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NESCAFÉ® Dolce Gusto® regret to inform you the webshop will close.
After many years of offering online sales, the transactional Webshop will close on Monday 01.06.2026.
Our website will continue to exist and will remain the go‑to destination for information about the NESCAFÉ® Dolce Gusto® brand and our products, including machines and pods.
We’d like to thank you for choosing NESCAFÉ® Dolce Gusto® over the years. Your continued custom and enthusiasm for our coffee and machines has meant a great deal to us.
While it will no longer be possible to place orders directly on our website, you’ll still be able to purchase your favourite NESCAFÉ® Dolce Gusto® pods and machines through our authorised retail partners, both online and in-store.
Our website will continue to support you with product information, inspiration and guidance to help you enjoy the NESCAFÉ® Dolce Gusto® range at home.
If you have any questions about your account, recent orders, or where to buy our products in future, our Customer Care team is available to help.
Thank you again for being part of the NESCAFÉ® Dolce Gusto® community.
Our NESCAFÉ® Dolce Gusto® Webshop is Closing
Frequently Asked Questions
Is the NESCAFÉ® Dolce Gusto® website closing?
No. The website will remain live and will continue to be the main destination for information about the NESCAFÉ® Dolce Gusto® brand and our products. Only the ability to purchase products directly through the website is ending.
What exactly is changing?
From the closure date, the transactional Webshop will close and customers will no longer be able to place orders directly on the website. The website will remain live for product and brand information.
When will the Webshop close?
The transactional NESCAFÉ® Dolce Gusto® Webshop will close on Monday 01.06.2026. Final orders must be made by 12pm.
Why is the Webshop closing?
This decision allows us to focus on supporting customers through our authorised retail partners while continuing to provide product and brand information via our website.
Where can I buy NESCAFÉ® Dolce Gusto® pods and machines after the Webshop closes?
NESCAFÉ® Dolce Gusto® pods and machines will continue to be available through our authorised retail partners, both online and in-store.
Can I still find product information on the website?
Yes. The website will continue to be the main destination for product information, guidance, usage tips and inspiration.
What happens to my existing order?
Any orders placed before the Webshop closure will be processed as normal. For questions, customers can contact Customer Care.
What happens to my account or personal data?
If you have queries regarding your account or personal data, Customer Care can provide further support and information.
Can I still contact Customer Care after the Webshop closes?
Yes. Customer Care will remain available to support customers with queries related to orders, products and general enquiries.
Is NESCAFÉ® Dolce Gusto® leaving the UK?
No. NESCAFÉ® Dolce Gusto® remains available in the UK through authorised retail partners and online brand channels.
Where can I find the latest updates?
The NESCAFÉ® Dolce Gusto® website will remain the primary place for updates, product information and brand news.
I have a promotional code, when do I need to use this by?
All promotional codes must be used by the closure date of 01.06.2026