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Frequently asked Questions


Getting Started

I cannot click on the link in the email you have sent me.

If the link doesn't work, please copy and paste the link directly into the address bar of your browser. 

If the link still doesn’t work, please be aware that different email providers put expirations on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.

Is your website secure?

The NESCAFÉ® DOLCE GUSTO® website is fully secure and adheres to best practice e-commerce security measures.

Can I order by post or over the phone?

No, you can only order online.

I live in the Channel Islands/Isle of Man, can I place an order?

Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.


How do I change my delivery address or order after I’ve made it?

We are sorry but we are unable to make any changes to an order once it has been submitted. 

You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their original packaging, to: 

Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY


We will then arrange for the cost of these products to be refunded to you. Please also include your full postal address in your return.

What are the benefits of registering with NESCAFÉ® DOLCE GUSTO® online?

When you register your machine with NESCAFÉ® Dolce Gusto® you can look forward to lots of great things:


- Webshop exclusives and the full range of NESCAFÉ® Dolce Gusto® drinks varieties

- Unique accessories not available in stores

- Opportunities to enjoy free coffee samples on us

- Exclusive competitions and promotions

- The latest news and product launches

- Tips for getting the most out of your machine

- Help through your warranty, if anything goes wrong

I cannot find an item in the shop. Does this mean it is not available?

If you cannot find a particular item in the shop, it may mean it is out of stock or no longer available. We can send you an email to let you know when the item is back in stock. Simply click on 'inform me' when you hover over the product to request this service. 

How do I cancel an order?

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?


Simply unsubscribe here or by clicking the link at the bottom of any of our emails. Alternatively, you can contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by choosing to unsubscribe, you will no longer hear from any of the Nestlé UK brands. 

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to hear about the latest news and product launches

- Receive tips for getting the most out of your machine

- Have a chance to enjoy free coffee samples on us

- Enjoy exclusive competitions and promotions

- Receive help through your warranty, if anything goes wrong


Please bear with us. Due to our processes, you may still receive some communications for up to one month.

Can I buy NESCAFÉ® Dolce Gusto® in any other countries?

Yes. Simply hover over the flag at the top right side of this page and click on the flags to go to your selected country.

I have forgotten my log in details.

Please remember that your password is case-sensitive. 

To reset your password:

  • Click on the 'Purple Man' at the top of your screen
  • Click on 'Forgot Your Password?'
  • Enter your email address

An email will be sent to you with a new password. Once you have logged in again, you can change this to something more memorable. If the email does not come through within 30 mins please check your junk mail. 

How do I place an order?

- Login using your email address and password

- Click on the menu in the top right corner of the screen and select the category of products you would like to buy 

- Select the quantity of the item you want then click on the 'Add to Basket' button 

- When you have finished shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to review your order and check you have the correct number of items you require

- You can change the amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to checkout’ once you’re happy with your order and follow the instructions

 

Please note that as Bonus Points have now ended you can no longer use these in payment. See ‘Bonus Points Closure’ section below for more information.

I want to change my account details

To change your details you first need to log in to your account. You can do this by clicking on the ‘Purple Man’ at the top of the screen. Enter your email address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

 

Once logged in, click on the ‘Purple Man’ again and then on ‘My Account’.  From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 


I am new to NESCAFÉ® Dolce Gusto®, how do I register?

Register here or click on the ‘Purple Man’ at the top f the screen and click on 'Join Now' and follow the instructions. If you opt in to our newsletter programme, you will receive an email from us asking you to to click on the link to confirm your email address. 

I have not received the confirmation email to complete my registration.

Please check your junk mail folder. If you can’t find the email, Please wait for 1 hour and if this has still not arrived please contact us here or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

I am already registered with NESCAFÉ® Dolce Gusto®, how do I access my account?

Click on the ‘Purple Man’ at the top of the screen. Enter your email address and password into the form provided and click the ‘Login’ button

How do I check my account information?

To check your details you first need to log in to your account. You can do this by clicking on the ‘Purple Man’ at the top of the screen. Enter your email address and password into the form provided and click 'Log in'.

 

Once logged in, click on the ‘Purple Man’ again and then on ‘My Account’.  From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 

About the machine

Can I order spare parts for my machine from you?

If you need to replacement parts for your machine, please call our NESCAFÉ® Dolce Gusto® helpline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.  

I’ve just opened my new machine and think that one of the parts is missing

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement. 

If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How to descale my machine & how often?

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks. 

Descaling every 3-4 months gets rid of the build up of limescale, keeping water flow fast and pump pressure high. 
Click here to see how to descale and get some great tips on taking care of your machine.

My machine has stopped working

Click here for simple troubleshooting videos to show you how to descale and unblock your machine.

 

If you’ve tried descaling and unblocking and are still having problems, please call the NESCAFÉ® Dolce Gusto® hotline free  on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How does the machine work?

The NESCAFÉ® Dolce Guato® machine pumps water into its capsules at up to maximum 15 bar pump pressure. The high pressure, and the capsule design, deliver an even distribution of pressure to extract the coffee’s full flavour.

The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).

Find out more here

Can I recycle my machine?

Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK, Irish and European legislation (The Waste Electrical and Electronic Equipment – or WEEE – Directive). 
 
For UK customers you can locate your closest participating collection site at www.recycle-more.co.uk (please remember to have your postcode to hand). 
 
For ROI customers you can locate your closest participating collection site at https://www.weeeireland.ie/household-recycling/

About the capsules

Are the capsules recyclable?

NESCAFÉ Dolce Gusto capsules are made of mixed plastics and a small amount of aluminium. You can recycle your pods as part of our CollectPlus recycling trial, just follow the instructions here: dolce-gusto.co.uk/recycleAt Nestlé UK&I, 90% of the packaging used for our products is recyclable. 

How much coffee will I need for one cup?

All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.  


If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your machine’s volume selector. This gives you the right serve every time.


Find out more about making a NESCAFÉ® Dolce Gusto® beverage here

How do I know which capsule to use for which drink?

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety:


 -Milk capsules have a white base 

- Coffee capsules have a black or dark brown. 

- Chocolate capsules have a light brown base

- Cold drinks have a silver base. 


Click here to see an online demonstrations of how to make different drinks.

Where can I buy capsules?

You can buy over 30 capsule varieties directly from our online shop. To start shopping click here. You can also buy our capsules from all major supermarkets such as Tesco, Sainsbury’s, Asda, Waitrose, Morrisons and Co-op.

Will you produce any other kinds of capsules in the future?

 

We are always looking to add new drink varieties to the range and we launch on average one to two new products a year.

If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future.  Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on 'My Account' and then 'My Newsletter' when you are signed in. 

My box of capsules does not contain any milk

For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates and milky teas, you will need to use two capsules – one of which contains the milk. Many of our varieties do not come with milk, such as our Espressos, Lungos, our Grande range and non-milky teas.


The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is – whether milk, coffee, chocolate or a cold variety.


- Milk capsules have a white base 

- Coffee capsules have a black or dark brown. 

- Chocolate capsules have a light brown base

- Cold drinks have a silver base. 


Click here to see an online demonstrations of how to make different drinks.


If you check your box and you feel that you were not given the correct amount of milk capsules, please call the NESCAFÉ® Dolce Gusto® hotline free
on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

My order

What payment options can I use to pay for my order?

 You can pay using a Mastercard or Visa credit or debit card. We apologise but we do not accept Maestro, American Express or Diners Club.

Can I order by post or over the phone?

No, you can only order online.

I live in the Channel Islands/Isle of Man, can I place an order?

Yes, we now deliver to the Channel Islands/Isle of Man. Deliveries will take up to approximately 8 working days to the Channel Islands and Isle of Man.


Do you deliver to BFPO numbers?

We’re not able to at the moment, but we’ll be sure to update this section if that changes.

How do I change my delivery address or order after I’ve made it?

We are sorry but we are unable to make any changes to an order once it has been submitted. 

You can return any unwanted items by using the returns form that comes with your delivery. Simply send them, in their original packaging, to: 

Consumer Returns Department, Nestle House (2nd Floor), Haxby Road, York YO91 1XY


We will then arrange for the cost of these products to be refunded to you. Please also include your full postal address in your return.

Which courier will be delivering my order? Can I track my order?

Yodel is responsible for the delivery of your order in the UK and UPS is responsible for the delivery in ROI. 

You can track the progress of your package by following the link on your delivery confirmation email and entering the tracking number in this mail. If you’re not aware of your tracking number, please call the NESCAFÉ® Dolce Gusto® hotline free on 
0800 707 6066 in the UK or 00800 6378 5385 in ROI.


If you are out, Yodel and UPS will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or online with the courier.

I am not satisfied with my order

If you do not want any of the items in your order, please return them to us, undamaged and unused, in their original packaging, to:

Consumer Returns Department, Nestlé House (2nd Floor), Haxby Road, York, YO31 8SB.

 

Please also complete the Returns Form and include it with your return. Once received, we will arrange for the cost of these products to be refunded to you, excluding the return postage costs.

 

If the products were found to be damaged on receipt please call us on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

I’ve just opened my new machine and think that one of the parts is missing

Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement. 

If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

What cards can I use to pay for my order?

We currently accept Visa and MasterCard credit and debit cards. 

We are sorry that we cannot accept any other payment method at present, but we are always reviewing the viability of other payment methods.

How do I cancel an order?

You may cancel your order at any time from the date of the order up until 14 working days from receipt of the item/s by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

If you cancel your order before you have received it, you are entitled to refuse delivery of the order and we will send a cheque or refund to your account with a full refund within 30 days.

If you cancel your order after you have received it, we will send a cheque or refund to your account with a full refund including delivery costs within 30 days. You must return the order to us in an undamaged and unused condition at your expense as soon as practicable. This provision does not affect your statutory rights.

Can I shop online if I don’t have a machine or haven’t registered my machine?

Yes, of course, but you’ll need to register your basic information by clicking here first. 

Where is my order/when will it arrive?

If you have ordered through the UK website, the following delivery options are available:   

 

Standard Delivery:

- Orders will be delivered in 3-5 working days from day order placed

- For orders to the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight, deliveries will take up to approximately 8 working days

- Orders placed at the weekend or after 6pm will be processed on the next working day

- Orders over the seasonal period may take longer

 

Next Day Delivery:

Orders placed Sunday to Friday before 6pm will be delivered the next day

- Order placed between Friday 6pm and Sunday 6pm will normally be delivered on the Monday

- Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight


If you are out, our delivery company will leave you a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or online.

 

If you have ordered through the ROI website, the following delivery options are available:

 

Standard Delivery:

- Where an order is accepted, we will use reasonable endeavours to ensure that items are delivered within 5 working days of placing the order subject to availability of stock

- Orders over the seasonal period may take longer

- Unfortunately we cannot offer next day deliver in ROI at this point in time


If your order does not arrive within the above times specified please contact us here or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Can I buy NESCAFÉ® Dolce Gusto® in any other countries?

Yes. Simply hover over the flag at the top right side of this page and click on the flags to go to your selected country.

I am having trouble using the contact form/phone number on the contact page, can I send an email?

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How do I write a review?

If you would like to write a review of a product, you can do so easily by going to the product page and clicking on the 'Reviews and Ratings' tab. Once submitted, your review will be uploaded within 10 days.


Before you submit a review please ensure you adhere to these House Rules:

1. Focus on your own experience with our products: this forum is designed to capture your experience with NESCAFE Dolce Gusto products.

2. Be mindful of people’s privacy: don’t share private information about other people.

 3. Keep it clean: no indecent, misleading, or unlawful posts.

4. No personal attacks, please: avoid any aggressive, defamatory or threatening posts. Mind your wording and tone. Avoid posting any information inciting racial, ethnical, religious, gender or political opposition.

5. Stay on topic: no spam, good luck/chain posts, commercial/advertising/promotional posts, or repetitive postings.

 6. Be truthful: do not submit any content that you know is false, inaccurate or misleading.



Please note that the content posted on this site does not necessarily reflect our views or opinions. We are not responsible for anything contained in links on this site to third party content or websites. We may refuse to publish or remove posts which are not compliant with these House Rules. We retain the right to amend the present House of Rules at any time.

How do I place an order?

- Login using your email address and password

- Click on the menu in the top right corner of the screen and select the category of products you would like to buy 

- Select the quantity of the item you want then click on the 'Add to Basket' button 

- When you have finished shopping, click on the basket icon at the top right corner of your screen

- You’ll be able to review your order and check you have the correct number of items you require

- You can change the amount of items you require and click on ‘Update Basket’ to update your basket

- Click on ‘Proceed to checkout’ once you’re happy with your order and follow the instructions

 

Please note that as Bonus Points have now ended you can no longer use these in payment. See ‘Bonus Points Closure’ section below for more information.

I want to change my account details

To change your details you first need to log in to your account. You can do this by clicking on the ‘Purple Man’ at the top of the screen. Enter your email address and password into the form provided and click 'Log in'. You will then be shown all of the details we have for your account.

 

Once logged in, click on the ‘Purple Man’ again and then on ‘My Account’.  From here you can update your shipping and billing address information, look at your order history, review your wishlist, reviews and webshop credit information and tell us more about you and the machine you own. 


Troubleshooting

I cannot click on the link in the email you have sent me.

If the link doesn't work, please copy and paste the link directly into the address bar of your browser. 

If the link still doesn’t work, please be aware that different email providers put expirations on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.

I am having problems viewing the website

In order to use this site, you must have cookies enabled on your computer.

Go to ‘Tools’ on your Internet browser

- Select ‘Internet Options’

- Adjust your security or privacy settings to allow all cookies


This website will not work properly unless you do this. For Apple Macs, please consult your relevant technical help team. 

From time to time, the website undergoes maintenance, which affects performance. If you’re having continual problems, 
please contact us here or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How do I unsubscribe from hearing from NESCAFE® Dolce Gusto®?


Simply unsubscribe here or by clicking the link at the bottom of any of our emails. Alternatively, you can contact the Nestlé Consumer Services Department by emailing consumer.services@uk.nestle.com or by calling 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Please note that by choosing to unsubscribe, you will no longer hear from any of the Nestlé UK brands. 

We hope you stay with us. By remaining a member, you’ll continue to:

- Be the first to hear about the latest news and product launches

- Receive tips for getting the most out of your machine

- Have a chance to enjoy free coffee samples on us

- Enjoy exclusive competitions and promotions

- Receive help through your warranty, if anything goes wrong


Please bear with us. Due to our processes, you may still receive some communications for up to one month.

My machine has stopped working

Click here for simple troubleshooting videos to show you how to descale and unblock your machine.

 

If you’ve tried descaling and unblocking and are still having problems, please call the NESCAFÉ® Dolce Gusto® hotline free  on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

I am having trouble using the contact form/phone number on the contact page, can I send an email?

Using the contact us form helps us get to the cause of your problem more quickly. However if you would prefer to email us please do so at dolce-gusto@uk.nestle.com or phone our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

How do I login?

To login, click on the ‘Purple Man’ at the top of the screen. Enter email address and password and click ‘login’.


Win 10 boxes of coffee / win a £45 online voucher - all packs of pods

How many times can I enter the ‘Win 10 boxes of coffee’ promotion? (WIN WITH NESCAFÉ® DOLCE GUSTO®)

We did not set a limit on how many times you can enter, each box has a unique code that can be entered once.

Can I use the £45 towards accessories or a new machine?

Yes you can. Make sure to use the full £45 from your code in the order, we cannot refund the difference.

Can I use the £45 with other existing offers?

Yes you can. Make sure to use the full £45 from your code in the order, we cannot refund the difference.

I am in Northern Ireland, how can I enter my code for ‘Win 10 boxes of coffee’?

You can enter at www.dolce-gusto.co.uk or, to enter without purchase in Northern Ireland only, participants may enter by post. Please see our full terms and conditions for the address and full details.

My code is not being accepted, what do I need to do?

Each 12-digit code can only be entered once in to the draw. If you need support please contact our consumer engagement services team.

Recycling

How do I get a bag?

2 bags will be automatically added to your webshop order, when you order any pods. The bag can fit up to 50 pods. If you would like more bags, please contact us directly on 0800 707 6066, or dolce-gusto@uk.nestle.com.

I don't have a printer. How do I get my label?

No problem! You can download a mobile barcode here. Simply go to your nearest CollectPlus store with your mobile barcode, and your label will be printed for you. 

How do I send my pods back for recycling?

We will collect pods sold through our webshop platform only. Just fill up the pink recycling bag delivered with your order with your used pods, then follow the instructions here to return your bag.

I need another recycling bag, can you send one to me?

Please contact us on 0800 707 6066, or dolce-gusto@uk.nestle.com to arrange delivery of another bag.

How many pods fit in a bag (how many boxes does that equate to)?

 Up to 50 pods which equates to 3-4 standard 16 pod boxes.

How do I fill the bag?

Please fill the pink bag with your used Nescafé Dolce Gusto pods. Drain the pods before putting them in the bag. Fill the bag up to the dotted line, to avoid the bag overflowing or breaking. 

Where do I find my order number?

Your order number will be sent to you via email. You can also find it on the Delivery Note that comes with your order. Please contact us on 0800 707 6066, or dolce-gusto@uk.nestle.com if you need help locating it. 

I don't have a CollectPlus point near me, can I send them to you?

We’re sorry to hear that. There are 7400 collect+ points nearby . Please go to www.collectplus.co.uk/nescafedolcegusto to find your nearest drop-off point. Unfortunately we can only pick them up via CollectPlus points at this time. 

How are the pods recycled - full recycling process?

The pods we collect contain both coffee grounds and plastics. These are separated and given another life with plastics becoming items such as park benches and planters, and coffee is re-purposed to produce fertiliser and biogas. Biogas is combusted to generate electricity and heat. We keep developing new uses with our partners so watch this space.

What is the composition of the pods?

 The coffee pods are made of plastic, with a small amount of aluminium.

Can they go in kerbside recycling?

The filled bags cannot go in your kerbside recycling currently.

What happens to all the other pods not in the recycling trial?

Pods that don’t get recycled through the webshop recycling service will be processed at your usual disposal. However, our long term plan is to make sure 100% of our pods are recyclable by 2025.

What is your aim for % recycled per % sold?

We hope to get a high uptake amongst webshop users and, together with other recycling services, aim to meet our Nestlé commitment of zero waste to landfill and that all of our packaging is recyclable or reusable by 2025.

Is there a reward/gift for taking part?

At this stage we are not offering a reward for taking part but for all users who register with Nescafé Dolce Gusto newsletter there is the chance to take part in regular updates, samples and competitions.

Do you make any money out of recycling?

We do not make any money out of the recycling and will be offering the service free of charge.

Why is recycling only available to webshop consumers?

We are running a number of trials for recycling including a recent trial in Bracknell forest. The webshop service is our latest addition and we will continue to roll out other services over the coming years.

Why are you still using plastic when other biodegradable material are available?

Our current materials allow our pods to protect the fresh taste of our high quality coffee, by preserving all the complex aromas and flavours, so you can enjoy your perfect NDG cup.

Are the bags recyclable?

All plastic bags returned with your used capsules will be fully recovered.

Flash Sale

My favourite pods are out of stock!

We’re sorry that your preferred Nescafé Dolce Gusto pods are currently out of stock. We’re working hard to make these pods available. Please note this promotion is subject to availability, while stocks last.

I have put 8 boxes of pods in my basket but the machine is not showing?

Please ensure that your basket is empty before making use of this offer. Ensure your basket contains exactly 8 standard boxes of capsules before proceeding to the checkout, 12 & 16 capsule packs inclusive. Magnum and Bundle packs are excluded from this offer. This offer is limited to a maximum of two Flash Sale bundles per person/household. Please ensure only one device is used throughout the order process.

I have received my order containing 8 boxes of pods but the machine is missing. It shows on my invoice.

To receive the free machine your order must contain only the selected pods included in the Flash Sale. Please contact us directly at https://www.dolce-gusto.co.uk/contact-us.html/

My favourite pods are not part of this promotion

Our Flash Sale is available with all standard packs of pod variants excluding Magnum and Bundle packs.

Can I get a different colour/model of machine with this promotion instead of Mini Me offered?

Our Flash Sale is only available with the Nescafé Dolce Gusto Mini Me Automatic in Black & Arctic Grey.

Ratings & Reviews Bluetooth Competition

Where do I leave my review?

To leave your review, please go to https://www.dolce-gusto.co.uk/, select the product you want to review, and click "Write a review". Before being able to leave the review, you will then need to log into your account or create a new account, if you don't already have one.

Does it have to be a positive review?

We want your honest opinion, so will be including positive and less positive reviews as entries into the competition.

Can the review be on any product?

Reviews on any of our our coffee or machine products  will count as entries into the competition.

What products are included?

Espresso Intenso, Espresso, Espresso Decaf, Ristretto Barista, Ristretto, Lungo, Lungo Decaf, Lungo Intenso, Espresso Caramel, Cappuccino, Skinny Cappuccino, Cappuccino Ice, Latte Macchiato, Skinny Latte Macchiato, Latte Macchiato Unsweetened, Caramel Latte Macchiato, Vanilla Latte  Macchiato, Chococino, Chai Tea Latte, Marrakesh Style Tea, Chococino Caramel, Grande, Grande Mild, Americano, Café au lait, Espresso Macchiato (Cortado), Espresso Macchiato Decaf, Mocha, Piccolo Manual Black by Krups®, Mini Me Automatic Matt Black by Krups®, Mini Me Automatic Grey & White by Krups®, Americano Intenso, Lungo Magnum Pack, Oblo Red by Krups®, Oblo White by Krups®, Oblo Black by Krups®, Jovia White by De’Longhi®, Jovia Black by De’Longhi®, Jovia Red by De’Longhi®, Ristretto Ardenza, Grande Magnum Pack, Café au Lait Magnum Pack, Citrus Honey Black Tea, Americano Smooth Morning, Eclipse Automatic Silver by De'Longhi®, Café au lait decaffeinated, Americano Bold Morning, Mini Me Automatic Black & Red by Krups®, Magnum Cappuccino, Café au lait Intenso, Lumio Automatic Black Coffee Machine by Krups®, Lumio Automatic White Coffee Machine by Krups®, Lumio Automatic Red Coffee Machine by Krups®, Colors Automatic Coffee Machine by De’Longhi®, Flat White, Peru Cajamarca Espresso, Honduras Corquin Espresso, Colombia Sierra Nevada Lungo, Milk Tea, Mexico Chiapas Americano, STARBUCKS® Espresso Blonde Roas, STARBUCKS® Espresso Dark Roast, STARBUCKS® Cappuccino, STARBUCKS® Caramel Macchiato, STARBUCKS® Americano House Blend Medium Roast, STARBUCKS® Colombia Medium Roast Espresso, STARBUCKS® Latte Macchiato, STARBUCKS® Americano Veranda Blend, Americano Magnum Pack, Nesquik®

Can I enter more than once?

Entries are limited to one per product, as genuine reviews on the range of products are encouraged.

When will I hear if I am a winner?

If you're a winner, you will be contacted within 7 days of the promotion closing date (13.09.19).

When does the promotion close?

This promotion closes at 23.59 on 13.09.19.

Win Breakfast Promotion

Which code from the box do I enter?

You'll find the unique 12-digit code printed inside the box, on the 'flap' that you open. Please enter the code without spaces on the Nescafé Dolce Gusto website: www.dolce-gusto.co.uk/win

What products are eligible for this promotion?

Unique codes from the following products are eligible for this promotion: Americano (12 pods, 16 pods, 30 pods), Americano Intenso (16 pods), Americano Smooth Morning (16 pods), Americano Bold Morning (16 pods), Café au Lait (16 pods, 30 pods).

Can I enter the promotion with any other variant of pods within the range?

If you've got another pod flavour, you could still win 10 boxes of coffee every month. Just enter the code from inside any Nescafé Dolce Gusto pack for a chance to win!

How many times can I enter?

Entrants may enter the promotion as many times as they wish, provided they use a new, unique code from an eligible NESCAFÉ Dolce Gusto pack for each further entry into the prize draw(s).

I have entered my code into this promotion, can I also enter the code for the 'Win 10 boxes of coffee' promotion?

Good news! Your Americano/Café au Lait code will automatically be entered into both draws, you don’t need to do anything else.

When will I find out if I have won?

Winners will be notified by email within 7 days of each relevant draw closing. If you have not heard from us, unfortunately you have not won, but you can always enter the next draw with any unused codes.  See the 'Winner Selection and Notification' section in our terms and conditions for full details.

I have a query with my prize, what do I need to do?

Please contact our Consumer Services team who will be able to help you. You can find our contact details here: https://www.dolce-gusto.co.uk/contact-us.html/

I am in Northern Ireland, how do I enter?

To enter without purchase in Northern Ireland only, participants must send their details by post. A promotional code will be provided via email for each stamped, mailed envelope, which can then be entered at www.dolce-gusto.co.uk. Please see Point 7 in our terms and conditions for the address and full details.  

I am in ROI, why can’t I enter?

This promotion is specific to UK consumers who have registered on www.dolce-gusto.co.uk.  However, there will be further promotions in the future which will be advertised on www.dolce-gusto.ie and www.dolce-gusto.co.uk. If you have registered with us online and agreed to receive communications from us, we will keep you updated.

Can I use codes from boxes of pods I’ve previously purchased?

Yes, you can use codes from boxes you have previously purchased that have not been used for any other promotion. Each code may only be used once to enter.

I have entered the code but cannot see it on my account?

The codes you have entered are not visible on your account. If a code has successfully been entered, you will see a green banner at the top of the page confirming this.

COVID-19

Can I place an order? Will Nescafé Dolce Gusto deliver my parcel?

Yes, you can still place orders with us. You can check the current delivery times at the checkout in the Delivery Information section. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

Are delivery times affected?

To serve our customers while also helping to ensure the safety of our employees, the delivery time of 3-5 working days may be longer than usual at the moment. Once you have received an order confirmation you can track your parcel at https://www.yodel.co.uk/

Is it possible to return items?

Yes, you can continue to return items. Please refer to the Returns Form that you received with your order for more information.

Is it safe to receive a package from any area where COVID-19 has been reported?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government.

Is it possible to reduce contact with the driver when they deliver my order?

The current ‘leave safe’ policy will be adhered to. Throughout this interim process drivers and couriers are not required to knock on our customers door if the carding process has been followed. If there is no safe place available our drivers and couriers will place the parcel on your doorstep, ring or knock on your door and then where safe to do so retreat 2 metres away. If you answer the door they will confirm delivery of your order and ask for your name to note who your parcel has been received by. For more information visit: https://www.yodel.co.uk/news/2020/march/covid-19/