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Terms & Conditions of Sale and Privacy
Nestlé UK Ltd and Nestlé Ireland Conditions of Registration and Sale (for online orders)
Updated 21.10.2020
1) PURCHASE CONTRACT
i) The UK Website and ROI Website is operated by Nestlé UK Ltd (the "Promoter", "we", "us" or "our") (registered in England & Wales with company registration number 51491) with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number is GB 169562721.
ii) For orders place on the ROI Website the trading address is Nestlé (Ireland) Ltd with registered office at 3030 Lake Drive, Citywest Business Campus, Dublin D24 KX6Y and VAT registration number is IE8Z45096M
iii) By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our UK Website at www.dolce-gusto.co.uk or ROI Website www.dolce-gusto.ie. (the "Website"). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
iv) By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
v) An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
vi) Bulk orders from the trade or consumer groups will not be accepted.
vii) Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
viii) The Website sells various products as may be listed from time to time.
ix) There is a maximum order value of £180 per transaction for the UK Website and €180 per transaction for the ROI Website. Orders attempted over this value will not be processed or charged.
x) There is a minimum order requirement on the UK Website of 4 boxes of pods, or £20. This applies to all delivery options.
xi) There is a minimum order requirement on the ROI Website of 4 boxes of pods, or €25.
2) PRICE
i) The items indicated as for sale in the UK Website are available for sale at the sterling prices indicated on the UK Website. These prices include VAT.
ii) As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the sterling prices of the products indicated on the UK Website. If Next Day delivery is chosen, there will be a charge of £4.99 on top of the sterling prices of the products indicated on the UK Website.
iii) On the ROI Website, the items indicated for sale are available for sale at the Euro prices indicated on the ROI Website. These prices include VAT.
3) METHOD OF PAYMENT
i) Payments may be made by the following credit and debit cards: Visa and Mastercard. We will not dispatch your order until we have received cleared funds from your account.
ii) We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
4) DELIVERY
i) Delivery will be made to the address specified by you when you register on the Website, provided the address is within the UK or Republic of Ireland
ii) You have the ability to change this address through the "My Account”, “My Addresses” " feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way.
iii) If you are not at home when the courier delivers your parcel, they will endeavour to leave it in a safe location within your property or with a neighbour. To protect the safety of your goods we have certain guidelines in place as to what counts as a 'safe location'. For example, in or around waste bins is not permitted. If this happens, the courier will post a card through your door to let you know where the parcel has been left. Alternatively, they will attempt to deliver at a later date. If this happens they will leave a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through the couriers online tracking system. After three attempts the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop.
iv) Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
v) On the UK Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within the time frame below:
FREE Standard Delivery (UK Website) - Free of charge
- Orders will be delivered in 3-5 working days from day order placed
- For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days.
- Orders over the seasonal period may take longer.
NEXT DAY Delivery (UK Website) - Delivery charge £4.99
- Our Next Day Delivery option is available on orders placed before 3:30pm Sunday and before 5:30pm Monday to Friday, excluding bank holidays and Bundle Sales.
- Orders placed for Next Day Delivery after 5:30pm on Friday and on Saturday and Sunday will not be delivered until the next working day.
- Please note if you select this service it will require a signature on delivery.
- Please note this is a 2 day delivery service to Northern Ireland.
- Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight.
- During promotional activities and high volumes of orders, Next Day Delivery may not be available.
vi) On the ROI Website, for any orders over the value of €25 or containing 4 boxes of pods, the delivery will be free of charge.
vii) On the ROI Website, where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
viii) Please note that for the UK and ROI Websites the minimum order provisions stated in section 1) apply to all delivery options.
ix) If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
5) DEFECTIVE GOODS OR INCOMPLETE OR INCORRECT ORDERS
i) You must inspect the goods and notify us within 14 days of delivery in writing to Nestle UK Ltd, PO Box 207, York YO91 1XY, UK or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.
6) AMENDMENT OF ORDERS & CANCELLATION RIGHTS
i) You may cancel your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below or by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item/s. If you cancel your order of the item/s after you have received it/them you must return the item/s to us in an undamaged and unused condition at your expense within 14 days from informing us of your cancellation. Within 14 days of receipt of your item/s, we will send a cheque or refund to your account with a full refund including delivery costs. This provision does not affect your statutory rights.
Model withdrawal form:
(Complete and return this form only if you wish to withdraw from the contract)
- To NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) delete as appropriate
7) LIABILITY
i) Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.
ii) The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images
8) PRIVACY
i) At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You agree to store your account details securely, to log off after placing any order and not to share your account details with anyone else (unless you want them to place an order on your behalf). You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.
Any personal information or material sent to the UK Website is subject to our privacy policy located at: www.dolce-gusto.co.uk/policy-privacy/
Any personal information or material sent to the ROI Website is subject to our privacy policy located at: www.dolce-gusto.ie/policy-privacy/
9) MY NESCAFE DOLCE GUSTO
i) On the UK Website, “MY DOLCE GUSTO” membership is open to UK residents aged 18 and over, with the exception of employees of Nestlé UK Ltd and Nestle Ireland, their families, agents or anyone professionally associated with the administration of this promotion.
ii) On the ROI Website, “MY DOLCE GUSTO” membership is open to ROI residents aged 18 and over, with the exception of employees of Nestlé Ireland and Nestle UK Ltd, their families, agents or anyone professionally associated with the administration of this promotion.
iii) An individual must have a unique, valid email address to create an online My DOLCE GUSTO membership account. Limited to one account per person.
iv) The Promoter reserves the right to alter, amend, suspend or terminate My DOLCE GUSTO, in whole or in part, at any time giving one month's notice in writing.
v) The Promoter reserves the right to refuse any application and to terminate the account of anyone that is believed to be in breach of the offer Conditions.
vi) Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of any promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
vii) Attempting to gain access to someone else's account and/or account information, or trying to obtain, generate, or guess another users account information is strictly forbidden and should any participant attempt to do this, their account will be deleted and they will be permanently banned from the Website. The Promoter may decide to take further action.
viii) A decision of the Promoter in all matters is final and binding. The Promoter, Nestlé UK Ltd, shall not be liable or responsible for any loss, damage or liability caused by matters relating to this promotion.
ix) Further information is available at www.dolce-gusto.co.uk in the UK or www.dolce-gusto.ie in ROI or by contacting Nestlé Consumer Services either by completing the contact us form on the Website at www.dolce-gusto.co.uk/pages/info-and-service/contact-us.html on the UK Website or www.dolce-gusto.ie/pages/info-and-service/contact-us.html on the ROI Website or by telephone free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. Lines are open Monday to Friday from 9am – 5pm.
x) From time to time, limited edition promotions will be offered to “MY DOLCE GUSTO” members. Details of the latest promotions and offers can be found in Sections 10 & 12 below.
10) SUBSCRIPTION SCHEME
N.B. THIS SCHEME IS CURRENTLY AT ITS MAXIMUM MEMBERSHIP LEVEL. AN ANNOUNCEMENT WILL BE MADE ON THE WEBPAGE IF/WHEN WE BECOME OPEN FOR NEW REGISTRATIONS.
i) When you register for the NESCAFÉ® Dolce Gusto® Subscription scheme (the Scheme) on our web site you will automatically be signed up to receive a delivery of pods;
ii) Pods will be dispatched to you once a month on the date you signed up for the Scheme. We promise that we will not increase our prices for 6 months from the start of the Scheme which is 24th August 2015;
iii) If the prices increase you will be notified by email before your next order is placed;
iv) We can only accept three [3] subscriptions for the Scheme per household (businesses are not eligible for participation in this Scheme);
v) You can make changes to your orders or subscription at any time. Please sign into “My Account” for details. You will be notified by email that your account has been changed / cancelled. Any orders that have been processed before the change/cancellation will be dispatched by us;
vi) If you choose to order between 4 and 5 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 5% discount;
vii) If you choose to order between 6 and 9 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 10% discount;
viii) The maximum number of pod boxes per delivery is 9;
ix) If you subscribe for 6 or more pod boxes per delivery and receive 12 months’ of deliveries during a continuous 15 month period then you will be eligible for a free NESCAFÉ® Dolce Gusto® machine (free machines do not include the Movenza or Eclipse models). This free machine offer will be valid for the first year only and is restricted to one free machine per household. Model availability will depend on the travailing stock situation at the time of redeeming the offer. In the event of low stocks of any particular model, available machines will be offered on a first-come, first-served basis;
x) If a NESCAFÉ® Dolce Gusto® product is out of stock, we will notify you via email and ask you to make an alternative choice before your order is processed;
xi) If a product within your subscription has been discontinued we will notify you via email and ask you to make an alternative choice before your order is processed;
xii) Subscription offers cannot be used in conjunction with any other offers. In the event of a Subscriber wishing to take up any of the non-subscription promotional offers available from time to time, they will be required to place a separate non-subscription order to qualify for that offer;
xiii) Magnum Packs are not available for inclusion in any order made via the Subscription Scheme;
xiv) From time to time, Limited Edition packs may be offered for sale via the NESCAFÉ® Dolce Gusto® webshop. These Limited Editions will not be available as part of the Subscription Scheme but can be purchased separately;
xv) The Promoter reserves the right to terminate the NESCAFÉ® Dolce Gusto® Subscription Scheme at any time by a) making an announcement on the website and b) directly contacting all existing active members giving them one month’s notice via an email to the email address on their original registration. In such an event existing members will be given 28 days to redeem any remaining eligible rewards that have not yet been claimed.
11) GENERAL
i) Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
ii) Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
iii) We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.
iv) All notices given by you must be sent by post to our address NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY.
v) Notices will be deemed received and properly served within 5 days of receipt by us. Notices may be posted in the Website, sent via email or through the post.
vi) The UK Website and ROI Websites are also subject to the Nestlé Website Terms and Conditions, please visit: http://www.nescafe.co.uk/terms_and_conditions_en_co_uk.axcms?ActiveID=1133
12) ON PACK, SOCIAL MEDIA AND OTHER SPECIAL OFFERS, PROMOTIONS & COMPETITIONS
12.1 WIN YOUR MORNING COFFEE FOR A YEAR
These terms and conditions (the “Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.
The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy for the applicable platform and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.
Eligibility to enter
1. The prize draw Promotion is open to UK (England, Scotland, Wales and Northern Ireland) residents ONLY. Employees and the immediate families of the Promoter, its agencies, affiliates, or anyone professionally connected to the Promotion are not eligible to enter.
2. Entrants must be aged 18 or over. Internet access required. Registration/Log in required on www.dolce-gusto.co.uk.
3. Purchase required. Each entry must include a unique code for each draw entry, found inside any purchased box of NESCAFÉ® Dolce Gusto and STARBUCKS® by NESCAFÉ® Dolce Gusto®.
4. No person may win more than one prize type throughout the promotion.
5. To enter without purchase in Northern Ireland only, participants must send their name, date of birth, email and full postal address to: “NESCAFÉ Dolce Gusto ‘Win Your Morning Coffee’, NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY”. Only one promotional code will be issued per stamped, mailed envelope. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted. Once the request has been verified, a promotional code will be provided via email to the email address provided, which can then be entered on the microsite to enter the promotion. Maximum of one (1) ‘No Purchase Necessary’ entry per person throughout the promotion. Requests for a free code must be received by no later than 11th January 2021.
Codes
6. Codes can be found in boxes of pods from NESCAFÉ® Dolce Gusto® and STARBUCKS® by NESCAFÉ® Dolce Gusto®.
7. Codes are case sensitive and must be entered online exactly as they appear in the pack. Each code is unique and can only be used once. Attempts to enter the same code more than once, the use of codes from non-promotional packs, or the use of any promotional codes not intended for use in this Promotion, may result in disqualification and all entries will be declared void.
8. The codes have no value and cannot be transferred or sold.
9. The Promoter does not assume any responsibility for codes damaged or defaced in the way the product packaging is opened. Participants, who cannot read their code due to a genuine printing error, should send the packaging along with their name, email address and postal address to the Promoter at: "NESCAFÉ Dolce Gusto ‘Win Your Morning Coffee’ Promotion, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY”, and if genuine, a replacement code will be sent to them. Please be mindful that this process may take up to seven (7) working days and allow sufficient time for the code to be sent and used before the stated closing date.
Promotional Period
10. Promotion open for entries at 00.01 on 1st July 2020 and closes at midnight on 28th January 2021.
11. There will be seven (7) monthly draws in total. The promotional period for entry into each relevant draw is as follows:
Draw 1: Entries from 00:01 on 1st July 2020 until midnight on 31st July 2020
Draw 2: Entries from 00:01 on 1st August 2020 until midnight on 31st August 2020
Draw 3: Entries from 00:01 on 1st September 2020 until midnight on 30th September 2020
Draw 4: Entries from 00:01 on 1st October 2020 until midnight on 31st October 2020
Draw 5: Entries from 00:01 on 1st November 2020 until midnight on 30th November 2020
Draw 6: Entries from 00:01 on 1st December 2021 until midnight on 31st December 2020
Draw 7: Entries from 00:01 on 1st January 2021 until midnight on 28th January 2021
12. All valid entries received during the promotional periods will be entered into the relevant draw, which will take place three (3) working days after the closing date of each draw.
How to enter
13. To enter the promotion participants will require a code from NESCAFÉ® Dolce Gusto® pod boxes or STARBUCKS® by NESCAFÉ® Dolce Gusto®.
14. To enter the monthly draw:
a. Find the 12-digit unique code printed inside relevant packs;
b. Log-in/register on www.dolcegusto.co.uk/win;
c. Enter the code as instructed.
15. Entrants may enter as many times as they wish provided they use a new unique code from a new NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® Dolce Gusto® pack as outlined above for each further entry into the draw. No one person may win more than one prize throughout the duration of the promotion.
Selecting the winners
16. Ten (10) winners will be drawn at random by an independent auditor each month (seven (7) draws in total) and awarded the prize of £192 worth of Webshop vouchersᵻ in the form of 4 x £48 vouchers valid for 12 months from the date of issue. Maximum of one £48 voucher can be used per order placed. If value of the order is less than £48, no change will be given. ᵻSufficient for 365 cups (12 boxes of 16 pods purchased four times across 12 months).
17. All winners will be selected at random via an independently supervised draw from all eligible entries received for each specific draw. No one person may win more than one prize throughout the duration of the promotion.
18. When registering for the Promotion, entrants will be required to provide information including their first name, last name, email address and must confirm they are above 18 years old. Participants must enter their home address and phone details under “My account” section on www.dolce-gusto.co.uk in “My address”. In the event that the specified information is not provided, the entry will be considered incomplete and therefore invalid.
19. Registered contact details will only be used to notify winners of their prize and verify the postal address to which the winner’s prize will be sent. Therefore, all entrants must ensure they provide valid contact details and are contactable for the duration of the Promotion. In the event of an entrants’ email address becoming inaccessible during the Promotion, the Promoter is not able to retrieve and amend any existing entries to a new email address.
20. Each draw will take place and the winners will be notified by email within seven (7) working days of each draw closing date.
21. The Promoter reserves the right to withdraw prizes if any of the prize winners cannot be contacted within 28 days and after three attempts. In these instances, the forfeited prizes maybe awarded to a reserve winner drawn next in line in the original draw.
The prizes
22. Each prize consists of £192 worth of Webshop vouchers in the form of four £48 vouchers to use on the www.dolce-gusto.co.uk website as outlined in Clause 16 above. Vouchers will be valid for 12 months from the date of issue. Maximum of one £48 voucher can be used per order placed. If value of the order is less than £48, no change will be given.
Notification and delivery of prizes
23. Each relevant draw winners will receive an email message with details of a secure URL where they can provide information for prize verification and to start the claims process.
24. Winners will have 28 days from the date they have received their winning email message to respond and provide their details to ensure verification of their claim, otherwise they will lose their prize eligibility and the prize may be forfeited. The Promoter reserves the right to award the prize to a reserve winner who is next in line from the original relevant draw. Winners should retain their notification email message until their win has been verified.
25. It is the responsibility of the winners to provide their correct, up-to-date details at the time of acceptance in order for their prize to be processed. The Promoter, the administrator, nor its fulfilment agent can be held responsible for any winner failing to supply accurate information which affects their prize fulfilment.
26. Once verification has occurred - the relevant prize will then be despatched within 28 days by email.
General
27. The Promoter reserves the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained unfair advantage in participating in the promotion, or won using fraudulent means; or to be acting in any manner deemed by the Promoter to be disruptive.
28. All potential winners are subject to verification of eligibility and compliance with these Terms and Conditions, the Promoter reserves the right to verify all winners.
29. Proof of sending is not proof of receipt. Responsibility cannot be accepted for claims that are lost, damaged or delayed, nor any associated costs to entrants/participants.
30. There are no cash or other alternatives available, in whole or in part, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute similar alternatives of equal or greater value.
31. Prizes are as specified and are non-transferable.
32. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for:
a. Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
b. Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this Promotion. Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion.
c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
d. Any injury or damage to participants/entrants upon delivery and/or use of their prize.
e. Regretfully, we cannot be held liable for system failures on the website.
33. Subject to the Promoter’s Privacy policy (https://www.dolce-gusto.co.uk/policy-privacy/), the surnames and countries of all verified winners will be available upon request using contact us page and inputting “WINNER LIST: NESCAFE DOLCE GUSTO WIN YOUR MORNING COFFEE PROMOTION” within the question field, for a period of 3 months following the end of the promotion.
34. In the event of circumstances outside the Promoter’s reasonable control and only where circumstances make this unavoidable, the Promoter and those partnered with the promotion reserve the right to cancel or amend the promotion or these Terms and Conditions at any stage but will endeavour to minimize the effect to entrants in order to avoid undue disappointment.
35. The Promoter’s decision is final and binding in all matters.
36. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
37. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have jurisdiction.
38. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you will still receive emails for this promotion only to let you know if you have won. The surnames and counties of verified winners will be made available as set out in Clause 33 above and winners can object to this by emailing: UKI.Dataprotection@uk.nestle.com . Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click here for the Promoter’s Privacy Policy https://www.nestle.co.uk/policy-privacy/. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
12.2 FLASH SALE - 1 MINI ME MACHINE® + 8 BOXES OF PODS
For £49.99 instead of £141.91**
*Limited Offer – limited Mini Me bundles available.
**£141.91 if all items purchased individually at RRP. UK, 18+.
T&Cs apply.
Offer starts on 15.09.20 at 12pm and ends when all available bundles have been claimed.
Subject to availability, while stocks last.
Maximum 2 bundles per person/household.
Exclusive UK webshop offer.
Pictures may differ from actual promotional products.
During this promotional period, orders may take longer than usual to arrive.
12.3 NESCAFÉ DOLCE GUSTO Mini Me® Starter Kit with STARBUCKS® by NDG £10 promocode
Open to UK, CI, IoM & RO1, 18+.
Offer available when you purchase a NESCAFÉ DOLCE GUSTO Mini Me® Starter Kit with STARBUCKS® by NDG, which contains a promotional leaflet and code.
Discount code worth £10/€15 may be used against the first purchase consisting of a minimum of 4 boxes of pods or £20 spend.
Valid for use until 31.05.2021.
Registration on the NESCAFÉ DOLCE GUSTO webshop required to use the code.
Valid promotion code required to claim.
Maximum of one offer per member and codes can only be used once.
Visit www.dolce-gusto.co.uk to use your promotion code.
Codes not valid via any other retailer/website.
Standard webshop terms apply.
See website for full terms and conditions.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
®Reg. Trademark of Societé des Produits Nestlé S.A. ®2020 Starbucks® Coffee Company. All rights reserved.
Societé des Produits Nestlé S.A. is an authorised licensee of Starbucks®.
12.4 Free box of Latte Macchiato Amaretto when you buy a Pleasure Bundle
1. Open to UK NESCAFÉ Dolce Gusto® members only who have been specially selected to receive a free box of NESCAFÉ Dolce Gusto® Latte Macchiato Amaretto when they buy a Pleasure Bundle in a single transaction from the NESCAFÉ® Dolce Gusto® webshop during the stated promotional period and enter their 12-digit voucher code at the checkout.
2. Offer available for qualifying orders placed between 05:00 on 10/12/2019 and 23:55 on 19/12/2019, subject to availability of the Pleasure Bundle. The promotion will end at 23:55 on 19/12/19, or when all allocated stock of the Pleasure Bundle have been depleted, whichever is sooner.
3. Orders placed after the stated end date will not qualify for the offer, and the free box of NESCAFÉ Dolce Gusto® Latte Macchiato Amaretto cannot be claimed retrospectively.
4. Other bundles, pod boxes, accessories and machines are excluded from this offer.
5. Maximum of one box of NESCAFÉ Dolce Gusto® Latte Macchiato Amaretto may be redeemed against one order, per account/member throughout the duration of the promotion.
6. No trade, third party or bulk applications permitted.
7. Standard delivery arrangements apply.
8. Participants on a NESCAFÉ Dolce Gusto® Subscription Plan who wish to take up this offer, must place a separate non-subscription order to take advantage of this offer.
9. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.
10. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
a. Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
b. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
11. Qualifying members can change their address through the "edit profile" feature and during the confirmation stage at the checkout. Members must ensure they are available to receive the delivery. If they are not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the member still wishes to receive the order, they will have to re-order via the online shop.
12. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:55 on 19/12/2019 will not qualify for the offer.
13. Offer available while stocks of the Pleasure Bundle last.
14. In the event of NESCAFÉ Dolce Gusto® Latte Macchiato Amaretto being depleted before the stated closing date, or while stocks of the Pleasure Bundles still remain, the Promoter reserves the right to substitute the offer with a box of NESCAFÉ Dolce Gusto® Latte Macchiato Caramel or another similar item of equal value.
15. The codes have no value and cannot be transferred or sold.
16. Codes are case sensitive and must be entered online exactly as they appear on the leaflet or email. Each code is unique and can only be used once. Attempts to enter the same code more than once, or the use of any promotional codes not intended for use in this Promotion, may result in disqualification and all entries will be declared void.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
12.5 WIN 10 BOXES OF COFFEE WITH NESCAFÉ® DOLCE GUSTO® - NOW CLOSED
These terms and conditions (the “Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.
The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy for the applicable platform, and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR).
Eligibility to enter
1. This Promotion is open to UK (England, Scotland, Wales and Northern Ireland) residents ONLY. Employees and the immediate families of the Promoter, its agencies, affiliates or anyone professionally connected to the Promotion are not eligible to enter.
2. Entrants must be aged 18 or over. Internet access required. Registration/Log in required on www.dolce-gusto.co.uk
3. Purchase required. To take part in the promotion simply enter a unique code that can be found in any boxes of NESCAFÉ Dolce Gusto pods or boxes of Starbucks by Nescafé Dolce Gusto. Participants will require a new unique code for each draw entry.
4. No person may win more than one prize throughout the promotion.
5. To enter without purchase in Northern Ireland only, participants must send their name, date of birth, email and full postal address to: NESCAFÉ Dolce Gusto Win 10 Free boxes of Pods Promotion, NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY”. Only one promotional code will be issued per stamped, mailed envelope. Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted. Once the request has been verified, a promotional code will be provided via email to the email address provided, which can then be entered on NESCAFÉ Dolce Gusto website to enter the promotion. Maximum of one (1) ‘No Purchase Necessary’ entry per person throughout the promotion.
Requests for a free code must be received by no later than 19th June 2020.
Codes
6. Codes can be found in any boxes of pods from NESCAFÉ Dolce Gusto or in Starbucks by Nescafé Dolce Gusto boxes.
7. Codes are case sensitive and must be entered online exactly as they appear in the pack. Each code is unique and can only be used once. Attempts to enter the same code more than once, the use of codes from non-promotional packs, or the use of any promotional codes not intended for use in this Promotion, may result in disqualification and all entries will be declared void.
8. The codes have no value and cannot be transferred or sold.
9. The Promoter does not assume any responsibility for codes damaged or defaced in the way the product packaging is opened. Participants, who cannot read their code due to a genuine printing error, should send the packaging along with their name, email address and postal address to the Promoter at, NESCAFÉ Dolce Gusto Win 10 Free boxes of Pods Promotion, NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY, and, if genuine, a replacement code will be sent to them. Please allow up to seven (7) working days for this process to occur.
Promotional Period
10. Promotion open for entries on 25th September 2018 and closes on 30th June 2020.
11. There are twenty-two (22) draws in total. Valid Entries from each month go into the relevant draw for that month, but see below regarding dates for the 21st draw that include the 1st June 2020. The promotional period for entry into each relevant draw is as follows:
MONTHLY DRAWS:
DRAW 1: Entries from 12:00 on the 25th September 2018 until midnight on the 30th September 2018
Then monthly
DRAW 2: Entries from 00:01 on the 1st October 2018 until midnight on the 31st October 2018
DRAW 3: Entries from 00:01 on the 1st November 2018 until midnight on the 30th November 2018
DRAW 4: Entries from 00:01 on the 1st December 2018 until midnight on the 31st December 2018
DRAW 5: Entries from 00:01 on the 1st January 2019 until midnight on the 31st January 2019
DRAW 6: Entries from 00:01 on the 1st February 2019 until midnight on the 28th February 2019
DRAW 7: Entries from 00:01 on the 1st March 2019 until midnight on the 31st March 2019
DRAW 8: Entries from 00:01 on the 1st April 2019 until midnight on the 30th April 2019
DRAW 9: Entries from 00:01 on the 1st May 2019 until midnight on the 31st May 2019
DRAW 10: Entries from 00:01 on the 1st June 2019 until midnight on the 30th June 2019
DRAW 11: Entries from 00:01 on the 1st July 2019 until midnight on the 31st July 2019
DRAW 12: Entries from 00:01 on the 1st August 2019 until midnight on the 31st August 2019
DRAW 13: Entries from 00:01 on the 1st September 2019 until midnight on the 30th September 2019
DRAW 14: Entries from 00:01 on the 1st October 2019 until midnight on the 31st October 2019
DRAW 15: Entries from 00:01 on the 1st November 2019 until midnight on the 30th November 2019
DRAW 16: Entries from 00:01 on the 1st December 2019 until midnight on the 31st December 2019
DRAW 17: Entries from 00:01 on the 1st January 2020 until midnight on the 31st January 2020
DRAW 18: Entries from 00:01 on the 1st February 2020 until midnight on the 29th February 2020
DRAW 19: Entries from 00:01 on the 1st March 2020 until midnight on the 31st March 2020
DRAW 17: Entries from 00:01 on the 1st January 2020 until midnight on the 31st January 2020
DRAW 18: Entries from 00:01 on the 1st February 2020 until midnight on the 29th February 2020
DRAW 19: Entries from 00:01 on the 1st March 2020 until midnight on the 31st March 2020
DRAW 20: Entries from 00:01 on the 1st April 2020 until midnight on the 30th April 2020
DRAW 21: Entries from 00:01 on the 1st May 2020 until midnight on the 31st May 2020
DRAW 22: Entries from 00:01 on the 1st June 2020 until midnight on the 30th June 2020]
12. All valid entries received during the promotional periods will be entered into the relevant draw, which will take place three (3) working days after the closing date of each draw.
How to enter
13. The Promotion is available for any packs of NESCAFÉ Dolce Gusto pods or Starbucks by Nescafé Dolce Gusto packs, bought during the promotional period.
14.To enter the monthly draw;
- Find the 12-digit unique code printed inside any NESCAFÉ Dolce Gusto packs or Starbucks by Nescafé Dolce Gusto packs.
- Log in/Register on www.dolcegusto.co.uk/win
- Enter the code as instructed.
15. Entrants may enter as many times as they wish provided they use a new unique code from a new NESCAFÉ pods pack for each further entry into the draw. No one person may win more than one prize throughout the promotion.
Selecting the winners
17. Ten (10) winners will be drawn at random from each of the 22 monthly draws, giving 22 x 10 (220) winners in total. Each winner will win 10 boxes worth of free coffee in the form of £45 worth of webshop vouchers, including free standard delivery, to use on www.dolce-gusto.co.uk website. The number of pods will depend on variety of coffee chosen.
18. Each £45 webshop voucher can only be used in its entirety for items up to a maximum value of £45, or as part payment for goods purchased online with a value of over £45. No credit or change given if less than £45 is spent in a single transaction when the voucher is used.
19. All winners will be selected at random via an independently supervised draw from all eligible entries received for the relevant draw. No one person may win more than one Coffee prize throughout the duration of the promotion.
20. When registering for the Promotion, entrants will be required to provide information including their first name, last name, email address and must confirm they are above 18 years old. Participants must enter their home address and phone details under “My account” section on www.dolce-gusto.co.uk in “My address”, postal address, phone number and email address. In the event that the specified information is not provided, the entry will be considered incomplete and therefore invalid.
21. Registered contact details will only be used to notify winners of their prize and verify the relevant account details to confirm the account to which the vouchers will be allocated to. Therefore, all entrants must ensure they provide valid contact details and are contactable for the duration of the Promotion. In the event of an entrants’ email address becoming inaccessible during the Promotion, the Promoter is not able to retrieve and amend any existing entries to a new email address.
22. Each draw will take place and the winners will be notified by email within seven (7) working days of each draw closing date.
24. The Promoter reserves the right to withdraw prizes if any of the prize winners cannot be contacted within 28 days and after three attempts.
The Prizes
25. The prizes available for each draw are as follows:
£45 worth of vouchers to use on www.dolce-gusto.co.uk website.
Each £45 win will be covered off in the form of a voucher which will cover the free order of 10 boxes of any 16-pod boxes (8 pod boxes on certain products where milk included) including free standard delivery.
All vouchers will be valid for 12 months from receipt.
Vouchers cannot be used for Subscription orders.
Vouchers must be used in a single transaction. No change, credit balance or cashback will be available.
Vouchers cannot be transferred to another registered member.
Only 1 voucher can be used per order.
Voucher cannot be used in conjunction with another promotional voucher.
Notification and delivery of prizes
26. Each relevant draw winners will receive an email message with details of a secure URL where they can provide information for prize verification and to start the claim process.
27. Winners will have 28 days from the date they have received their winning email message to respond and provide their details to ensure verification of their claim, otherwise they will lose their prize eligibility and the prize may be forfeited. The Promoter reserves the right to award the prize to a reserve winner who is next in line from the original relevant draw. Winners should retain their notification email message until their win has been verified.
28. It is the responsibility of the winners to provide their correct, up-to-date details at the time of acceptance for their prize to be processed. The Promoter, the administrator, nor its fulfilment agent can be held responsible for the winners failing to supply accurate information which affects Prize acceptance.
29. Once verification has occurred - the relevant prize voucher(s) to use on www.dolce-gusto.co.uk website will be sent via email to the winners within two (2) working days of prize acceptance.
General
30. The Promoter reserves the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means; or to be acting in any manner deemed by the Promoter to be disruptive.
31. All potential winners are subject to verification of eligibility and compliance with these Terms and Conditions and the Promoter reserves the right to verify all winners.
32. Proof of sending is not proof of receipt. Responsibility cannot be accepted for claims that are lost, damaged or delayed, nor any associated costs to entrants/participants.
33. There are no cash or other alternatives available, in whole or in part, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute similar alternatives of equal or greater value.
34. Prizes are as specified and are non-transferable.
35. Limitations of liability: Neither the Promoter, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for:
a. Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
b. Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this Promotion. Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion.
c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
d. Any injury or damage to participants/entrants upon delivery and/or use of their prize.
e. Regretfully, we cannot be held liable for system failures on the website.
36. By taking part in the Promotion, participants/entrants acknowledge that they may be required to take part in reasonable publicity without further payment. Such publicity may include, without limitation, the participants/entrants name and/or, if consent given, image and statements made by the participants/entrants concerning the Promotion
37. In the event of circumstances outside the Promoter’s reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the promotion or these Terms and Conditions at any stage but will endeavour to minimize the effect to entrants in order to avoid undue disappointment.
38. The Promoter’s decision is final and binding in all matters.
39. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect
40. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have jurisdiction.
41. The names and counties of winners will be available upon request by using our contact us page and inputting “WIN 10 BOXES OF PODS WINNERS” within the "question" field. These will be available for 3 months following the end of the promotion.
Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you will still receive emails for this promotion only to let you know if you have won. Your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.dolce-gusto.co.uk/policy-privacy/
You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by emailing us, using our Contact us form. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick, RH6 0PA, England
“Images shown are for illustrative purposes only and that the actual prize may vary.”
12.6 Extra 10% off a 5-pack bundle offer
1. Open to UK & ROI NESCAFÉ Dolce Gusto® registered members who have been specially selected to receive a reward voucher code entitling them to a 10% discount when they buy a qualifying 5-pack Bundle from the Dolce Gusto® Webshop.
2. Qualifying registered members can purchase a maximum of one 5-pack Bundle between 25.02.2020 and 23:59 on 03.03.2020 from the NESCAFÉ® Dolce Gusto® and enter their 12-digit voucher code at the checkout to receive the 10% discount.
3. If participants order more than one 5-pack Bundle the 10% discount will only be applied to the first qualifying purchase added to the basket.
4. Orders placed after the stated end date will not qualify for the offer and the discount cannot be applied retrospectively.
5. Offer not available for use on any other product or format and not valid for use with any other retail outlet. Offer not available for 6-pack Bundles.
6. Maximum of offer per person/account. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the terms and conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
7. No trade, third party or bulk applications permitted.
8. Standard delivery times and free standard delivery apply.
9. Participants who are on a NESCAFÉ Dolce Gusto® Subscription Plan who wish to use this offer, must enter their promotional code into their subscription account.
10. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.
11. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
a. Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
b. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
12. Qualifying customers have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If they are not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the member still wishes to receive the order, they will have to re-order via the online shop.
13. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 03.03.2020 will not qualify for the offer.
14. Any order returned or cancelled within 14 days will be refunded at the discounted value.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
12.7 Buy 7 boxes of pods or more and get a free travel mug offer
1. Open to UK residents aged 18 or over only. Promocodes are valid for use within ten (10) days of the date of the promotional email.
2. The first 4200 customers who purchase any 7 or more single boxes of pods from the NESCAFÉ® Dolce Gusto® webshop in a single transaction during the stated promotional period will receive one free Travel Mug. Customers will need to enter the Promocode MUG4FREE2020 sent to them via email at the checkout to qualify for the gift.
3. Offer available from 05:00 on 01.09.2020 to 23:59 on 15.09.2020. The promotion will end at 23:59 on 15.09.2020, or when 4,200 Travel Mug have been awarded to qualifying participants on a ‘first-come, first served’ basis, whichever is soonest. In the event of all available stock of the free Travel Mug being claimed before the stated closing date, customers will be advised via a message on the website and may choose to cancel their order.
4. To qualify, customers must register or log into their 'My Dolce Gusto' account, add 7 or more boxes of pods to their basket, and enter the special Promocode MUG4FREE2020; sent to them via email at the checkout. Consumers who manually add the Travel Mug to their order who do not qualify to the promotion and will be charged the value of the Travel Mug.
5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates only and cannot be applied retrospectively.
6. Maximum one free Travel Mug may be redeemed per account.
7. The promocode MUG4FREE2020 cannot be used in conjunction with any other offers.
8. The offer is only available for the purchase of single boxes of pods. Pods Bundles are excluded from this offer.
9. No trade, third party or bulk applications permitted.
10. Offer subject to availability of the promotional item of which there is a maximum of 4200 units available. No other alternative will be available in the event of allocated stocks being depleted before the stated closing date.
11. Standard delivery times apply (see Delivery section of Terms and Conditions).
12. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.
13. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
a. Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
b. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
c. Inaccessibility or unavailability of the internet or the website or any combination thereof.
14. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.
15. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 15.09.2020, or after 4200 free travel mugs have been awarded, will not qualify for the offer. In such an event, participants will have the right to cancel their order.
For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® Careline free on 0800 707 6066 in the UK.
Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA.
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