PREMIO CLUB

The delivery times for all our gifts are indicated on the gift detail pages, we recommend reading through these before purchase. In addition, each gift supplier is free to choose the carrier of their choice. An email will be sent to you at the time your order to confirm delivery and shipping information.

When you are logged in to the www.dolce-gusto.co.uk site, an information bar at the top of the site will always show you the number of PREMIO points you have earned. This information is also available in your personal account and on the app.

An incorrect address format could be the cause of the problem. Please log in and check the following points in "My Addresses":

- maximum 35 characters in each of the two address fields
- the "City" and "Postal Code" fields are not reversed
- your phone number does not contain a "+" sign

Please also check that there are no spaces before or after your first and last name in "my information".

If the problem persists, please contact us here: https://www.dolce-gusto.co.uk/contact-us or free on 0800 707 6066 and note the possible error message which will allow us to identify the problem as soon as possible.

For additional information, please refer to the "PREMIO CLUB Terms and Conditions" (https://www.dolce-gusto.co.uk/conditions-premio/) or the "Rules and Restrictions" or the "Supplier Details" section in the descriptions of the Supplier Details.

Find the terms and conditions at the bottom of the website in "PREMIO CLUB Terms and Conditions" https://www.dolce-gusto.co.uk/conditions-premio/. Additional specific terms can be found under "Rules & Restrictions" and "Privacy Details".

For physical gifts, please refer to the return policy indicated in the descriptions of each gift in the PREMIO CLUB gift catalog. In the case of a defective gift, you have 14 days from receipt of it to return it.

If the gift is returned within the period stated in the return policy, intact and wrapped in its original packaging, the points will be refunded or the gift will be replaced at no additional cost. For shipping, the gift provider will send a prepaid return label.

In the event that there is no problem with the delivery of the gift, and you wish to return it for personal reasons, the return policy confirms that you will be responsible for the delivery costs. Returns are not accepted for digital gifts.

The request to cancel a gift or order can only be made when the order status is "pending" on the " My Order History " page. After this time, orders can no longer be cancelled. To request a cancellation of an order please contact our team here: https://www.dolce-gusto.co.uk/contact-us

The invoice will be sent to you with the gift by the supplier.

Please click here to access the full PREMIO CLUB Terms and Conditions: https://www.dolce-gusto.co.uk/conditions-premio/.

The prices and points of the gifts available in the PREMIO CLUB gift catalog may occasionally vary due to changes by the supplier.

For each order, you can use a different address. On the other hand, gifts from the same order will be associated with a single address.

As soon as you place your order, your points are automatically deducted from your account. You will receive an email confirmation immediately after ordering your gift. If you haven't received anything, we suggest you check your spam/junk folder. You can also contact our team here: https://www.dolce-gusto.co.uk/contact-us

Discount coupons and gift cards are issued electronically via email or to the member's PREMIO CLUB account. Physical gifts are delivered directly to the mailing address listed in the member's account.

No, the prices displayed in the PREMIO CLUB gift catalog include shipping costs and delivery costs.

You can use PREMIO CLUB on the www.dolce-gusto.co.uk website or via the "Nescafé Dolce Gusto" app available on Google Play (Android) and the App Store (iOS). The "Nescafé Dolce Gusto" app is free of charge.

If you are already a member of the NESCAFÉ® Dolce Gusto® community, log in by entering your email address and password on the home page of the NESCAFÉ® Dolce Gusto® website https://www.dolce-gusto.co.uk/customer/account/login/ then go to the PREMIO tab.

If you do not have an account, you can create one for free on the registration page of the NESCAFÉ® Dolce Gusto® website (https://www.dolce-gusto.co.uk/customer/account/create/).

The "Nescafé Dolce Gusto" App is available on both Google Play (for Android) and the App Store (for iOS). The App works on Android devices from version 6.0 and on iOS from version 13.0. To download the "Nescafé Dolce Gusto" Application.

Yes, you will be able to redeem PREMIO CLUB points obtained with the codes on boxes of NESCAFÉ® Dolce Gusto® and STARBUCKS® by NESCAFÉ® Dolce Gusto® capsules purchased in any country providing the capsules are sold within the UK. However, this code can only be used once and on a single PREMIO CLUB account.

All gifts are available in the PREMIO CLUB gift catalog https://premio.dolce-gusto.co.uk/ where you can redeem your PREMIO points for gifts.

If you are unable to scan the QR code of your box of NESCAFÉ® Dolce Gusto® Original or Starbucks® by NESCAFÉ® Dolce Gusto® capsules via the "Nescafé Dolce Gusto" app, we recommend to try another box of capsules. If it still doesn't work, then please try visiting the website and manually enter the 12 digit unique code.

Your code may not be accepted for 2 reasons: either it is incorrect (in this case, please try again or try with the code from another box), or it has already been used (each code can only be used once). When entering your code manually, pay attention to the numbers and letters that can be used to enter your code.

No, the codes inside the capsule boxes are unique and can only be used once.

The code is printed on the inside of all boxes of NESCAFÉ® Dolce Gusto® Original and Starbucks® by NESCAFÉ® Dolce Gusto® capsules on the top flap.

The PREMIO CLUB account is active as long as you are a member of the NESCAFÉ® Dolce Gusto® community. However, if you unsubscribe from the NESCAFÉ® Dolce Gusto® community, it will automatically terminate your PREMIO account.

All your PREMIO CLUB points expire after 6 months of inactivity: Inactivity means not earning points or not spending points in the PREMIO CLUB loyalty program. If you remain active in the program, your points are valid for 24 months from the day they are credited. We advise you to continue earning points to reamain active.

You can manually enter this code on the PREMIO CLUB Loyalty Program page or scan the QR code printed inside each box of NESCAFÉ® Dolce Gusto® or Starbucks® by NESCAFÉ® Dolce Gusto® capsules using the "NESCAFÉ® Dolce Gusto®" mobile app.