Quick re-order
Recycle your
Compost your
Subscription
Assinatura
Machine comparison
Machine Help Centre
Descaling kit
FAQs
Machine help centre
Contact us
NESCAFÉ® Dolce Gusto® FAQs
You can also search for the topics below.
The discounted price of £26 will automatically be applied at checkout when exactly 6 NESCAFÉ® Dolce Gusto® pod boxes have been added to your basket. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
This promotion is only valid when adding exactly 6 NESCAFÉ® Dolce Gusto® pod boxes to your basket. Adding any other amount of pod boxes will remove the discount. As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
As per the T&C's, bundle packs, magnum packs and STARBUCKS® pod boxes are excluded from this offer.
As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® pods excluding NESCAFÉ® Dolce Gusto® Magnums, all STARBUCKS® products and Bundle packs.
Your promotional code must be redeemed no later than 13:30 on 27.11.25.
Once a minimum of 5 single pod boxes (excluding STARBUCKS, Magnums and Bundles packs) have been added to your basket, you can enter your promotional code at the basket page or at the checkout page.
You must have a minimum of 5 single pod boxes in your basket to use your promotional code and receive 15% off your order.
This promotion includes all NESCAFÉ® Dolce Gusto® pods excluding NESCAFÉ® Dolce Gusto® Magnums, all STARBUCKS® products and Bundle packs.
This promotion includes all NESCAFÉ® Dolce Gusto® pods including NESCAFÉ® Dolce Gusto® magnums and all STARBUCKS® products. Bundle packs are excluded from this offer.
The discount will be applied at checkout when a minimum of £30 spend on pod boxes containing 12 or 16 pods (including STARBUCKS® but excludes the purchase of Bundles and Magnum packs) and the promotional code found on your leaflet insert is added to the promotional code box at checkout.
Once your basket meets the promotional code T&C's requirements, you can enter your promotional code at the basket page or at the checkout page.
As per the T&C's, magnum packs and bundle packs are excluded from this offer.
As per the T&C's, this promotion includes all NESCAFÉ® Dolce Gusto® and STARBUCKS® pods excluding NESCAFÉ® Dolce Gusto® magnums and NESCAFÉ® Dolce Gusto® bundle packs.
Your unique promotional code will be valid for use on the NESCAFÉ® Dolce Gusto® webshop only until 3pm on 28.02.26.
Once your basket meets the promotional code T&C's requirements, you can enter your unique promotional code at the basket page or at the checkout page.
Please refer to the email containing your unique promotional code for the T&C's on how to use this. Alternatively, you can contact our team directly at www.dolce-gusto.co.uk/contact-us
If your coffee machine isn’t working, it may be because it needs to be descaled and unblocked. Check out our machine use and maintenance guides to find out how to solve any potential issues.
If you’ve tried descaling and unblocking and are still having problems, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
If your Dolce Gusto® machine is leaking whilst you’re preparing your drink, it may be due to an insufficient seal between the coffee pod and the machine. To fix this issue follow these steps:
- Check the coffee pod’s in the holder
- Stop the machine, wait for the light to stop blinking and remove the coffee pod
- Make sure the coffee pod’s not been pierced twice
- Repeat the process with a new coffee pod
If the problem still occurs, contact us or phone us on: 0800 707 6066
Firstly, check that there’s water in the tank, if not, fill the tank and start again. If the problem persists, there may be a blockage. Use the descaling solution recommended for your machine to remedy this. If after following this advice you’re still having issues, get in touch or phone us on: 0800 707 6066
If your coffee machine is displaying a yellow light instead of the usual green one, it’s time for descaling. The machine will do this depending on the number of times it’s been used and regular descaling helps to keep it in good working order. Simply purchase the correct descaling equipment recommended for your machine, run through the descaling process, then the next time you use it, the light will return to green.
Please re-check the box in case the missing part is still in there and, if it is not, please return the entire machine to its point of purchase for a replacement.
If you purchase from the NESCAFE® Dolce Gusto® webshop, please call our hotline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
Got a more general question about ordering, delivery or your account? Or maybe you want to find out how to use your NESCAFÉ® Dolce Gusto® coffee pods instead? Check out our relevant FAQ pages to learn more.
Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your NESCAFÉ® Dolce Gusto® coffee machine, check out our guide and find out what you need to do.
To maintain the performance of your NESCAFÉ® Dolce Gusto® coffee machine, it’s important to keep it clean in between uses. If you’re wondering which areas of your machine you need to pay special attention to and how to keep it clean and in good working order, read our guide on descaling and cleaning your NESCAFÉ® Dolce Gusto® coffee machine.
You can buy NESCAFÉ® Dolce Gusto® Descaler liquid directly from us. We sell descaling liquid, specially designed for use with your machine to keep it running as smoothly as possible.
Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.
Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK, Irish and European legislation (The Waste Electrical and Electronic Equipment - or WEEE - Directive).
For UK customers you can locate your closest participating collection site at www.recycle-more.co.uk (please remember to have your postcode to hand).
For ROI customers you can locate your closest participating collection site at https://www.weeeireland.ie/household-recycling/
The way the NESCAFÉ® Dolce Gusto® machine works is by pumping water into its coffee pods at up to maximum 15 bar pump pressure. The high pressure, and the coffee pod design, deliver an even distribution of pressure to extract the coffee’s full flavour.
The system uses a pump pressure similar to that of professional machines, while coffee percolators operate at one bar of pressure (normal atmospheric pressure).
Using a Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.
If you need to replacement parts for your machine, please call NESCAFÉ® Dolce Gusto® customer services at 0800 707 6066 in the UK or 00800 6378 5385 in ROI and we will be happy to help.
Using a NESCAFÉ® Dolce Gusto® coffee machine is really simple, just head over to our machine care page and select your coffee machine to find out how to make your perfect brew.
For milky drinks such as our Lattés, Cappuccinos or Hot Chocolates, you will need to use two pods – one of which contains the milk. Many of our varieties don’t come with milk, such as our Espressos, Lungos, and Americano range.
The top of the pod will tell you which drink it is, but you will need to look at the colour of the base to see which kind of pod it is – whether milk, coffee, chocolate or a cold variety.
Milk pods have a white base
Coffee pods have a brown base
Chocolate pods have a brown base
Cold drink pods have a brown or silver base.
If you check your box and you feel that you were not given the correct amount of milk pods, please call NESCAFÉ® Dolce Gusto® customer services free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.
We are always looking to add new drink varieties to the range and we launch on average one to two new products a year.
If you haven’t done so already why not register with us to keep up to date with any new varieties of drinks we may introduce in the future. Make sure you opt in to our newsletter so we can send you communications about new varieties. You can do this by clicking on 'My Account‘ and then 'My Newsletter‘ when you are signed in.
All our drinks require one or two coffee pods. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.
If you have an automatic machine, you can follow the bars on the pods and match this up to the number of bars you select on your coffee machine’s volume selector. This gives you the right serve every time.
The top of the coffee pod will tell you which drink it is, but you will need to look at the colour of the base to see which kind of pod it is, whether milk, coffee, chocolate or a cold variety:
- Milk pods have a white base
- Coffee pods have a black or dark brown
- Chocolate pods have a light brown base
- Cold drink pods have a silver base
Want to see how to make different drinks? Check out our coffee machines in action.
You can buy over 50 coffee pod varieties directly from our online shop. You can also buy our most popular coffee pods, hot chocolates and other drinks from all major supermarkets such as Tesco, Sainsbury’s, Asda, Waitrose, Morrisons and Co-op.
To get the best results from using our NESCAFÉ® Dolce Gusto® coffee machines, we always recommend you use NESCAFÉ® Dolce Gusto® coffee pods, as these are specially created for use with our machines.
The bars on the NESCAFÉ® Dolce Gusto® pods reference how much water and/or milk is required to get it to the right strength. On our automatic coffee machines, it’s simply a case of setting the bars on the machine to match those on the pod.
No, you don’t need to take the lid off coffee pods. The machine will pierce the pod for you during the process.
In order to get the delicious flavour you know and love, you should always use coffee pods with a machine. Where some suggest it’s possible to use coffee pods without a machine, we don’t recommend it as it will compromise on taste.
As our NESCAFÉ Dolce Gusto coffee pods are hermetically sealed, it means they can stay fresh for longer. Please revert to the packaging for the best before end date of the coffee.
