NESCAFÉ® Dolce Gusto® FAQs
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The offer is only available for the purchase of the pod boxes as described as the ‘Golden Pod’ that has been found/revealed and cannot be applied to any other products.
Go to DRINKS and scroll to reveal the 'Golden Pod' of the day.
The offer excludes Magnums and Bundles. The offer will not work if these items are included in your basket at checkout.
As per the T&C's, bundle packs and magnum packs are excluded from this offer.
Enjoy all* your favourite coffee pods for £4 when you add 5 or more boxes to your basket, the discount will automatically apply at checkout.
Yes, your Genio S Automatic machine will automatically be applied at checkout when entering code 'LOVESTARBUCKS' and 4 STARBUCKS® pod boxes of your choice have been added to your basket.
This promotion is only valid when adding exactly 4 STARBUCKS® pod boxes to your basket. Adding any more pod boxes, any boxes in between these amounts or NESCAFÉ® Dolce Gusto® pod boxes will prevent the machine from being added.
As per the T&C's, any NESCAFÉ® Dolce Gusto® pod boxes including our NESCAFÉ® Dolce Gusto® magnum and bundle packs are excluded from this offer.
As per the T&Cs, this promotion is only open to GB residents (England, Scotland, and Wales). Promotion excludes Northern Ireland. Please keep an eye out for future promotions.
As per the T&Cs, this promotion includes all STARBUCKS® products but excludes STARBUCKS® Toffee Nut Latte and all pods by NESCAFÉ® Dolce Gusto® including NESCAFÉ® Dolce Gusto® magnums and bundles.
The machine descaler will automatically be applied at checkout when 6 or more coffee pod boxes have been added to your basket.
This promotion is valid when adding 6 or more NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. Offer also includes NESCAFÉ® Dolce Gusto® Magnums packs.
As per the T&C's, bundles are excluded from this offer.
As per the T&C's, this promotion is only open to GB and ROI residents. Please keep an eye out for future promotions.
The STARBUCKS® mug will automatically be applied at checkout when 5 STARBUCKS® coffee pod boxes have been added to your basket.
This promotion is only valid when adding exactly 5 STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.
The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.
This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.
This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.
The discount will automatically be applied at checkout when either 8, 12 or 24 boxes are added to your basket.
As per the T&C's, bundle packs and magnums are excluded from this offer.
We’re sorry, this giveaway has now closed. Any entries later than 23:59 on 16th May will not be counted.
The prize draw will take place and the winners notified by email within seven (7) working days of the prize draw. Your winners' promotional code will be valid for 3 months from the date of issue.
Winners can select 2 pod boxes of their choice from our range subject to availability (STARBUCKS range, Magnum packs & Special pod Bundles are not included) then add their winners code at the basket page where the Genio S machine will be added and the basket total adjusted to £0.
To enter:
1. Participants can enter here: https://www.dolce-gusto.co.uk/coronation-giveaway
2. Complete a valid entry form (maximum of one entry per person) with your first name, last name and a valid email address to be entered into the promotional prize draw.
The prize draw will take place within two (2) standard working days of the draw closing date 16.05.23. Winners will be notified via email within seven (7) working days of the prize draw.
The winners of the prize draw will be provided a winners’ code to be redeemed on the NESCAFÉ® Dolce Gusto® webshop only. The winners’ code will not be valid for use via any other retailer.
Winners can select 2 pod boxes of their choice from our range subject to availability.
STARBUCKS® range, Magnum packs & Special pod Bundles are not included.
The machine available in this promotion is the NESCAFÉ® Dolce Gusto® Genio S machine in white
Internet access to the promotional website is required to enter into this draw
We’re sorry that your preferred NESCAFÉ® Dolce Gusto® coffee pods are currently out of stock. We’re working hard to make these pods available. Please note this promotion is subject to availability, while stocks last. Starbucks pods, as well as Magnum and Bundle packs are excluded from this offer. Please visit https://www.dolce-gusto.co.uk/flash-sale to view all the pods included in this offer.
Please ensure that your basket is empty before making use of this offer. Ensure your basket contains exactly 8 standard boxes of capsules before proceeding to the checkout, 12 & 16 capsule packs inclusive. Starbucks pods, as well as Magnum and Bundle packs are excluded from this offer. This offer is limited to a maximum of two Easter Mini Me bundles per person/household. Please ensure only one device is used throughout the promotion.
Once you select 8 coffee pod boxes to add to your basket, your machine is automatically added. Now, click on your basket to go to review a summary of your basket. Before proceeding to checkout, enter your promotional code in the box below the list of items in your basket, underneath where it says “Redeem promotional codes”. Click on redeem and your order total should automatically be updated to reflect your new total with the promotional code applied...
To receive the free machine your order must contain only the selected pods included in the Easter Mini Me Promotion. Please contact us directly and we’ll help to resolve your issue.
Our Easter Mini Me Promotion is only available with the NESCAFÉ® Dolce Gusto® Mini Me Automatic in Black & Arctic Grey by De'longhi.
Please check your junk mail folder. If you can’t find the email try 'Forgot Password' link or please contact us here or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
You can find your nearest Collect+ drop off point with the online tool.
Labels can be printed directly from the Collect+ website by clicking here if you use plastic pods. Please note that a new label, with a unique barcode, must be created for each bag you're returning. If you don't have a printer, select the Print in Store option. You will be emailed a barcode, present the barcode to the store assistant using your mobile device. They will print the label for you for FREE.
You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.
No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.
No. You must use the bags designed for the collection route.
Unfortunately, apart of the Podback Drop Off scheme, we can only pick up used coffee pods via Collect+ locations at this time.
We can assure you that this decision was not made lightly. We examined all other alternatives as we always want to give our consumers the best products possible at the best value for money.
We have increased the recommended retail price (RRP) but as resale pricing is at the sole discretion of the retailer, they are free to determine their own resale prices.
You can put any Podback-participating brand’s pods in the appropriate bag. The teal-coloured bag marked P is for plastic coffee pods or the white bag marked A is for aluminium coffee pods. If you use both aluminium and plastic pods you cannot put them in the same bag, you will need to use separate bags. This is so they can be sent to the correct reprocessing facility.
Outer packaging can, but neither NESCAFÉ Dolce Gusto pods or recycling bags can currently be recycled in regular kerbside collection bins. In some local authorities, you can recycle your pods with Podback via the service's Kerbside scheme. For more infomation, complete the recycling checker on this page.
The bags for kerbside collection are available through the recycle checker above or podback.org. If this service is availabe in your area you will need to register in order to get the bags. You will then be sent a roll of bags for recycling your plastic coffee pods.
Please review the guidance provided in the by your council and on their website. Each council’s services are run slightly differently and your collection day may differ from another council.
You can order an additional roll of kerbside collection bags on the Podback website.
We are in positive discussions with several local authorities, and hope to have more operational soon. The set up and roll out of kerbside collections will take time so in the meantime please use our Drop Off collection service.
No, the coffee grounds are removed from the pods at the reprocessor. The coffee is then used as a soil improver and to create renewable energy. Please drain any remaining liquid from your used pod before adding it to your recycling bag.
Please review the guidance provided provided by your local council and on their website. Each council’s services are run slightly differently.
No. You must use the bags designed for the collection route.
There is a minimum order requirement on the UK Website of 4 boxes of pods, or £17.60. There is a maximum order value of £180 per transaction for the UK Website, orders attempted over this value will not be processed or charged.
Our webshop is now back open to our consumers in Northern Ireland. NESCAFÉ® Dolce Gusto® pods are also widely available in most major retailers/supermarkets. A smaller range of NESCAFÉ® Dolce Gusto® pods are available in convenience stores.
Yes, the service covers the whole of the UK including Northern Ireland.
Yes, you can still use any pink NESCAFÉ Dolce Gusto recycling bags you may have on hand to recycle your pods for Drop off. In April 2021, we transitioned to a new recycling bag that has a new colour and design. Compared to the previous bag, we have improved the materials, seals, and artwork to minimize likelihood of bag leakage. Both bags fit 45 used pods that should be drained ahead of placing them in the recycling bag.
Drop off recycling bags are currently available free with the purchase of pods from the NESCAFÉ Dolce Gusto webshop. From Summer 2021, recycling bags will become available from retailers. For kerbside recycling bags, if your area is eligible, your local authority will delivery the relevant recycling bags to your home.
Used pods will only be accepted in designated Podback bags, whether that be at a drop off point, or kerbside collection.
The current recycling bags are not recycled as part of the recycling process due to their contact with liquids, labels and wider materials. The bags are recovered however and used to create energy and we are looking at ways to recycle these in the future.
The sorting and reprocessing stages are overseen by ourselves and partners in the UK, meaning we have complete visibility over what happens to our pods. After collection, the coffee pod materials will be separated from the used coffee grounds. The plastic pods are processed to produce high-grade plastic pellets which can be used by manufacturers to produce high-grade plastic items, such as furniture. The coffee grounds go through anaerobic digestion producing a combination of biogas and soil improver. This is an iterative process and we hope as our volumes of collected pods increase, we can make this process even more circular.
Plastic pods will be reprocessed by Roydon in Swinton, near Manchester.
Recycling bags are recovered and used to create energy.
Our current materials allow our pods to protect the fresh taste of our high-quality coffee by preserving all the complex aromas and flavours, so you can enjoy your perfect cup. The make-up of these materials also allows for a robustness that works with our up to 15 bar pump pressure system to deliver high quality coffee, every time. Did you know we are working with packaging material suppliers to develop plastics made from responsibly managed and renewable resources?
Since 2019, we have been progressively changing the colour of the plastic used for our pods from black to brown. We are making this change to improve the recyclability of our pods where facilities exist. The colour change makes it easier for recycling facilities across Europe to sort pod materials accurately, helping to ensure all pods collected for recycling are actually recycled successfully.
Podback is a coffee pod recycling service. Created in partnership with the biggest names in coffee pod systems, Nespresso, NESCAFÉ Dolce Gusto and Tassimo, to give people who enjoy the quality and taste of coffee pods simple and easy ways to recycle them. It's the first of its kind in the UK.
Kerbside - With Kerbside you simply fill your Podback recycling bag with used pods and leave it outside with your other waste and recycling on your normal waste collection day. You get your kerbside recycling bags by registering for this service. Find out if kerbside is available in your area via the checker above
Drop Off - With Drop Off you can take your filled Podback recycling bag to your nearest Collect+ store. Collect+ with local stores around the UK offering a place to drop-off your recycling bags. You will need a label to return your Podback bag. These can be printed at home or in any Collect+ store for free*. Recycling bags for Drop Off are available from participating brand websites and we hope to have these available in supermarkets soon. Please note that all Collect+ stores currently have the facility to print labels in store.
We are in positive discussions with several local authorities, and hope to have more operational soon.
While pods are technically recyclable, because of their size and weight they cannot be easily sorted and processed within the UK’s existing waste infrastructure. We want to make pods as easy as possible to recycle, which is why we have launched Podback.
The carbon footprint of the service is very important to us and we are working with our partners to ensure the service is as efficient as possible.
Yes, the service covers the whole of the UK including Northern Ireland.
No, the service will initially cover the whole of the UK including Northern Ireland, but we are already looking at how and when we will expand to the Republic of Ireland in the future.
If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:
- Check the coffee pod’s in the holder
- Stop the machine, wait for the light to stop blinking and remove the coffee pod
- Make sure the coffee pod’s not been pierced twice
- Repeat the process with a new coffee pod
If the problem still occurs, contact us or phone us on: 0800 707 6066
Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066
If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.
Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.
If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.
Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your NESCAFÉ® Dolce Gusto® coffee machine, check out our guide and find out what you need to do.
To maintain the performance of your NESCAFÉ® Dolce Gusto® coffee machine, it’s important to keep it clean in between uses. If you’re wondering which areas of your machine you need to pay special attention to and how to keep it clean and in good working order, read our guide on descaling and cleaning your NESCAFÉ® Dolce Gusto® coffee machine.
You can buy NESCAFÉ® Dolce Gusto® Descaler liquid directly from us. We sell descaling liquid, specially designed for use with your machine to keep it running as smoothly as possible.
Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.
Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK, Irish and European legislation (The Waste Electrical and Electronic Equipment - or WEEE - Directive).
For UK customers you can locate your closest participating collection site at www.recycle-more.co.uk (please remember to have your postcode to hand).
For ROI customers you can locate your closest participating collection site at https://www.weeeireland.ie/household-recycling/
The way the NESCAFÉ® Dolce Gusto® machine works is by pumping water into its coffee pods at up to maximum 15 bar pump pressure. The high pressure, and the coffee pod design, deliver an even distribution of pressure to extract the coffee’s full flavour.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).
Using a Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.
If you need to replacement parts for your machine, please call NESCAFÉ® Dolce Gusto® customer services at 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.
Using a NESCAFÉ® Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.
