The NESCAFÉ® DOLCE GUSTO® website is fully secure and adheres to best practice e-commerce security measures.

No, you can only order online.

Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.

We are sorry but we are unable to make any changes to an order once it has been submitted. 

You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their original packaging, to: 

Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY. 

We will then arrange for the cost of these products to be refunded to you. Please also include your full postal address in your return.

When you register your machine with NESCAFÉ® Dolce Gusto® you can look forward to lots of great things:

 - A tasty £10 / €12 to spend in our webshop on anything you fancy*

- Webshop exclusives and the full range of NESCAFÉ® Dolce Gusto® drinks varieties

- Unique accessories not available in stores

- Opportunities to enjoy free coffee samples on us

- Exclusive competitions and promotions

- The latest news and product launches

- Tips for getting the most out of your machine

- Help through your warranty, if anything goes wrong

*£10 / €12  when you buy a machine. Please see your Welcome Booklet for the webshop credit code, which you will find in your machine box. See terms and conditions for more details.

If you have a Welcome booklet advertising the previous 'free box of pods' Welcome offer, your unique machine code is still valid and can be used to claim the £10 / €12 webshop credit offer instead.

Please remember that your password is case-sensitive. 

To reset your password:

• Hover over 'My account' at the top right hand corner of the page
• Click on 'Forgot Your Password?'
• Enter your email address

An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable. If the email does not come through within 30 mins please check your junk mail. 

- Login using your email address and password

- Hover over the 'Varieties', 'Accessories' or 'Machine' tabs and select the category of products you would like to buy 

- Select the quantity of the item you want then click on the 'Add to Basket' button 

- When you have finished shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to review your order and check you have the correct number of items you require

- You can change the amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to checkout’ once you’re happy with your order and follow the instructions

Please note that as Bonus Points have now ended you can no longer use these in payment. See ‘Bonus Points Closure’ section below for more information.

If you cannot find a particular item in the shop, it may mean it is out of stock or no longer available. We can send you an email to let you know when the item is back in stock. Simply click on 'inform me' when you hover over the product to request this service. 

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

Yes, of course, but you’ll need to register your basic information by clicking here first. 

To change your details you first need to log in to your account. You can do this by point your mouse at the "My Account" button which is above the main menu. Enter your email address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 

Simply unsubscribe here or by clicking the link at the bottom of any of our emails. Alternatively, you can contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by choosing to unsubscribe, you will no longer hear from any of the Nestlé UK brands. 

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to hear about the latest news and product launches

- Receive tips for getting the most out of your machine

- Have a chance to enjoy free coffee samples on us

- Enjoy exclusive competitions and promotions

- Receive help through your warranty, if anything goes wrong

Please bear with us. Due to our processes, you may still receive some communications for up to one month.

Yes. Simply hover over the flag at the top right side of this page and click on the flags to go to your selected country.

Register here or hover over 'My Account' at the top of this page and click on 'Join Now' and follow the instructions. You will be sent an email from us and to complete your registration you will be asked to click on the link in the email. 

Please check your junk mail folder. If you can’t find the email, Please wait for 1 hour and if this has still not arrived please contact us here or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Point your mouse at the 'My Account' button which is above the main menu on the homepage. Enter your Email Address and password into the form provided and click the Login button

Point your mouse at the "My Account" button which is above the main menu. Enter your Email Address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 

The NESCAFÉ® Dolce Guato® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure, and the capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour.

 The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).

Find out more here

If you need to replacement parts for your machine, please call our NESCAFÉ® Dolce Gusto® helpline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.  

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement. 

If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

It is recommended you descale your machine every 3-4 months or 400 uses. Find our more about how to descale your machine here

If you no longer have the Welcome booklet which came with your machine, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Yes, of course, but you’ll need to register your basic information by clicking here first. 

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. 

Descaling every 3-4 months gets rid of the build up of limescale, keeping water flow fast and pump pressure high. Click here to see how to descale and get some great tips on taking care of your machine.

**PLEASE NOTE** We recommend soaking your capsule holder in the made-up descaling solution for 30 minutes. You can then use the same solution to descale your machine. 

Click here for a simple video to show you how to descale your machine or read the instructions below:

Setting up for descaling

1.     Fill water tank with made-up descaling solution (refer to on-pack guidelines)

2.     Insert rinsing tool and place a cup/jug underneath

3.     Switch machine off and put lever at the hot position

4.     Switch machine on and slide lever to cold position and then back to hot position within five seconds

5.     Slide lever to middle position and the green light should blink every two seconds. Machine is now in descaling mode.

Descaling

1.     Move lever to hot position for 90 seconds (or until the tank has emptied) and return to middle position

2.     Refill water tank with already circulated descaling liquid

3.     Move lever to cold position for 90 seconds (or until the tank has emptied) and return to middle position

4.     Wait for 2 minutes.

Rinsing

1.     Rinse and fill water tank with fresh water and replace the cup/jug underneath

2.     Let water run through for 90 seconds (approx) on hot and then another 90 seconds on cold

3.     Return lever to middle position and switch machine off

4.   Remove rinsing tool. Machine is not in descaling mode any more.

Click here for a simple video to show you how to descale your machine or follow the instructions below:

Setting up for descaling

1.     Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution

2.     Insert empty capsule holder into machine and place jug underneath.

Descaling

1.     Press the on/off button and hold in for 5 seconds until it flashes green

2.     Please note the on/off switch will continue to flash green throughout the descaling process

3.     Switch the lever to the hot position until half of the solution has passed through the machine

4.     Switch the lever to the middle position and leave for 5 minutes

5.     Switch the lever to the cold position until the remainder of the liquid has passed through the machine

6.     Switch the lever to the middle position and leave for 5 minutes

Rinsing

1.     Rinse and fill water tank with 1 litre of fresh water and replace jug underneath

2.     Switch the lever to the hot position until half of the solution has passed through the machine (half a litre)

3.     Switch the lever to the cold position until the remainder of the liquid has passed through the machine

4.     Switch the lever to the middle position and turn your machine off. This will take the machine out of descaling mode.

5.     Wipe your machine with a dry clean cloth

Future use

1.     Turn machine on by quickly pressing on/off switch

2.     Descale your machine every 3-4 months

 Setting up for descaling

1.     Make up descaling solution as per manufacturer‘s instructions and then fill water tank with solution

2.     Insert empty capsule holder into machine and place jug underneath.

Descaling

1.     Turn the machine on and wait until heated and menu is displayed

2.     Using the left hand arrow select button, select ‘Options’ and then ‘Descale’ by pressing the centre button

3.     Select ‘OK’ and the descaling will automatically begin

4.     Solution will run through on hot until all the 6 markers are highlighted on the display; you can pause anytime by pressing the centre button.

5.     The machine will pause and then count down five minutes on the display

6.     Solution will run through on cold until all the 6 markers are highlighted on the display; you can pause anytime by pressing the centre button.

7.     Five minutes will then count down again on the display

8.  It will then automatically display the rinsing mode

Rinsing

1.     Fill water tank with another 1 litre of fresh water, empty and replace jug underneath

2.     Use the right hand select button to move through the menu, select OK to start the rinsing process

3.     Water will run through on hot until all the 6 markers are highlighted on the display

4.     Water will then run through on cold until all the 6 markers are highlighted on the display

5.     Display will show DONE press enter key to select OK and you are now ready to enjoy your coffee once again

Click here for simple troubleshooting videos to show you how to descale and unblock your machine.

If you’ve tried descaling and unblocking and are still having problems, please call the NESCAFÉ® Dolce Gusto® hotline free  on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

At Nestlé UK&I, 90% of the packaging used for our products is recyclable. NESCAFÉ Dolce Gusto capsules are made of mixed plastics and although the technology exists to recycle these materials, it is not widely available in the UK. We are exploring a number of possible solutions to reduce the environmental impact of the NESCAFÉ Dolce Gusto capsules, without compromising on safety, quality or enjoyment of our products. We are working to reduce the weight of materials in our capsule whilst ensuring our products are safe and the best quality. Together with material suppliers, we are working to develop plastic materials made from responsibly managed, renewable resources which have a lower environmental impact.  

All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.  

If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your machine’s volume selector. This gives you the right serve every time.

Find out more about making a NESCAFÉ® Dolce Gusto® beverage here

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety:

 -Milk capsules have a white base 

- Coffee capsules have a black or dark brown. 

- Chocolate capsules have a light brown base

- Cold drinks have a silver base. 

Click here to see an online demonstrations of how to make different drinks.

We are always looking to add new drink varieties to the range and we launch on average one to two new products a year.

If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future.  Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on 'My Account' and then 'My Newsletter' when you are signed in. 

For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules – one of which contains the milk. Many of our varieties do not come with milk, such as our Espressos, Lungos, our Grande range and non-milky teas.

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is – whether milk, coffee, chocolate or a cold variety.

- Milk capsules have a white base 

- Coffee capsules have a black or dark brown. 

- Chocolate capsules have a light brown base

- Cold drinks have a silver base. 

Click here to see an online demonstrations of how to make different drinks.

If you check your box and you feel that you were not given the correct amount of milk capsules, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please click here to see our range of spoons.  We recommend the Small Spoon for use with cappuccinos.

If we haven’t answered your question, or you can’t find an answer to your question, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

 You can pay using a Mastercard or Visa credit or debit card. We apologise but we do not accept Maestro, American Express or Diners Club.

No, you can only order online.

Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.

We’re not able to at the moment, but we’ll be sure to update this section if that changes.

We are sorry but we are unable to make any changes to an order once it has been submitted. 

You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their original packaging, to: 

Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY. 

We will then arrange for the cost of these products to be refunded to you. Please also include your full postal address in your return.

Yodel is responsible for the delivery of your order. 

You can track the progress of your package by following the link on your delivery confirmation email and entering the tracking number in this mail. If you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto® hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you are out, Yodel will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or online.

If you do not want any of the items in your order, please return them to us, undamaged and unused, in their original packaging, to:

Consumer Returns Department, Nestlé House (2nd Floor), Haxby Road, York, YO31 8SB.

Please also complete the Returns Form and include it with your return. Once received, we will arrange for the cost of these products to be refunded to you, excluding the return postage costs.

If the products were found to be damaged on receipt please call us on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement. 

If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

- Login using your email address and password

- Hover over the 'Varieties', 'Accessories' or 'Machine' tabs and select the category of products you would like to buy 

- Select the quantity of the item you want then click on the 'Add to Basket' button 

- When you have finished shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to review your order and check you have the correct number of items you require

- You can change the amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to checkout’ once you’re happy with your order and follow the instructions

Please note that as Bonus Points have now ended you can no longer use these in payment. See ‘Bonus Points Closure’ section below for more information.

We currently accept Visa and MasterCard credit and debit cards. 

We are sorry that we cannot accept any other payment method at present, but we are always reviewing the viability of other payment methods.

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

If you have ordered through the UK website, the following delivery options are available:   

Standard Delivery:

- Orders will be delivered in 3-5 working days from day order placed

- For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days

- Orders placed at the weekend or after 6pm will be processed on the next working day

- Orders over the seasonal period may take longer

Next Day Delivery:

- Orders placed Sunday to Friday before 6pm will be delivered the next day

- Order placed between Friday 6pm and Sunday 6pm will normally be delivered on the Monday

- Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands

If you are out, our delivery company will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or online.

If you have ordered through the ROI website, the following delivery options are available:

Standard Delivery:

- Where an order is accepted, we will use reasonable endeavours to ensure that items are delivered within 5 working days of placing the order subject to availability of stock

- Orders over the seasonal period may take longer

- Unfortunately we cannot offer next day deliver in ROI at this point in time

If your order does not arrive within the above times specified please contact us here or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

To change your details you first need to log in to your account. You can do this by point your mouse at the "My Account" button which is above the main menu. Enter your email address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 

Yes. Simply hover over the flag at the top right side of this page and click on the flags to go to your selected country.

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you would like to write a review of a product, you can do so easily by going to the product page and clicking on the 'Reviews and Ratings' tab. Once submitted, your review will be uploaded within 10 days.

Before you submit a review please ensure you adhere to these House Rules:

1. Focus on your own experience with our products: this forum is designed to capture your experience with NESCAFE Dolce Gusto products.

2. Be mindful of people’s privacy: don’t share private information about other people.

 3. Keep it clean: no indecent, misleading, or unlawful posts.

4. No personal attacks, please: avoid any aggressive, defamatory or threatening posts. Mind your wording and tone. Avoid posting any information inciting racial, ethnical, religious, gender or political opposition.

5. Stay on topic: no spam, good luck/chain posts, commercial/advertising/promotional posts, or repetitive postings.

 6. Be truthful: do not submit any content that you know is false, inaccurate or misleading.



Please note that the content posted on this site does not necessarily reflect our views or opinions. We are not responsible for anything contained in links on this site to third party content or websites. We may refuse to publish or remove posts which are not compliant with these House Rules. We retain the right to amend the present House of Rules at any time.

In order to use this site, you must have cookies enabled on your computer.

- Go to ‘Tools’ on your Internet browser

- Select ‘Internet Options’

- Adjust your security or privacy settings to allow all cookies

This website will not work properly unless you do this. For Apple Macs, please consult your relevant technical help team. 

From time to time, the website undergoes maintenance, which affects performance. If you’re having continual problems, please contact us here or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

To login, all you have to do is hover over the ‘My Account’ section in the top right section of the page. Enter email address and password and click ‘login’.

Simply unsubscribe here or by clicking the link at the bottom of any of our emails. Alternatively, you can contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by choosing to unsubscribe, you will no longer hear from any of the Nestlé UK brands. 

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to hear about the latest news and product launches

- Receive tips for getting the most out of your machine

- Have a chance to enjoy free coffee samples on us

- Enjoy exclusive competitions and promotions

- Receive help through your warranty, if anything goes wrong

Please bear with us. Due to our processes, you may still receive some communications for up to one month.

Click here for simple troubleshooting videos to show you how to descale and unblock your machine.

If you’ve tried descaling and unblocking and are still having problems, please call the NESCAFÉ® Dolce Gusto® hotline free  on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

You can set up a direct debit with your credit or debit card. We accept MasterCard and Visa. You can also save your card so you don't have to re-enter your details.

Yes, simply visit ‘My Account > My Subscription > edit’ to change your order. You can change the products in your subscription as much as you like. Please note that the next order will trigger on the same calendar day as the original subscription. Any orders that have been processed before the change/cancellation will be still dispatched.

You will receive an email instructing you how to amend your payment card details. Alternatively you can log onto your Dolce Gusto Account. Go to 'My Account'. Go to 'My subscriptions'. Click on 'Show Details' (this is under the edit button - and is quite pale until you click onto it). This will take you to the 'My subscription' page - scroll down to the bottom and click on the edit tab next to 'Payment details'. The screen it takes you to will then show your saved card. Click into the circle next to Credit/Debit Card. This will then open up boxes to add your new card details - complete these. Tick the save payment information box. Tick the Terms and Conditions box. Click on 'Change Payment Method'. Your new bank card details will now show under 'Payment details'.

You can pause your order before you go away by visiting 'My Account > My Subscription > pause’ next to the subscription you would like to pause. Pausing a subscription will miss one monthly cycle. If you reactivate your subscription when you return, your next order will trigger automatically in the following calendar month. 

To qualify for the free machine you must subscribe to receive 6 or more boxes of pods per delivery and receive 12 months’ of deliveries during a continuous 15 month period.
Once you have received your 12 deliveries, you will receive an email confirmation and details on how to redeem your machine within 5 weeks.