NESCAFÉ® Dolce Gusto® — PREMIO Club Loyalty Programme

General Terms and Conditions

 

Article 1. The PREMIO Club 

 

Nestlé UK Ltd registered in England and Wales with company number 51491 at Haxby Road, York England YO31 8TA ("Nestlé"), has set up a loyalty programme entitled "PREMIO Club", registration for which is free and without any obligation to purchase. The PREMIO Club is managed by Loylogic Inc (the “Management Company”). 

 

The PREMIO Club will be operated exclusively online at the following addresses: www.dolce-gusto.co.uk (hereinafter the "DOLCE GUSTO Website") and www.premio.dolce-gusto.co.uk (hereinafter the "PREMIO Club Website"). 

 

The principle of the PREMIO Club is as follows: any person who is a member of the PREMIO Club (hereinafter "Member" or “you”) may accumulate PREMIO points by purchasing boxes of NESCAFÉ® Dolce Gusto® pods. 

 

These PREMIO points may then be converted into rewards at the PREMIO Club Website. 

 

Article 2. Registration Requirements 

 

To be a member of the PREMIO Club, you must be resident in England, Scotland, Wales or Northern Ireland and aged 18 years or over and have an email address and hold an account on the www.dolce-gusto.co.uk. We may refuse an application for any reason.  

 

 

Article 3. Duration of the Programme 

 

The PREMIO Club has been open since 14.07.2026

 

Nestlé reserves the right to terminate the PREMIO Club loyalty programme at any time at its sole discretion, subject to a 3-month notice period, but will always endeavour to minimise the impact on Members to avoid any disappointment. 

 

Any decision to close the PREMIO Club will be communicated on the DOLCE GUSTO Website and PREMIO Club Website 3 months before the closing date. Members will therefore have a period of 3 months from the closure announcement to convert their PREMIO Club points into rewards. After this period, any remaining PREMIO Club points will be permanently lost. 

 

Nestlé reserves the right to partially or entirely modify the present programme in the event of force majeure or exceptional circumstances beyond its control. 

 

Article 4. Registration 

 

To participate in the PREMIO Club, Members must register on the www.dolce-gusto.co.uk and complete all mandatory fields. 

 

Only one PREMIO Club account per person will be accepted (same name, same postal address / email). Similarly, your account may only be linked to a single postal address at any time. We reserve the right to refuse, merge or close additional accounts (deleting the points associated with any such account) at any time.  

 

You must keep us informed of any changes to your personal or membership details. We will not be responsible for any loss of points, rewards or benefits resulting from details being out of date or inaccurate. We may request proof of a new residential address in order to process an account change.  

 

 

Article 5. Crediting Points to the PREMIO Club Account 

 

 

Article 5.1 Calculation of PREMIO Club Points 

 

PREMIO Club points are awarded following purchases of NESCAFÉ® Dolce Gusto® Original, and STARBUCKS® by NESCAFÉ® Dolce Gusto® sold in England, Scotland, Wales or Northern Ireland purchased in-store or online. 

 

In order for these points to be credited to your PREMIO Club account, you must either manually enter the code on the PREMIO Club website or scan the QR code found inside the box using the NESCAFÉ® Dolce Gusto® app. 

 

Points Value Grid: 

- 100 points awarded for the purchase of a box of NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® Dolce Gusto® in 12 or 16 pod format. 

- 200 points awarded for the purchase of a box of NESCAFÉ® Dolce Gusto® in 30 pod format.

 

There is no cap on the number of points you can accumulate, but the following limits apply: 

- Maximum 30 codes in the last 24 hours (15 codes from a box of 12 or 16 pods + 15 codes from a box of 30 pods) 

- Maximum 60 codes in the last 7 days (30 codes from a box of 12 or 16 pods + 30 codes from a box of 30 pods) 

- Maximum 100 codes in the last 30 days (50 codes from a box of 12 or 16 pods + 50 codes from a box of 30 pods) 

- Maximum 500 codes in the last 365 days (250 codes from a box of 12 or 16 pods + 250 codes from a box of 30 pods)

 

Each code may only be scanned or entered once. Any attempt at fraud will result in the closure of the account in question.  

After the expiry period, PREMIO Club points will be deleted without any compensation being claimable. 

 

 

Article 6. Converting PREMIO Club Points into Reward

 

 

Article 6.1 Rewards 

 

The total PREMIO Club points accumulated on the DOLCE GUSTO Website entitle the Member to obtain rewards, the nature and point value of which are detailed on the PREMIO Club Website. The Member may access the complete list of rewards by clicking on the "Choose your gifts" tab on the DOLCE GUSTO Website. 

 

The rewards consist of products sold and distributed by independent merchants who make rewards available to the Member directly via the Gift Catalogue on the PREMIO Club Website (hereinafter the "Gift Catalogue"). 

 

Each time a Member wishes to use your points by choosing a reward via the Gift Catalogue, you place an order directly with the merchant of the product corresponding to the reward you have chosen (hereinafter the "Merchant"). 

 

Nestlé and the Management Company only provide technical access and a platform enabling the Member to access the Gift Catalogue so that they may use their PREMIO Club points and exchange them for rewards directly with the Merchant. 

 

With each order placed with a Merchant, the Member will have the option of converting their PREMIO points. The Member must ensure they have a sufficient number of points at the time of ordering, corresponding to 100% of the price shown on the product page.  

 

By placing an order with a Merchant via the Gift Catalogue, the Member enters directly into a contract with them. This contract will be governed by the Merchant's own terms and conditions, which the Member is responsible for reading before the final validation of their order and which will be available under the "Merchant Details" tab. 

 

The list of rewards is subject to change and will be regularly updated by Nestlé. The applicable list is the one online on the PREMIO Club Website at the time the Member converts their PREMIO Club points. 

 

PREMIO Club points have no monetary value or cash equivalent. Members will therefore not be able to claim the cash equivalent of the chosen reward, request its exchange for other goods or services, or request the conversion of their remaining points into money. 

 

Furthermore, the number of points required to order a reward is determined by Nestlé, which reserves the right to modify the number of points required to acquire a reward at its sole discretion. 

 

 

Article 6.2 Bonus points

 

Members will receive a one-off bonus of 100 PREMIO points upon successfully completing their first eligible scan. These bonus points will be credited to the Member's PREMIO account balance and may be redeemed in the same manner, and subject to the same terms and conditions, as standard PREMIO points. The bonus will only be awarded once per Member account.

 

 

Article 6.3 Retailers’ Discount

 

Members may choose to redeem their PREMIO points for discount rewards with participating retailers. Upon redemption, Members will receive a PDF containing a unique discount code for use on the retailer's website. Use of the discount code is subject to the retailer's own terms and conditions, redemption procedures, and eligibility requirements. Participating retailers and available offers may be changed, substituted, or withdrawn at any time without notice.

 

 

Article 6.4 Raffles and Prize Draws 

 

From time to time, raffles, prize draws, competitions or additional promotions may be offered. Members may choose to use PREMIO points to enter these promotions. Each such promotion will be subject to its own terms and conditions which will be made available at the time. 

 

 

Article 6.5 Choosing a Reward

 

To choose a reward, the member must: 

 

• Go to the DOLCE GUSTO Website
• Log in to their NESCAFÉ® Dolce Gusto® account by following the procedure described in Article 4. 
• Select, based on the number of points accumulated, the desired reward(s). 
• Click on "Add to basket" and proceed with the order. 

 

If the Member has not entered their postal address during registration, they are redirected to the registration form to complete the fields necessary for the delivery of the selected reward(s). They must then click on "Confirm my information". 

 

When the Member selects their reward(s), the loyalty account will automatically be debited of the points corresponding to the chosen reward(s). 

 

 

Article 7. Receipt of Rewards 

 

Rewards are deliverable to England, Scotland, Wales or Northern Ireland only. 

 

Members will receive their reward at the address they provided when ordering their gift on the DOLCE GUSTO Website, in accordance with the Merchant's delivery conditions set out on the PREMIO Club Website. 

 

The Merchant ensures proper delivery of rewards to the address provided by the Member. In the event of apparent damage, the Member must raise reservations with the carrier within three days of receiving the reward. 

 

 

Article 8. Acceptance of the General Terms and Conditions of the PREMIO Club 

 

Participation in the PREMIO Club constitutes full and unreserved acceptance of these general terms and conditions. 

 

Nestlé accepts no liability in the event of improper use of the PREMIO Club account or the PREMIO Club points acquired. 

 

Any fraud, attempted fraud, or failure to comply with these general terms and conditions will result in the immediate and automatic exclusion of the person responsible, and Nestlé reserves the right, where applicable, to bring legal proceedings against them. Nestlé reserves the right to verify that the same code is not scanned or entered more than once. 

 

Nestlé also reserves the right to deduct points from the Member's PREMIO Club balance, or to suspend or close the account in the event of repeated fraud. 

 

The use of robots or any other similar processes is prohibited; violation of this rule will result in the exclusion of the person responsible for the entire duration of the loyalty programme. 

 

 

Article 9. Limitation of Liability 

 

For each order placed with a Merchant via the Gift Catalogue of the PREMIO Club loyalty programme, a contract is formed solely and directly between the Member and the Merchant, whose identity is indicated in the "Merchant Details" tab on the product page, and not with Nestlé or the Management Company. 

 

Neither Nestlé nor the Management Company are parties to the contract that the Member concludes with the Merchant and consequently they assume no liability arising from or in connection with that contract. The subsequent contractual performance is the sole responsibility of these Merchants, in their capacity as sellers. 

 

The Merchants shall be responsible for any order placed by the Member via the Gift Catalogue in connection with the product chosen by the Member, as well as for any claim or any other issue arising from or related to the contract existing between the Member and the Merchant. 

 

As such, neither Nestlé nor the Management Company are liable for the acts, errors, omissions, representations, warranties, or negligence of the Merchants. Nestlé and the Management Company will not be liable to the Member with respect to the terms and conditions imposed by the Merchant on the products. 

 

The provisions cited above do not affect the Member’s statutory rights. 

 

 

Article 10. Modification of the General Terms and Conditions of the PREMIO Club

 

Any modification to these general terms and conditions of the PREMIO Club will be the subject of an update on the DOLCE GUSTO Website and the PREMIO Club Website.

 

The applicable version of these general terms and conditions will be the one available online at the time the person registered to the PREMIO Club logs in. 

 

Registered persons are therefore invited to consult the general terms and conditions of the PREMIO Club regularly.  

 

 

Article 11. Disputes and Claims 

 

For any questions or claims relating to orders placed with a Merchant via the Gift Catalogue, or in the event of a dispute or claim relating to the interpretation of these general terms and conditions, for any reason whatsoever, requests must be submitted either: 

 

- By telephone, by contacting our Consumer Services on 0800 707 6066 Monday to Friday from 9:00 am to 5:00 pm 

- Via our online form at the following address: dolce-gusto@uk.nestle.com 

- By post to the address: NESTLÉ DOLCE GUSTO PREMIO Club, Nestlé UK Ltd, PO Box 207, York YO91 1XY. 

 

Article 12. Liability relating to the Use of the Internet 

 

It is expressly stated that the Internet is not a secure network. Nestlé cannot therefore be held liable for contamination by potential viruses or for the intrusion of a third party into the Members' terminal system. 

 

Nestlé will do everything in its power to enable access to the PREMIO Club. However, it cannot be held liable in the event of an Internet network malfunction beyond its control. 

 

Article 13. Protection of Personal Data 

 

Any personal information or material provided in connection with your membership of the loyalty programme is subject to our privacy policy located at: www.dolce-gusto.co.uk/privacy-notice 

 

 

Article 14. Applicable Law 

 

This loyalty programme and these general terms and conditions are subject to English law.