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PREMIO CLUB
How do I access PREMIO CLUB?
You can use PREMIO CLUB on the www.dolce-gusto.co.uk website or via the "Nescafé Dolce Gusto" app available on Google Play (Android) and the App Store (iOS). The "Nescafé Dolce Gusto" app is free of charge.
If you are already a member of the NESCAFÉ® Dolce Gusto® community, log in by entering your email address and password on the home page of the NESCAFÉ® Dolce Gusto® website https://www.dolce-gusto.co.uk/customer/account/login/ then go to the PREMIO tab.
If you do not have an account, you can create one for free on the registration page of the NESCAFÉ® Dolce Gusto® website (https://www.dolce-gusto.co.uk/customer/account/create/).
If you are already a member of the NESCAFÉ® Dolce Gusto® community, log in by entering your email address and password on the home page of the NESCAFÉ® Dolce Gusto® website https://www.dolce-gusto.co.uk/customer/account/login/ then go to the PREMIO tab.
If you do not have an account, you can create one for free on the registration page of the NESCAFÉ® Dolce Gusto® website (https://www.dolce-gusto.co.uk/customer/account/create/).
Am I entitled to multiple PREMIO CLUB accounts?
Only one account is accepted per member (same email address, last name/last name, etc.). In addition, it is not possible to combine PREMIO CLUB accounts in several countries.
It is important to note that the NESCAFÉ® Dolce Gusto® account gives access to the PREMIO loyalty program. There is no need to create a new account.
It is important to note that the NESCAFÉ® Dolce Gusto® account gives access to the PREMIO loyalty program. There is no need to create a new account.
Which boxes of capsules are accepted in the PREMIO CLUB loyalty program and where can I buy them?
All NESCAFÉ® Dolce Gusto® brand boxes, as well as the Starbucks® by NESCAFÉ® Dolce Gusto® range can be used as part of the PREMIO CLUB loyalty program. These boxes can be purchased online or at any other point of sale.
Is there a limit on the amount of boxes I can scan?
There is no cap on the number of points you can accumulate, but the following limits apply for each eligible pack size:
Up to 10 codes per day Up to 10 codes per week Up to 20 codes per month Up to 100 codes within a rolling 12-month period A 12-capsule box and 16-capsule box are considered standard pack sizes, while a 30-capsule box is considered a Magnum pack size. The scanning limits apply separately to each pack size.
Once you reach the limit for a particular pack size, you'll need to wait until the relevant period resets before scanning additional codes from that pack size.
Up to 10 codes per day Up to 10 codes per week Up to 20 codes per month Up to 100 codes within a rolling 12-month period A 12-capsule box and 16-capsule box are considered standard pack sizes, while a 30-capsule box is considered a Magnum pack size. The scanning limits apply separately to each pack size.
Once you reach the limit for a particular pack size, you'll need to wait until the relevant period resets before scanning additional codes from that pack size.
How do I use PREMIO CLUB Dolce Gusto points?
Redeem your points for gifts. Take advantage of a wide choice of gifts selected for you and available in the PREMIO CLUB gift catalog (https://premio.dolce-gusto.co.uk/)
How do I enter the codes on the capsule boxes to earn points?
You can manually enter this code on the PREMIO CLUB Loyalty Program page or scan the QR code printed inside each box of NESCAFÉ® Dolce Gusto® or Starbucks® by NESCAFÉ® Dolce Gusto® capsules using the "NESCAFÉ® Dolce Gusto®" mobile app.
How long are PREMIO CLUB points valid for?
All your PREMIO CLUB points expire after 6 months of inactivity: Inactivity means not earning points or not spending points in the PREMIO CLUB loyalty program. If you remain active in the program, your points are valid for 24 months from the day they are credited. We advise you to continue earning points to reamain active.
What is the lifespan of my PREMIO CLUB account?
The PREMIO CLUB account is active as long as you are a member of the NESCAFÉ® Dolce Gusto® community. However, if you unsubscribe from the NESCAFÉ® Dolce Gusto® community, it will automatically terminate your PREMIO account.
I can't see / I can't find a code in my capsule box.
The code is printed on the inside of all boxes of NESCAFÉ® Dolce Gusto® Original and Starbucks® by NESCAFÉ® Dolce Gusto® capsules on the top flap.
Can I use my code more than once?
No, the codes inside the capsule boxes are unique and can only be used once.
My PREMIO CLUB code is not accepted. Why?
Your code may not be accepted for 2 reasons: either it is incorrect (in this case, please try again or try with the code from another box), or it has already been used (each code can only be used once). When entering your code manually, pay attention to the numbers and letters that can be used to enter your code.
I try to scan the QR code of a box but it doesn't work, what should I do?
If you are unable to scan the QR code of your box of NESCAFÉ® Dolce Gusto® Original or Starbucks® by NESCAFÉ® Dolce Gusto® capsules via the "Nescafé Dolce Gusto" app, we recommend to try another box of capsules. If it still doesn't work, then please try visiting the website and manually enter the 12 digit unique code.
Where can I find all the gifts?
All gifts are available in the PREMIO CLUB gift catalog https://premio.dolce-gusto.co.uk/ where you can redeem your PREMIO points for gifts.
I bought capsules in another country. Can I use the code(s) to credit PREMIO CLUB points to my UK NESCAFÉ® Dolce Gusto® account?
Yes, you will be able to redeem PREMIO CLUB points obtained with the codes on boxes of NESCAFÉ® Dolce Gusto® and STARBUCKS® by NESCAFÉ® Dolce Gusto® capsules purchased in any country providing the capsules are sold within the UK. However, this code can only be used once and on a single PREMIO CLUB account.
What types of smartphones is the "Nescafé Dolce Gusto" App compatible with?
The "Nescafé Dolce Gusto" App is available on both Google Play (for Android) and the App Store (for iOS). The App works on Android devices from version 6.0 and on iOS from version 13.0. To download the "Nescafé Dolce Gusto" Application.
When will my gift be delivered and by which carrier?
The delivery times for all our gifts are indicated on the gift detail pages, we recommend reading through these before purchase. In addition, each gift supplier is free to choose the carrier of their choice. An email will be sent to you at the time your order to confirm delivery and shipping information.
Do I have to pay any shipping or other fees to receive my gift?
No, the prices displayed in the PREMIO CLUB gift catalog include shipping costs and delivery costs.
What are the different delivery methods possible?
Discount coupons and gift cards are issued electronically via email or to the member's PREMIO CLUB account. Physical gifts are delivered directly to the mailing address listed in the member's account.
What happens after the gift is ordered?
As soon as you place your order, your points are automatically deducted from your account. You will receive an email confirmation immediately after ordering your gift. If you haven't received anything, we suggest you check your spam/junk folder. You can also contact our team here: https://www.dolce-gusto.co.uk/contact-us
Can I receive a gift at a different address than the address mentioned on my PREMIO CLUB account?
For each order, you can use a different address. On the other hand, gifts from the same order will be associated with a single address.
Can the points or the price of the gifts vary?
The prices and points of the gifts available in the PREMIO CLUB gift catalog may occasionally vary due to changes by the supplier.
Where can I get the PREMIO CLUB Terms and Conditions?
Please click here to access the full PREMIO CLUB Terms and Conditions: https://www.dolce-gusto.co.uk/conditions-premio/.
Is it possible to request an invoice for the gift order?
The invoice will be sent to you with the gift by the supplier.
Can I cancel my gift order?
The request to cancel a gift or order can only be made when the order status is "pending" on the " My Order History " page. After this time, orders can no longer be cancelled. To request a cancellation of an order please contact our team here: https://www.dolce-gusto.co.uk/contact-us
Can I return my gift?
For physical gifts, please refer to the return policy indicated in the descriptions of each gift in the PREMIO CLUB gift catalog. In the case of a defective gift, you have 14 days from receipt of it to return it.
If the gift is returned within the period stated in the return policy, intact and wrapped in its original packaging, the points will be refunded or the gift will be replaced at no additional cost. For shipping, the gift provider will send a prepaid return label.
In the event that there is no problem with the delivery of the gift, and you wish to return it for personal reasons, the return policy confirms that you will be responsible for the delivery costs. Returns are not accepted for digital gifts.
If the gift is returned within the period stated in the return policy, intact and wrapped in its original packaging, the points will be refunded or the gift will be replaced at no additional cost. For shipping, the gift provider will send a prepaid return label.
In the event that there is no problem with the delivery of the gift, and you wish to return it for personal reasons, the return policy confirms that you will be responsible for the delivery costs. Returns are not accepted for digital gifts.
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