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Genio S Automatic machine + 4 STARBUCKS® pod boxes for just £64.99* *T&Cs & exclusions apply.

Get a Genio S coffee machine + up to 128 cups of coffee for £64.99*.

Get 10% off* this Mother's Day. *T&Cs apply.

Enjoy up to 25% off* in our January sale. *T&Cs & exclusions apply.

Get up to 25% off* our coffee pods this easter! *T&Cs apply.

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NESCAFÉ® Dolce Gusto® FAQs

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£5 EMAIL OPT IN POP-UP BOX OFFER
What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums, NESCAFÉ® Dolce Gusto® bundle packs and all STARBUCKS® products.

What's the minimum order for this offer?

As per the T&C's, the standard minimum order requirement for this promotion is 4 boxes of pods.

How do I qualify for this offer?

To qualify for this offer you must enter you email address in the pop up box. You will then receive a confirmation email asking you to opt into our newsletter. Once you have opted in, you will then receive a separate email containing your promotional code for £5 off your next order.

I have entered my email address in the pop up box but I have not received a promo code to my email?

Always be sure to check your junk folder if you have not received your email, however please be aware if you are already opted in to our newsletter you will not qualify for this offer and therefore will not receive an email.

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Amazon Machine Promo
How do I use my promotional code?

As per the T&C's, this promotion is available with the purchase of a minimum of £30 spend on pod boxes containing 12 or 16 pods, including STARBUCKS®, and Magnums but excludes the purchase of Bundles and Flash Sales. Customers who add £30 worth of items to their basket and use the promotional code at checkout will automatically receive £10 discount from the total value of their basket.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs excluded from this offer.

When do I need to use my promotional code by?

Your £10 discount code will be valid for use on the NESCAFÉ® Dolce Gusto® webshop only until 23:59 on 30.06.24.

What boxes of pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products.

How many boxes do I need to add to my basket for the promotional code to work?

As per the T&C's, this promotion is available with the purchase of a minimum of £30 spend on pod boxes and does not comply with the standard minimum order requirement on the UK Website of 4 boxes of pods, or £17.60.

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Easter Egg-Stravaganza Sale
Do I need a promotional code to make use of this offer?

The discount will automatiaclly be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Mother's Day 10% Off FAQS
Do I need a promotional code to make use of this offer?

No, the 10% discount will automatically be applied at checkout when exactly 5 single pod boxes of your choice have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 single pod boxes to your basket. Adding any more pod boxes or bundle packs will prevent the 10% discount from being applied.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's bundle packs are excluded from this offer.

What pods are included in this offer?

As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products.

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Genio S + 8 FAQs
Do I need a promotional code to make use of this offer?

No, your Genio S machine will automatically be applied at checkout when exactly 8 NESCAFÉ® Dolce Gusto® pod boxes of your choice have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8 NESCAFÉ® Dolce Gusto® pod boxes to your basket. Adding any more pod boxes, any boxes in between these amounts or any Starbucks, Magnum or Bundle packs will prevent the machine from being added.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's Starbucks, Magnum packs and Bundle packs are excluded from this offer.

Can I choose a different colour machine?

This promotion is only valid with our NESCAFÉ® Dolce Gusto®  Genio S by De'Longhi in the colour white.

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10% Decaf Promo
I have added a decaf bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

I have added the promotional code but the discount has not been applied.

To qualify your order must include minimum order requirement (4 or more pod boxes) and at least 1 decaf product.

Which Decaf pods are included in this offer?

ALL of our decaf products are included. To qualify for this offer you must have at least one of the following decaf pods in your basket: Espresso Decaf, Café Au Lait Decaf, Lungo Decaf or Americano Decaf (minimum order applies), then add the promotional code at the checkout to receive the 10% discount.

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January Sale FAQs
Do I need a promotional code to make use of this offer?

No, the discount will automatically be applied at checkout when either exactly 8, 12 or 24 boxes are added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Seasonal surprises FAQs
Can I select a pod of my choice for the 'Golden Pod'?

The offer is only available for the purchase of the pod boxes as described as the ‘Golden Pod’ that has been found/revealed and cannot be applied to any other products.

How can I find the 'Golden Pod'?

Go to DRINKS and scroll to reveal the 'Golden Pod' of the day.

I have the 'Golden Pod' in my basket but the discount has not been applied.

The offer excludes Magnums and Bundles. The offer will not work if these items are included in your basket at checkout.

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Black Friday FAQs
I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnum packs are excluded from this offer.

Do I need a promotional code for this offer?

Enjoy all* your favourite coffee pods for £4 when you add 5 or more boxes to your basket, the discount will automatically apply at checkout.

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Genio S Machine offer Promo FAQs
Do I need a promotional code to make use of this offer?

Yes, your Genio S Automatic machine will automatically be applied at checkout when entering code 'LOVESTARBUCKS' and 4 STARBUCKS® pod boxes of your choice have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 4 STARBUCKS® pod boxes to your basket. Adding any more pod boxes, any boxes in between these amounts or NESCAFÉ® Dolce Gusto® pod boxes will prevent the machine from being added.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, any NESCAFÉ® Dolce Gusto® pod boxes including our NESCAFÉ® Dolce Gusto® magnum and bundle packs are excluded from this offer.

I live in Northern Ireland, why can I not make use of this offer?

As per the T&Cs, this promotion is only open to GB residents (England, Scotland, and Wales). Promotion excludes Northern Ireland. Please keep an eye out for future promotions.

What pods are included in this offer?

As per the T&Cs, this promotion includes all STARBUCKS® products but excludes STARBUCKS® Toffee Nut Latte and all pods by NESCAFÉ® Dolce Gusto® including NESCAFÉ® Dolce Gusto® magnums and bundles.

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Free Descaler Promo FAQs
Do I need a promotional code to make use of this offer?

The machine descaler will automatically be applied at checkout when 6 or more coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is valid when adding 6 or more NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount. Offer also includes NESCAFÉ® Dolce Gusto® Magnums packs.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundles are excluded from this offer.

I live in Northern Ireland, why can I not make use of this offer?

As per the T&C's, this promotion is only open to GB and ROI residents. Please keep an eye out for future promotions.

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Free STARBUCKS® Mug Promo FAQs
Do I need a promotional code to make use of this offer?

The STARBUCKS® mug will automatically be applied at checkout when 5 STARBUCKS® coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 STARBUCKS® by NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.
As per the T&C's, bundle packs, magnum packs and NESCAFÉ® by Dolce Gusto® pod boxes are excluded from this offer.
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5 for 19.99 Autumn Promo FAQs
Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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5 for £19.99 Summer Promo FAQs
Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when 5 coffee pod boxes have been added to your basket.

Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 5 NESCAFÉ® by Dolce Gusto® pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.

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Welcome Summer Multi Promo FAQs
Can I add more boxes to receive the discount?

This promotion is only valid when adding exactly 8, 12 or 24 pod boxes to your basket. Adding any more pod boxes or any boxes in between these amounts will remove the discount.

Do I need a promotional code to make use of this offer?

The discount will automatically be applied at checkout when either 8, 12 or 24 boxes are added to your basket.

I have added a bundle pack to my basket and the discount has not been applied.

As per the T&C's, bundle packs and magnums are excluded from this offer.

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Coronation Giveaway FAQs
Has this giveaway closed?

We’re sorry, this giveaway has now closed. Any entries later than 23:59 on 16th May will not be counted. 

What if I am a winner?

The prize draw will take place and the winners notified by email within seven (7) working days of the prize draw. Your winners' promotional code will be valid for 3 months from the date of issue.

How do I claim my prize?

Winners can select 2 pod boxes of their choice from our range subject to availability (STARBUCKS range, Magnum packs & Special pod Bundles are not included) then add their winners code at the basket page where the Genio S machine will be added and the basket total adjusted to £0.

How do I enter the promotion?

To enter:
1. Participants can enter here: https://www.dolce-gusto.co.uk/coronation-giveaway
2. Complete a valid entry form (maximum of one entry per person) with your first name, last name and a valid email address to be entered into the promotional prize draw.

When will the winners be announced?

The prize draw will take place within two (2) standard working days of the draw closing date 16.05.23. Winners will be notified via email within seven (7) working days of the prize draw.
The winners of the prize draw will be provided a winners’ code to be redeemed on the NESCAFÉ® Dolce Gusto® webshop only. The winners’ code will not be valid for use via any other retailer.

Which pods are available in this promotion?

Winners can select 2 pod boxes of their choice from our range subject to availability.
STARBUCKS® range, Magnum packs & Special pod Bundles are not included. 

Can I choose the colour/model of the machine?

The machine available in this promotion is the NESCAFÉ® Dolce Gusto® Genio S machine in white

Can I enter by post?

Internet access to the promotional website is required to enter into this draw

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Spring Easter Sale FAQS
What can I do if my favourite coffee pod is out of stock?

We’re sorry that your preferred NESCAFÉ® Dolce Gusto® coffee pods are currently out of stock. We’re working hard to make these pods available. Please note this promotion is subject to availability, while stocks last. Starbucks pods, as well as Magnum and Bundle packs are excluded from this offer. Please visit https://www.dolce-gusto.co.uk/flash-sale to view all the pods included in this offer. 

I have put 8 boxes of coffee pods in my basket but the machine is not showing?

Please ensure that your basket is empty before making use of this offer. Ensure your basket contains exactly 8 standard boxes of capsules before proceeding to the checkout, 12 & 16 capsule packs inclusive. Starbucks pods, as well as Magnum and Bundle packs are excluded from this offer. This offer is limited to a maximum of two Easter Mini Me bundles per person/household. Please ensure only one device is used throughout the promotion. 

I have a promotional code to use for this bundle sale. Where do I input the code to redeem?

Once you select 8 coffee pod boxes to add to your basket, your machine is automatically added. Now, click on your basket to go to review a summary of your basket. Before proceeding to checkout, enter your promotional code in the box below the list of items in your basket, underneath where it says “Redeem promotional codes”. Click on redeem and your order total should automatically be updated to reflect your new total with the promotional code applied... 

I have received my order containing 8 boxes of pods but the machine is missing?

To receive the free machine your order must contain only the selected pods included in the Easter Mini Me Promotion. Please contact us directly and we’ll help to resolve your issue. 

Can I get a different colour/model of machine with this promotion instead of the Mini Me offered?

Our Easter Mini Me Promotion is only available with the NESCAFÉ® Dolce Gusto® Mini Me Automatic in Black & Arctic Grey by De'longhi. 

I have tried to register but have not received an email confirmation?

Please check your junk mail folder. If you can’t find the email try 'Forgot Password' link or please contact us here or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI. 

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Coffee Machine Troubleshooting
Why isn’t my NESCAFÉ® Dolce Gusto® coffee machine working?

If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Why is my NESCAFÉ® Dolce Gusto® machine leaking?

If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:

  • Check the coffee pod’s in the holder
  • Stop the machine, wait for the light to stop blinking and remove the coffee pod
  • Make sure the coffee pod’s not been pierced twice
  • Repeat the process with a new coffee pod

If the problem still occurs, contact us or phone us on: 0800 707 6066

Why is my NESCAFÉ® Dolce Gusto® not pouring?

Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066

NESCAFÉ® Dolce Gusto® yellow light, what does it mean?

If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.

I’ve just opened my new machine and think that one of the parts is missing

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.


If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.


Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.

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About My Order FAQs
How do I place an order?

It’s really simple to place an order, just follow these steps:

  • Login using your email address and password
  • Hover over the ‘Drinks’, ‘Accessories’ or ‘Machine’ tabs and select the category of products you would like to buy
  • Select the quantity of the item you want then click on the ‘add to basket’ button
  • When you have finished shopping, click on the basket icon at the top right corner of your screen
  • You’ll be able to review your order and check you have the correct number of items you require
  • You can change the number of items you require and click on ‘update basket’ to change your selection
  • Click on ‘proceed to checkout’ once you’re happy with your order and follow the instructions
What does it mean if I can’t find an item in the shop?

If you can’t find a particular item in the shop, it may mean it is temporarily out of stock or no longer available. We can send you an email to let you know when the item is back in stock, simply click on ‘inform me’ when you hover over the product to request this service.

Can I order by post or over the phone?

No, we can only accept orders online at this time.

Can I buy NESCAFÉ® Dolce Gusto® pods in any other countries?

Yes. Simply hover over the flag at the top right side of this page and click to go to your selected country.

What payment options can I use to pay for my order?

You can pay using a Mastercard or Visa credit or debit card. We apologise but we do not accept Maestro, American Express or Diners Club.

Unfortunately, we currently don’t accept other payment options such as PayPal, but we are always reviewing the viability of other payment methods.

Do you deliver to BFPO numbers?

No, we’re not able to at the moment, but we’ll be sure to update this section if that changes.

How can I track my order?

To track your order:

1. Log in to your account using your email address and password
2. Select My Order History from the menu on the left-hand side
3. Select Track Order under the relevant order number

This information is updated at regular intervals.

You will receive an email containing tracking information when your order is despatched.

You can also track your order at: https://www.yodel.co.uk/track/ with your
tracking number found on your order despatch email.

Do I need to pay for delivery?

Standard delivery is free of charge. There is a minimum order requirement on the UK Website of 4 boxes of pods, or £17.60. This applies to all delivery options.

How much is Next Day delivery?

The Next Day delivery charge is £4.99. Our Next Day Delivery option is available on orders placed before 2:00 pm Monday to Friday, excluding bank holidays and special promotional periods. Orders placed for Next Day Delivery after 2:00pm on Friday - Sunday will be delivered on the Tuesday of the following week.

My order is missing/ arrived damaged, expired, missing items. What should I do?

If your order has not been delivered within the standard 3-5 working days or arrives damaged, expired, missing items, please contact our team directly at www.dolce-gusto.co.uk/contact-us 

How do I request an invoice for my order?

An invoice is no longer sent with orders. If you'd like to print one, once your order is showing as complete, just follow the steps below:
-Log in to your account  
-Click Head and Shoulder's Icon
-Click on 'My Order History'
-Find the order you want and select 'View more' (right-hand side). 
-Click on 'Invoice' at the top right corner of the page 
-Open invoice at the bottom left corner of the screen
-The invoice will appear in PDF format ready for printing
-Click on 'Print'

I ordered next day delivery, and my order was not delivered next day. What should I do?

Our Next Day Delivery option is available on orders placed before 2:00 pm Monday to Friday, excluding bank holidays and special promotional periods. Orders placed for Next Day Delivery after 2:00pm on Friday - Sunday will be delivered on the Tuesday of the following week. If after reading the above Terms & Conditions of delivery, and you believe your delivery has not arrived on time, please contact our team directly at www.dolce-gusto.co.uk/contact-us

How do I cancel an order?

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

What should I do if I’m unsatisfied with my order?

If you do not want any of the items in your order, please return them to us, undamaged and unused, in their original packaging, to:

Consumer Returns Department, Nestlé House (4th Floor), Haxby Road, York, YO31 8SB.

Please also complete the returns form and include it with your return. Once received, we will arrange for the cost of these products to be refunded to you, excluding the return postage costs.

If the products were found to be damaged on receipt please call us on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

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Delivery FAQs
What are your delivery charges?

We offer free standard delivery on all orders. All you have to do is add 4 boxes of pods or £20 or €25 for Republic of Ireland of goodies to your order and we’ll deliver it free.

Do you deliver to the Channel Islands/Isle of Man?

Yes, we now deliver to the Channel Islands/Isle of Man. Please be aware that deliveries will take up to approximately 8 working days.

When will my order be delivered?

If you have ordered through the UK website, the following Dolce Gusto® delivery options are available:

Standard Delivery:

  • Orders will be delivered in 3–5 working days from the day the order is placed
  • For orders to the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight, deliveries will take up to approximately 8 working days
  • Orders placed at the weekend or after 5:30pm will be processed the next working day
  • Orders over the seasonal period may take longer

Next Day Delivery:

  • Orders placed Sunday to Friday before 5:30pm will be delivered the next day
  • Order placed between Friday 5:30pm and Sunday 3:30pm will normally be delivered on the following Monday
  • Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight.
  • During promotional activities and high volumes of orders, Next Day Delivery may not be available.

If you are out, our delivery company will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re–arrange a delivery over the phone or online.

If you have ordered through the ROI website, the following delivery options are available:

Standard Delivery:

  • Where an order is accepted, we will use reasonable endeavours to ensure that items are delivered within 5 working days of placing the order, subject to availability of stock
  • Orders over the seasonal period may take longer
  • Unfortunately, we cannot offer next day delivery in ROI at this point in time

If your order does not arrive within the above times specified, please contact us or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

What should I do if my order is damaged upon delivery?

If your item is missing a part, please re–check the box in case the missing part is still in there and, if it’s not, please return the entire coffee machine to its point of purchase for a replacement.
If you purchase from the NESCAFÉ® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

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Didn't find a solution ?

Call our Customer Service Team on 0800 707 6066