commerce security
measures.
Can I order by post or over the phone?
No, you can only
order online.
I live in the Channel Islands/Isle of Man, can I place an order?
Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.
How do I change my delivery address or order after I’ve made it?
We are sorry but we
are unable to make any changes to an order once it has been submitted.
You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their
original packaging, to:
Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY.
We will then arrange for the cost of these
products to be refunded to you. Please also include your full postal address in
your return.
What are the benefits of registering with NESCAFÉ® DOLCE GUSTO® online?
When you register your
machine with NESCAFÉ® Dolce Gusto® you can look forward to lots of great
things:
- A
tasty £10 / €12 to spend in our webshop on anything you fancy*
- Webshop exclusives and
the full range of NESCAFÉ® Dolce Gusto® drinks varieties
- Unique accessories not
available in stores
- Opportunities to enjoy
free coffee samples on us
- Exclusive competitions
and promotions
- The latest news and
product launches
- Tips for getting the
most out of your machine
- Help through your
warranty, if anything goes wrong
*£10 / €12 when
you buy a machine. Please see your Welcome Booklet for the webshop credit code,
which you will find in your machine box. See terms and
conditions for more details.
If you have a Welcome
booklet advertising the previous 'free box of pods' Welcome offer, your unique
machine code is still valid and can be used to claim the £10 / €12 webshop
credit offer instead.
I have forgotten my log in details.
Please remember that
your password is case-sensitive.
To reset your
password:
- Hover
over 'My account' at the top right hand corner of the page
- Click
on 'Forgot Your Password?'
- Enter
your email address
An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable. If the email does not come through within 30 mins please check your junk mail.
How do I place an order?
- Login using your email
address and password
- Hover over the
'Varieties', 'Accessories' or 'Machine' tabs and select the category of
products you would like to buy
- Select the quantity of
the item you want then click on the 'Add to Basket' button
- When you have finished
shopping, click on the basket icon at the top right corner of your screen
- You’ll be able to
review your order and check you have the correct number of items you require
- You can change the
amount of items you require and click on ‘Update Basket’ to update your basket
- Click on ‘Proceed to
checkout’ once you’re happy with your order and follow the instructions
Please note that as
Bonus Points have now ended you can no longer use these in payment. See ‘Bonus
Points Closure’ section below for more information.
I cannot find an item in the shop. Does this mean it is not available?
If you cannot find a particular item in the shop, it may mean it is out of stock or no longer available. We can send you an email to let you know when the item is back in stock. Simply click on 'inform me' when you hover over the product to request this service.
How do I cancel an order?
You may cancel your
order at any time from the date of the order up until 14
working days from receipt of the item/s by calling our Consumer Services team
on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
If you cancel your order before you have received it, you are entitled
to refuse delivery of the order and we will send a cheque or refund to your
account with a full refund within 30 days.
If you cancel your order after you have received it, we will send a
cheque or refund to your account with a full refund including delivery costs
within 30 days. You must return the order to us in an undamaged and unused
condition at your expense as soon as practicable. This provision does not
affect your statutory rights.
Can I shop online if I don’t have a machine or haven’t registered my machine?
Yes, of course, but
you’ll need to register your basic information by clicking here first.
I want to change my account details
To
change your details you first need to log in to your account. You can do this by point your
mouse at the "My Account" button which is above the main menu. Enter
your email address and password into the form provided and click 'Log in'. You
will then be shown all of the details we have for your account.
From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own.
How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?
Simply unsubscribe here or
by clicking the link at the bottom of any of our emails. Alternatively, you can
contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or
by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Please note that by
choosing to unsubscribe, you will no longer hear from any of the Nestlé UK
brands.
We hope you stay with us. By remaining a member, you’ll continue to:
- Be the first to
hear about the latest news and product launches
- Receive tips for getting
the most out of your machine
- Have a chance to enjoy
free coffee samples on us
- Enjoy exclusive
competitions and promotions
- Receive help through
your warranty, if anything goes wrong
Please bear with us. Due
to our processes, you may still receive some communications for up to one
month.
Can I buy NESCAFÉ® Dolce Gusto® in any other countries?
Yes. Simply hover over
the flag at the top right side of this page and click on the flags to go to your selected
country.
I am new to NESCAFÉ® Dolce Gusto®, how do I register?
Register here or hover over 'My Account' at the top of this page and click on 'Join Now' and follow the instructions. You will be sent an email from us and to complete your registration you will be asked to click on the link in the email.
I have not received the confirmation email to complete my registration.
Please check your junk
mail folder. If you can’t find the email, Please wait for 1 hour and if this
has still not arrived please contact us here or by calling 0800 707 6066 in the
UK or 00800 6378 5385 in ROI.
I am already registered with NESCAFÉ® Dolce Gusto®, how do I access my account?
Point your mouse at the 'My Account' button which is above the main menu on the homepage.
Enter your Email Address and password into the form provided and click the Login button
How do I check my account information?
Point your mouse at the
"My Account" button which is above the main menu. Enter your Email
Address and password into the form provided and click 'Log in'. You will then
be shown all of the details we have for your account.
From here you can update
your shipping and billing address information, look at your order history,
review your wishlist, reviews and webshop credit information and tell us more
about you and the machine you own.
About the machine
How does the machine work?
The NESCAFÉ® Dolce Guato® machine pumps water into its capsules at up to maximum 15 bar pump
pressure. The high pressure, and the capsule design, deliver an even
distribution of pressure to extract the coffee’s full flavour.
The system uses a
pump pressure similar to that of professional machines, while coffee
percolators operate at one bar of pressure (normal atmospheric pressure).
Find out more here
Can I order spare parts for my machine from you?
If you need to
replacement parts for your machine, please call our NESCAFÉ® Dolce Gusto®
helpline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.
I’ve just opened my new machine and think that one of the parts is missing
Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.
If you purchase
from the NESCAFE® Dolce Gusto® webshop, please call our hotline free
How often should I descale my machine?
It is recommended
you descale your machine every 3-4 months or 400 uses. Find our more about how to descale your machine here
I threw away my Welcome booklet. Can I get a replacement machine code?
If you no longer have
the Welcome booklet which came with your
machine, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in
the UK or 00800 6378 5385 in ROI.
Can I shop online if I don’t have a machine or haven’t registered my machine?
Yes, of course, but
you’ll need to register your basic information by clicking here first.
What does descaling do to my machine?
Over time, limescale
slows waterflow, reduces the capacity and could reduce the effectiveness of
heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build up of limescale, keeping water
flow fast and pump pressure high. Click here to see how to descale and get some great tips
on taking care of your machine.
How do I descale my MELODY® I machine?
**PLEASE NOTE** We recommend soaking your capsule holder
in the made-up descaling solution for 30 minutes. You can then use the same
solution to descale your machine.
Click here for a simple video to show you how to descale your machine or read the instructions below:
Setting up for descaling
1. Fill water tank with made-up descaling solution
(refer to on-pack guidelines)
2. Insert rinsing tool and place a cup/jug
underneath
3. Switch machine off and put lever at the hot position
4. Switch machine on and slide lever to cold
position and then back to hot position within five seconds
5. Slide lever to middle position and the green
light should blink every two seconds. Machine is now in descaling mode.
Descaling
1. Move lever to hot position for 90 seconds (or
until the tank has emptied) and return to middle position
2. Refill water tank with already circulated
descaling liquid
3. Move lever to cold position for 90 seconds (or
until the tank has emptied) and return to middle position
4. Wait for 2 minutes.
Rinsing
1. Rinse and fill water tank with fresh water and
replace the cup/jug underneath
2. Let water run through for 90 seconds (approx) on
hot and then another 90 seconds on cold
3. Return lever to middle position and switch
machine off
4. Remove
rinsing tool. Machine is not in descaling mode any more.
How do I descale my MELODY II, FONTANA, PICCOLO, CIRCOLO, GENIO or MINI ME machine?
Click here for a simple video to show you how to
descale your machine or follow the instructions below:
Setting up for
descaling
1. Make up descaling solution as per manufacturer‘s
instructions and then fill water tank with solution
2. Insert empty capsule holder into machine and
place jug underneath.
Descaling
1. Press the on/off button and hold in for 5
seconds until it flashes green
2. Please note the on/off switch will continue to
flash green throughout the descaling process
3. Switch the lever to the hot position until half
of the solution has passed through the machine
4. Switch the lever to the middle position and
leave for 5 minutes
5. Switch the lever to the cold position until the
remainder of the liquid has passed through the machine
6. Switch the lever to the middle position and
leave for 5 minutes
Rinsing
1. Rinse and fill water tank with 1 litre of fresh
water and replace jug underneath
2. Switch the lever to the hot position until half
of the solution has passed through the machine (half a litre)
3. Switch the lever to the cold position until the
remainder of the liquid has passed through the machine
4. Switch the lever to the middle position and turn
your machine off. This will take the machine out of descaling mode.
5. Wipe your machine with a dry clean cloth
Future use
1. Turn machine on by quickly pressing on/off
switch
2. Descale your machine every 3-4 months
How do I descale my CREATIVA® machine?
Setting up for descaling
1. Make up descaling solution as per manufacturer‘s
instructions and then fill water tank with solution
2. Insert empty capsule holder into machine and
place jug underneath.
Descaling
1. Turn the machine on and wait until heated and
menu is displayed
2. Using the left hand arrow select button, select
‘Options’ and then ‘Descale’ by pressing the centre button
3. Select ‘OK’ and the descaling will automatically
begin
4. Solution will run through on hot until all the 6
markers are highlighted on the display; you can pause anytime by pressing the
centre button.
5. The machine will pause and then count down five
minutes on the display
6. Solution will run through on cold until all the
6 markers are highlighted on the display; you can pause anytime by pressing the
centre button.
7. Five minutes will then count down again on the
display
8. It will then automatically display the rinsing
mode
Rinsing
1. Fill water tank with another 1 litre of fresh
water, empty and replace jug underneath
2. Use the right hand select button to move through
the menu, select OK to start the rinsing process
3. Water will run through on hot until all the 6
markers are highlighted on the display
4. Water will then run through on cold until all
the 6 markers are highlighted on the display
5. Display will show DONE press enter key to select OK and you are now ready to enjoy your coffee once again
My machine has stopped working
Click here for simple troubleshooting videos to
show you how to descale and unblock your machine.
If you’ve tried
descaling and unblocking and are still having problems, please call the
NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in
ROI.
About the capsules
Are the capsules recyclable?
How much coffee will I need for one cup?
All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.
If you have an automatic machine, you can
follow the bars on the pods and match this up to the number of bars you select
on your machine’s volume selector. This gives you the right serve every time.
Find out more about making a NESCAFÉ® Dolce Gusto® beverage here
How do I know which capsule to use for which drink?
The top of the capsule
will tell you which drink it is, but you will need to look at the colour of the
base to see which kind of capsule it is, whether milk, coffee, chocolate or a
cold variety:
-Milk capsules have a white base
- Coffee capsules have a black or dark brown.
- Chocolate capsules have a light brown base
- Cold drinks have a silver base.
Click here to see an online demonstrations of how to make different drinks.
Where can I buy capsules?
Will you produce any other kinds of capsules in the future?
We are always looking to add
new drink varieties to the range and we launch on average one to two new
products a year.
If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future. Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on 'My Account' and then 'My Newsletter' when you are signed in.
My box of capsules does not contain any milk
For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules – one of which contains the milk. Many of our varieties do not come with milk, such as our Espressos, Lungos, our Grande range and non-milky teas.
The top of the capsule will tell you which
drink it is, but you will need to look at the colour of the base to see which
kind of capsule it is – whether milk, coffee, chocolate or a cold variety.
- Milk capsules have a white base
-
Coffee capsules have a black or dark brown.
-
Chocolate capsules have a light brown base
-
Cold drinks have a silver base.
If you check your box and you feel that you were not given the correct amount
of milk capsules, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800
707 6066 in the UK or 00800 6378 5385 in ROI.
Which spoon do I buy for the cappuccino cup?
Please click here to see our range of spoons. We
recommend the Small Spoon for use with cappuccinos.
If we haven’t answered your question, or you can’t find an answer to your
question, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800
707 6066 in the UK or 00800 6378 5385 in ROI.
My order
What payment options can I use to pay for my order?
Can I order by post or over the phone?
No, you can only
order online.
I live in the Channel Islands/Isle of Man, can I place an order?
Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.
Do you deliver to BFPO numbers?
We’re not able to at
the moment, but we’ll be sure to update this section if that changes.
How do I change my delivery address or order after I’ve made it?
We are sorry but we
are unable to make any changes to an order once it has been submitted.
You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their
original packaging, to:
Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY.
We will then arrange for the cost of these
products to be refunded to you. Please also include your full postal address in
your return.
Which courier will be delivering my order? Can I track my order?
Yodel is responsible
for the delivery of your order.
You can track the progress of your package by following the link on your
delivery confirmation email and entering the tracking number in this mail. If
you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto®
hotline free on
If you are out, Yodel will leave you a card with a parcel reference number on it.
With this number you can find out where your parcel is and re-arrange a
delivery over the phone or online.
I am not satisfied with my order
If you do not
want any of the items in your order, please
return them to us, undamaged and unused, in their original packaging, to:
Consumer Returns Department, Nestlé
House (2nd Floor), Haxby Road, York, YO31 8SB.
Please also complete the Returns Form
and include it with your return. Once received, we will arrange for the cost of
these products to be refunded to you, excluding the return postage costs.
If the products were found to be
damaged on receipt please call us on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
I’ve just opened my new machine and think that one of the parts is missing
Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.
If you purchase
from the NESCAFE® Dolce Gusto® webshop, please call our hotline free
How do I place an order?
- Login using your email
address and password
- Hover over the
'Varieties', 'Accessories' or 'Machine' tabs and select the category of
products you would like to buy
- Select the quantity of
the item you want then click on the 'Add to Basket' button
- When you have finished
shopping, click on the basket icon at the top right corner of your screen
- You’ll be able to
review your order and check you have the correct number of items you require
- You can change the
amount of items you require and click on ‘Update Basket’ to update your basket
- Click on ‘Proceed to
checkout’ once you’re happy with your order and follow the instructions
Please note that as
Bonus Points have now ended you can no longer use these in payment. See ‘Bonus
Points Closure’ section below for more information.
What cards can I use to pay for my order?
We currently accept
Visa and MasterCard credit and debit cards.
We are sorry that we cannot accept any other payment method at present, but we
are always reviewing the viability of other payment methods.
How do I cancel an order?
You may cancel your
order at any time from the date of the order up until 14
working days from receipt of the item/s by calling our Consumer Services team
on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
If you cancel your order before you have received it, you are entitled
to refuse delivery of the order and we will send a cheque or refund to your
account with a full refund within 30 days.
If you cancel your order after you have received it, we will send a
cheque or refund to your account with a full refund including delivery costs
within 30 days. You must return the order to us in an undamaged and unused
condition at your expense as soon as practicable. This provision does not
affect your statutory rights.
Where is my order/when will it arrive?
If you have ordered through the UK website, the following delivery
options are available:
Standard Delivery:
- Orders will be delivered in 3-5 working days from day order placed
- For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days
- Orders placed at the weekend or after 6pm will be processed on the next working day
- Orders over the seasonal period may take longer
Next Day Delivery:
- Orders placed Sunday to Friday before 6pm will be delivered the next day
- Order placed between Friday 6pm and Sunday 6pm will normally be delivered on the Monday
- Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands
If you are out, our delivery company will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or online.
If you have ordered through the ROI
website, the following delivery options are available:
Standard Delivery:
- Where an order is accepted, we will use reasonable endeavours to ensure that items are delivered within 5 working days of placing the order subject to availability of stock
- Orders over the seasonal period may take longer
- Unfortunately we cannot offer next day deliver in ROI at this point in time
If your order does not arrive within the
above times specified please contact us here or by phoning our
Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
I want to change my account details
To
change your details you first need to log in to your account. You can do this by point your
mouse at the "My Account" button which is above the main menu. Enter
your email address and password into the form provided and click 'Log in'. You
will then be shown all of the details we have for your account.
From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own.
Can I buy NESCAFÉ® Dolce Gusto® in any other countries?
Yes. Simply hover over
the flag at the top right side of this page and click on the flags to go to your selected
country.
I am having trouble using the contact form/phone number on the contact page, can I send an email?
Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
How do I write a review?
If you would like to
write a review of a product, you can do so easily by going to the product page
and clicking on the 'Reviews and Ratings' tab. Once submitted, your review will
be uploaded within 10 days.
Before you submit a
review please ensure you adhere to these House Rules:
1. Focus on your own experience with our
products: this forum is designed to capture your experience with
NESCAFE Dolce Gusto products.
2. Be mindful of people’s privacy: don’t
share private information about other people.
3. Keep it clean: no indecent, misleading,
or unlawful posts.
4. No personal attacks, please: avoid
any aggressive, defamatory or threatening posts. Mind your wording and tone.
Avoid posting any information inciting racial, ethnical, religious, gender or
political opposition.
5. Stay on topic: no spam, good
luck/chain posts, commercial/advertising/promotional posts, or repetitive
postings.
6. Be truthful: do not submit any content
that you know is false, inaccurate or misleading.
Please note that the content posted on this site does not necessarily
reflect our views or opinions. We are not responsible for anything contained in
links on this site to third party content or websites. We may refuse
to publish or remove posts which are not compliant with these House Rules. We
retain the right to amend the present House of Rules at any time.
Troubleshooting
I cannot click on the link in the email you have sent me.
If the link still doesn’t work, please be aware that different email providers put expirations on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.
I am having problems viewing the website
In order to use this site, you must have cookies enabled on your computer.
- Go to ‘Tools’ on your Internet browser
- Select ‘Internet Options’
- Adjust your security or privacy settings to allow all cookies
This website will
not work properly unless you do this. For Apple Macs, please consult your
relevant technical help team.
From time to time, the website undergoes maintenance, which affects
performance. If you’re having continual problems,
How do I login?
To login, all you have to do is hover over the ‘My
Account’ section in the top right section of the page. Enter email address and
password and click ‘login’.
How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?
Simply unsubscribe here or
by clicking the link at the bottom of any of our emails. Alternatively, you can
contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or
by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Please note that by
choosing to unsubscribe, you will no longer hear from any of the Nestlé UK
brands.
We hope you stay with us. By remaining a member, you’ll continue to:
- Be the first to
hear about the latest news and product launches
- Receive tips for getting
the most out of your machine
- Have a chance to enjoy
free coffee samples on us
- Enjoy exclusive
competitions and promotions
- Receive help through
your warranty, if anything goes wrong
Please bear with us. Due
to our processes, you may still receive some communications for up to one
month.
My machine has stopped working
Click here for simple troubleshooting videos to
show you how to descale and unblock your machine.
If you’ve tried
descaling and unblocking and are still having problems, please call the
NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in
ROI.
I am having trouble using the contact form/phone number on the contact page, can I send an email?
Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Subscription
What is the NESCAFÉ Dolce Gusto subscription programme?
How do I get started?
How does it work?
How does the discount work with my subscription?
The discount has not been applied to my order. Why not?
Why can’t I check out?
Can I purchase accessories with my subscription order?
Can I order over the phone?
Can I use my £10 off code for my subscription?
What payment options can I use to pay for my order?
You
can set up a direct debit with your credit or debit card. We accept MasterCard
and Visa. You can also save your card so you don't have to re-enter your
details.
Can I change my subscription order?
Yes, simply visit ‘My Account > My Subscription > edit’ to change your order. You can change the products in your subscription as much as you like. Please note that the next order will trigger on the same calendar day as the original subscription. Any orders that have been processed before the change/cancellation will be still dispatched.
Can I change how often I receive my order?
Can I pause my subscription?
Can I stop my subscription?
Can I unsubscribe?
How do I view my existing subscription?
I have cancelled my credit card. How do I prevent my order from being cancelled?
What if my credit card expires during my subscription?
You will receive an email instructing you how to amend your payment card details. Alternatively you can log onto your Dolce Gusto Account. Go to 'My Account'. Go to 'My subscriptions'. Click on 'Show Details' (this is under the edit button - and is quite pale until you click onto it). This will take you to the 'My subscription' page - scroll down to the bottom and click on the edit tab next to 'Payment details'. The screen it takes you to will then show your saved card. Click into the circle next to Credit/Debit Card. This will then open up boxes to add your new card details - complete these. Tick the save payment information box. Tick the Terms and Conditions box. Click on 'Change Payment Method'. Your new bank card details will now show under 'Payment details'.
If I choose next day delivery, does this apply to every order or just the first?
Can I choose a specific delivery day and time?
Can I get my delivery at weekends?
How do I change my delivery address?
I was meant to receive my order yesterday but it has not arrived?
How can I track my delivery?
You can track the progress of your package by following the link on your delivery confirmation email and entering the tracking number in this mail. If you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
This month I’ll be on holiday on my delivery date, can you delay it by a week/a few days?
You can pause your order before you go away by visiting 'My Account > My Subscription > pause’ next to the subscription you would like to pause. Pausing a subscription will miss one monthly cycle. If you reactivate your subscription when you return, your next order will trigger automatically in the following calendar month.
Can I include magnum packs (boxes with 30 pods) or Limited Edition pods in my subscription?
If my favourite pod is out of stock, how will this affect my order?
Is subscription available in supermarkets?
I received my order but something is missing.
I received my order but part of it is broken?
How do I get the free machine?
To qualify for the free machine you must subscribe to receive 6 or more boxes of pods per delivery and receive 12 months’ of deliveries during a continuous 15 month period.
Once you have received your 12 deliveries, you will receive an email confirmation and details on how to redeem your machine within 5 weeks.