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Terms & Conditions of Sale and Privacy

Nestlé UK Ltd and Nestlé Ireland Conditions of Registration and Sale (for online orders)
Updated 18.05.2021

12) ON PACK, SOCIAL MEDIA AND OTHER SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

  1. The UK Website and ROI Website is operated by Nestlé UK Ltd (the "Promoter", "we", "us" or "our") (registered in England & Wales with company registration number 51491) with registered office at 1 City Place, Gatwick, England, RH6 0PA and VAT registration number is GB 169562721.
  2. For orders place on the ROI Website the trading address is Nestlé (Ireland) Ltd with registered office at 3030 Lake Drive, Citywest Business Campus, Dublin D24 KX6Y and VAT registration number is IE8Z45096M
  3. By registering or placing an order with us online you agree to be bound by these terms and conditions ("Conditions") which shall apply to all items advertised on our UK Website at www.dolce-gusto.co.uk or ROI Website www.dolce-gusto.ie. (the "Website"). Please read these Conditions carefully. You should print a copy of these Conditions for future reference. If you do not accept them, you will not be able to order item/s from the Website.
  4. By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old.
  5. An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.
  6. Bulk orders from the trade or consumer groups will not be accepted.
  7. Title in the item/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.
  8. The Website sells various products as may be listed from time to time.
  9. There is a maximum order value of £180 per transaction for the UK Website and €180 per transaction for the ROI Website. Orders attempted over this value will not be processed or charged.
  10. There is a minimum order requirement on the UK Website of 4 boxes of pods, or £20. This applies to all delivery options.
  11. There is a minimum order requirement on the ROI Website of 4 boxes of pods, or €25.
  1. The items indicated as for sale in the UK Website are available for sale at the sterling prices indicated on the UK Website. These prices include VAT.
  2. As detailed further below, if Standard delivery is chosen, there is no additional cost on top of the sterling prices of the products indicated on the UK Website. If Next Day delivery is chosen, there will be a charge of £4.99 on top of the sterling prices of the products indicated on the UK Website.
  3. On the ROI Website, the items indicated for sale are available for sale at the Euro prices indicated on the ROI Website. These prices include VAT.
  1. Payments may be made by the following credit and debit cards: Visa and Mastercard. We will not dispatch your order until we have received cleared funds from your account.
  2. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
  1. Delivery will be made to the address specified by you when you register on the Website, provided the address is within the UK or Republic of Ireland
  2. You have the ability to change this address through the "My Account”, “My Addresses” " feature and during the confirmation stage at the checkout. It is your responsibility to ensure you are available to receive the delivery. You will be notified by a Delivery Confirmation email that your order is on its way.
  3. If you are not at home when the courier delivers your parcel, they will endeavour to leave it in a safe location within your property or with a neighbour. To protect the safety of your goods we have certain guidelines in place as to what counts as a 'safe location'. For example, in or around waste bins is not permitted.  If this happens, the courier will post a card through your door to let you know where the parcel has been left. Alternatively, they will attempt to deliver at a later date. If this happens they will leave a card with a parcel reference number on it. With this number you can find out where your parcel is and re-arrange a delivery over the phone or through the couriers online tracking system. After three attempts the goods will be returned to us and you will be refunded the full value of the purchase, minus the delivery charge. From that point, if you still wish to receive your order, you will have to re-order via the online shop.
  4. Products are subject to availability and prevailing market conditions. In the event of non-availability of any goods, this will be stated on the Website. From time to time delivery times may be impacted by external conditions beyond our control.
  5. On the UK Website, the following delivery options are available. Where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within the time frame below:
  6. FREE Standard Delivery (UK Website)

    • Free of charge
    • Orders will be delivered in 3-5 working days from day order placed
    • For orders to the Scottish Highlands and Islands, Scilly Isles, IOM and Channel Islands, deliveries will take up to approximately 8 working days.
    • Orders over the seasonal period may take longer.

    NEXT DAY Delivery (UK Website) 

    • Delivery charge £4.99
    • Our Next Day Delivery option is available on orders placed before 3:30pm Sunday and before 5:30pm Monday to Friday, excluding bank holidays and Bundle Sales.
    • Orders placed for Next Day Delivery after 5:30pm on Friday and on Saturday and Sunday will not be delivered until the next working day.
    • Please note if you select this service it will require a signature on delivery.
    • Please note this is a 2 day delivery service to Northern Ireland.
    • Please note this service is not available in the Scottish Highlands and Islands, Scilly Isles, IOM, Channel Islands and Isle of Wight.
    • During promotional activities and high volumes of orders, Next Day Delivery may not be available.
  7. On the ROI Website, for any orders over the value of €25 or containing 4 boxes of pods, the delivery will be free of charge.
  8. On the ROI Website, where an order is accepted, we will use reasonable endeavours to ensure that item/s is/are delivered within 5 working days of placing the order subject to availability of stock and receipt of clear funds.
  9. Please note that for the UK and ROI Websites the minimum order provisions stated in section 1) apply to all delivery options.
  10. If you do not receive your order within 5 working days of receiving your delivery confirmation email, please notify us in writing or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

i) You must inspect the goods and notify us within 14 days of delivery in writing to Nestle UK Ltd, PO Box 207, York YO91 1XY, UK or by phoning our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI, if for any reason you are unsatisfied. If the item you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

i) You may cancel your order at any time from the date of the order up until the date that is 14 working days from receipt of the item/s by filling out the withdrawal form below or by calling our Consumer Services team on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. If you cancel your order before you have received the item/s, you are entitled to refuse to accept delivery of the item/s and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item/s. If you cancel your order of the item/s after you have received it/them you must return the item/s to us in an undamaged and unused condition at your expense within 14 days from informing us of your cancellation.  Within 14 days of receipt of your item/s, we will send a cheque or refund to your account with a full refund including delivery costs.  This provision does not affect your statutory rights.

Model withdrawal form:
(Complete and return this form only if you wish to withdraw from the contract)

  • To NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) delete as appropriate

  1. Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.
  2. The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images
  1. At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password. You are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. You agree to store your account details securely, to log off after placing any order and not to share your account details with anyone else (unless you want them to place an order on your behalf). You must immediately notify us of any unauthorised use of your e-mail address and/or password or any breach of security known to you.

Any personal information or material sent to the UK Website is subject to our privacy policy located at: www.dolce-gusto.co.uk/policy-privacy/

Any personal information or material sent to the ROI Website is subject to our privacy policy located at: www.dolce-gusto.ie/policy-privacy/

  1. On the UK Website, “MY DOLCE GUSTO” membership is open to UK residents aged 18 and over, with the exception of employees of Nestlé UK Ltd and Nestle Ireland, their families, agents or anyone professionally associated with the administration of this promotion.
  2. On the ROI Website, “MY DOLCE GUSTO” membership is open to ROI residents aged 18 and over, with the exception of employees of Nestlé Ireland and Nestle UK Ltd, their families, agents or anyone professionally associated with the administration of this promotion.
  3. An individual must have a unique, valid email address to create an online My DOLCE GUSTO membership account. Limited to one account per person.
  4. The Promoter reserves the right to alter, amend, suspend or terminate My DOLCE GUSTO, in whole or in part, at any time giving one month's notice in writing.
  5. The Promoter reserves the right to refuse any application and to terminate the account of anyone that is believed to be in breach of the offer Conditions.
  6. Any attempt to deliberately damage the Website or the information on it, or to otherwise undermine the legitimate operation of any promotion may be a violation of criminal and civil laws and should such an attempt be made, whether successful or not, the Promoter reserves the right to seek damages to the fullest extent permitted by law.
  7. Attempting to gain access to someone else's account and/or account information, or trying to obtain, generate, or guess another users account information is strictly forbidden and should any participant attempt to do this, their account will be deleted and they will be permanently banned from the Website. The Promoter may decide to take further action.
  8. A decision of the Promoter in all matters is final and binding. The Promoter, Nestlé UK Ltd, shall not be liable or responsible for any loss, damage or liability caused by matters relating to this promotion.

Further information is available at www.dolce-gusto.co.uk in the UK or www.dolce-gusto.ie in ROI or by contacting Nestlé Consumer Services either by completing the contact us form on the Website at www.dolce-gusto.co.uk/pages/info-and-service/contact-us.html on the UK Website or www.dolce-gusto.ie/pages/info-and-service/contact-us.html on the ROI Website or by telephone free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI. Lines are open Monday to Friday from 9am – 5pm.

From time to time, limited edition promotions will be offered to “MY DOLCE GUSTO” members. Details of the latest promotions and offers can be found in Sections 10 & 12 below. 

N.B. THIS SCHEME IS CURRENTLY AT ITS MAXIMUM MEMBERSHIP LEVEL. AN ANNOUNCEMENT WILL BE MADE ON THE WEBPAGE IF/WHEN WE BECOME OPEN FOR NEW REGISTRATIONS.

  1. When you register for the NESCAFÉ® Dolce Gusto® Subscription scheme (the Scheme) on our web site you will automatically be signed up to receive a delivery of pods;
  2. Pods will be dispatched to you once a month on the date you signed up for the Scheme. We promise that we will not increase our prices for 6 months from the start of the Scheme which is 24th August 2015;
  3. If the prices increase you will be notified by email before your next order is placed;
  4. We can only accept three [3] subscriptions for the Scheme per household (businesses are not eligible for participation in this Scheme);
  5. You can make changes to your orders or subscription at any time. Please sign into “My Account” for details. You will be notified by email that your account has been changed / cancelled. Any orders that have been processed before the change/cancellation will be dispatched by us;
  6. If you choose to order between 4 and 5 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 5% discount;
  7. If you choose to order between 6 and 9 pod boxes of your choice per month, your second order and every order thereafter will be eligible to a 10% discount;
  8. The maximum number of pod boxes per delivery is 9;
  9. If you subscribe for 6 or more pod boxes per delivery and receive 12 months’ of deliveries during a continuous 15 month period then you will be eligible for a free NESCAFÉ® Dolce Gusto® machine (free machines do not include the Movenza or Eclipse models). This free machine offer will be valid for the first year only and is restricted to one free machine per household. Model availability will depend on the travailing stock situation at the time of redeeming the offer. In the event of low stocks of any particular model, available machines will be offered on a first-come, first-served basis;
  10. If a NESCAFÉ® Dolce Gusto® product is out of stock, we will notify you via email and ask you to make an alternative choice before your order is processed;
  11. If a product within your subscription has been discontinued we will notify you via email and ask you to make an alternative choice before your order is processed;
  12. Subscription offers cannot be used in conjunction with any other offers. In the event of a Subscriber wishing to take up any of the non-subscription promotional offers available from time to time, they will be required to place a separate non-subscription order to qualify for that offer;
  13. Magnum Packs are not available for inclusion in any order made via the Subscription Scheme;
  14. From time to time, Limited Edition packs may be offered for sale via the NESCAFÉ® Dolce Gusto® webshop.  These Limited Editions will not be available as part of the Subscription Scheme but can be purchased separately;
  15. The Promoter reserves the right to terminate the NESCAFÉ® Dolce Gusto® Subscription Scheme at any time by a) making an announcement on the website and b) directly contacting all existing active members giving them one month’s notice via an email to the email address on their original registration. In such an event existing members will be given 28 days to redeem any remaining eligible rewards that have not yet been claimed.
  1. Applicable laws require that certain communications should be in writing. You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.
  2. Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.
  3. We have the right to amend these Conditions from time to time. You will be subject to the terms and conditions in force at the time that you place on order, unless any change to such terms and conditions is required by law or government authority.
  4. All notices given by you must be sent by post to our address NESCAFÉ® DOLCE GUSTO® Returns Services, PO BOX 207, York YO91 1XY.
  5. Notices will be deemed received and properly served within 5 days of receipt by us. Notices may be posted in the Website, sent via email or through the post.
  6. The UK Website and ROI Websites are also subject to the Nestlé Website Terms and Conditions, please visit: https://www.nescafe.com/gb/terms-and-conditions

12) ON PACK, SOCIAL MEDIA AND OTHER SPECIAL OFFERS, PROMOTIONS & COMPETITIONS

These terms and conditions (the “Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Please retain a copy for your information.

The Promoter takes data protection seriously. By entering this promotion, you confirm that you have read the Privacy Policy for the applicable platform and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.

Eligibility to enter

  1. The prize draw Promotion is open to UK (England, Scotland, Wales and Northern Ireland) residents ONLY. Employees and the immediate families of the Promoter, its agencies, affiliates, or anyone professionally connected to the Promotion are not eligible to enter.
  2. Entrants must be aged 18 or over. Internet access required. Registration/Log in required on www.dolce-gusto.co.uk.
  3. Purchase required. Each entry must include a unique code for each draw entry, found inside any purchased box of NESCAFÉ® Dolce Gusto and STARBUCKS® by NESCAFÉ® Dolce Gusto®.
  4. No person may win more than one prize type throughout the promotion.
  5. To enter without purchase in Northern Ireland only, participants must send their name, date of birth, email and full postal address to: “NESCAFÉ Dolce Gusto ‘Win Your Morning Coffee’, NPN, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY”. Only one promotional code will be issued per stamped, mailed envelope.  Bulk entries or entries sent through trade, consumer groups, agents or third parties will not be accepted.  Once the request has been verified, a promotional code will be provided via email to the email address provided, which can then be entered on the microsite to enter the promotion. Maximum of one (1) ‘No Purchase Necessary’ entry per person throughout the promotion. Requests for a free code must be received by no later than 11th May 2021.
  6. Codes

  7. Codes can be found in boxes of pods from NESCAFÉ® Dolce Gusto® and STARBUCKS® by NESCAFÉ®  Dolce Gusto®.
  8. Codes are case sensitive and must be entered online exactly as they appear in the pack.  Each code is unique and can only be used once.  Attempts to enter the same code more than once, the use of codes from non-promotional packs, or the use of any promotional codes not intended for use in this Promotion, may result in disqualification and all entries will be declared void.
  9. The codes have no value and cannot be transferred or sold.
  10. The Promoter does not assume any responsibility for codes damaged or defaced in the way the product packaging is opened.  Participants, who cannot read their code due to a genuine printing error, should send the packaging along with their name, email address and postal address to the Promoter at: "NESCAFÉ Dolce Gusto ‘Win Your Morning Coffee’ Promotion, Consumer Services, Nestlé UK Ltd, Haxby Road, York YO91 1XY”, and if genuine, a replacement code will be sent to them.  Please be mindful that this process may take up to seven (7) working days and allow sufficient time for the code to be sent and used before the stated closing date.
  11. Promotional Period

  12. Promotion open for entries at 00.01 on 1st July 2020 and closes at midnight on 25th May 2021.
  13. There will be eleven (11) monthly draws in total. The promotional period for entry into each relevant draw is as follows:
    Draw 1: Entries from 00:01 on 1st July 2020 until midnight on 31st July 2020
    Draw 2: Entries from 00:01 on 1st August 2020 until midnight on 31st August 2020
    Draw 3: Entries from 00:01 on 1st September 2020 until midnight on 30th September 2020
    Draw 4: Entries from 00:01 on 1st October 2020 until midnight on 31st October 2020
    Draw 5: Entries from 00:01 on 1st November 2020 until midnight on 30th November 2020
    Draw 6: Entries from 00:01 on 1st December 2021 until midnight on 31st December 2020
    Draw 7: Entries from 00:01 on 1st January 2021 until midnight on 28th January 2021
    Draw 8: Entries from 00:01 on 1st February 2021 until midnight on 28th February 2021
    Draw 9: Entries from 00:01 on 1st March 2021 until midnight on 31st March 2021
    Draw 10: Entries from 00:01 on 1st April 2021 until midnight on 30th April 2021
    Draw 11: Entries from 00:01 on 1st May 2021 until midnight on 25th May 2021
  14. All valid entries received during the promotional periods will be entered into the relevant draw, which will take place three (3) working days after the closing date of each draw.
  15. How to enter

  16. To enter the promotion participants will require a code from NESCAFÉ® Dolce Gusto® pod boxes or STARBUCKS® by NESCAFÉ® Dolce Gusto®. 
  17. To enter the monthly draw:
    • Find the 12-digit unique code printed inside relevant packs;
    • Log-in/register on www.dolcegusto.co.uk/win;
    • Enter the code as instructed.
  18. Entrants may enter as many times as they wish provided they use a new unique code from a new NESCAFÉ® Dolce Gusto® or STARBUCKS® by NESCAFÉ® Dolce Gusto® pack as outlined above for each further entry into the draw. No one person may win more than one prize throughout the duration of the promotion.
  19. Selecting the winners

  20. Ten (10) winners will be drawn at random by an independent auditor each month (eleven (11) draws in total) and awarded the prize of £192 worth of Webshop vouchers? in the form of 4 x £48 vouchers valid for 12 months from the date of issue.  Maximum of one £48 voucher can be used per order placed. If value of the order is less than £48, no change will be given. ?Sufficient for 365 cups (12 boxes of 16 pods purchased four times across 12 months).
  21. All winners will be selected at random via an independently supervised draw from all eligible entries received for each specific draw. No one person may win more than one prize throughout the duration of the promotion.
  22. When registering for the Promotion, entrants will be required to provide information including their first name, last name, email address and must confirm they are above 18 years old. Participants must enter their home address and phone details under “My account” section on www.dolce-gusto.co.uk in “My address”.  In the event that the specified information is not provided, the entry will be considered incomplete and therefore invalid.
  23. Registered contact details will only be used to notify winners of their prize and verify the postal address to which the winner’s prize will be sent.  Therefore, all entrants must ensure they provide valid contact details and are contactable for the duration of the Promotion.  In the event of an entrants’ email address becoming inaccessible during the Promotion, the Promoter is not able to retrieve and amend any existing entries to a new email address.
  24. Each draw will take place and the winners will be notified by email within seven (7) working days of each draw closing date.
  25. The Promoter reserves the right to withdraw prizes if any of the prize winners cannot be contacted within 28 days and after three attempts. In these instances, the forfeited prizes maybe awarded to a reserve winner drawn next in line in the original draw.
  26. The prizes

  27. Each prize consists of £192 worth of Webshop vouchers in the form of four £48 vouchers to use on the www.dolce-gusto.co.uk website as outlined in Clause 16 above. Vouchers will be valid for 12 months from the date of issue. Maximum of one £48 voucher can be used per order placed. If value of the order is less than £48, no change will be given.
  28. Notification and delivery of prizes

  29. Each relevant draw winners will receive an email message with details of a secure URL where they can provide information for prize verification and to start the claims process.
  30. Winners will have 28 days from the date they have received their winning email message to respond and provide their details to ensure verification of their claim, otherwise they will lose their prize eligibility and the prize may be forfeited. The Promoter reserves the right to award the prize to a reserve winner who is next in line from the original relevant draw. Winners should retain their notification email message until their win has been verified.
  31. It is the responsibility of the winners to provide their correct, up-to-date details at the time of acceptance in order for their prize to be processed. The Promoter, the administrator, nor its fulfilment agent can be held responsible for any winner failing to supply accurate information which affects their prize fulfilment.
  32. Once verification has occurred - the relevant prize will then be despatched within 28 days by email.
  33. General

  34. The Promoter reserves the right to verify all entries and the winners and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements, or otherwise where a participant has gained unfair advantage in participating in the promotion, or won using fraudulent means; or to be acting in any manner deemed by the Promoter to be disruptive.
  35. All potential winners are subject to verification of eligibility and compliance with these Terms and Conditions, the Promoter reserves the right to verify all winners.
  36. Proof of sending is not proof of receipt. Responsibility cannot be accepted for claims that are lost, damaged or delayed, nor any associated costs to entrants/participants.
  37. There are no cash or other alternatives available, in whole or in part, except that in the event of circumstances outside of its control, the Promoter reserves the right to substitute similar alternatives of equal or greater value.
  38. Prizes are as specified and are non-transferable.
  39. Limitations of liability:  Neither the Promoter, its agents or anyone professionally connected to the Promotion, assume any responsibility or liability for:
    • Any incorrect or inaccurate code entry, or for any faulty or failed electronic data transmissions.
    • Any unauthorised access to, or theft, destruction or alteration of codes at any point in the operation of this Promotion.  Communications line failure, regardless of cause, with regards to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion.
    • Inaccessibility or unavailability of the internet or the website or any combination thereof.
    • Any injury or damage to participants/entrants upon delivery and/or use of their prize.
    • Regretfully, we cannot be held liable for system failures on the website.
  40. Subject to the Promoter’s Privacy policy (https://www.dolce-gusto.co.uk/policy-privacy/), the surnames and countries of all verified winners will be available upon request using contact us page and inputting “WINNER LIST: NESCAFE DOLCE GUSTO WIN YOUR MORNING COFFEE PROMOTION” within the question field, for a period of 3 months following the end of the promotion.
  41. In the event of circumstances outside the Promoter’s reasonable control and only where circumstances make this unavoidable, the Promoter and those partnered with the promotion reserve the right to cancel or amend the promotion or these Terms and Conditions at any stage but will endeavour to minimize the effect to entrants in order to avoid undue disappointment.
  42. The Promoter’s decision is final and binding in all matters.
  43. If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these terms and conditions and the remaining clauses shall survive and remain in full force and effect.
  44. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have jurisdiction.
  45. Data Protection:The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you will still receive emails for this promotion only to let you know if you have won. The surnames and counties of verified winners will be made available as set out in Clause 33 above and winners can object to this by emailing: UKI.Dataprotection@uk.nestle.com . Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 as applicable. Click here for the Promoter’s Privacy Policy  https://www.nestle.co.uk/policy-privacy/. You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA

*Limited offer, subject to availability while stocks last.

Offer begins on 15/06/2021 at 12:00hr and ends when all limited available bundles have been claimed.
***Offer valid for participants’ choice of any available 12 & 16 pod packs only.

Maximum 2 bundles per person/household.

Images for illustrative purposes only and may differ from actual products.
During this promotional period, orders may take longer than usual to arrive. GB, CI & IoM, 18+.
**£141.91 if all items purchased individually at RRP.

Open to UK, CI, IoM & RO1, 18+. 
Offer available when you purchase a NESCAFÉ DOLCE GUSTO Mini Me® Starter Kit with STARBUCKS® by NDG, which contains a promotional leaflet and code. 
Discount code worth £10/€15 may be used against the first purchase consisting of a minimum of 4 boxes of pods or £20 spend. 
Valid for use until 31.05.2021.

Registration on the NESCAFÉ DOLCE GUSTO webshop required to use the code. 
Valid promotion code required to claim. 
Maximum of one offer per member and codes can only be used once. 
Visit www.dolce-gusto.co.uk to use your promotion code. 
Codes not valid via any other retailer/website. 
Standard webshop terms apply. 
See website for full terms and conditions.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
®Reg. Trademark of Societé des Produits Nestlé S.A. ®2020 Starbucks® Coffee Company. All rights reserved.
Societé des Produits Nestlé S.A. is an authorised licensee of Starbucks®.

  1. Open to UK & ROI NESCAFÉ Dolce Gusto® registered members who have been specially selected to receive a reward voucher code entitling them to a 10% discount when they buy a qualifying 5-pack Bundle from the Dolce Gusto® Webshop.
  2. Qualifying registered members can purchase a maximum of one 5-pack Bundle between 25.02.2020 and 23:59 on 03.03.2020 from the NESCAFÉ® Dolce Gusto® and enter their 12-digit voucher code at the checkout to receive the 10% discount.
  3. If participants order more than one 5-pack Bundle the 10% discount will only be applied to the first qualifying purchase added to the basket.
  4. Orders placed after the stated end date will not qualify for the offer and the discount cannot be applied retrospectively.
  5. Offer not available for use on any other product or format and not valid for use with any other retail outlet.  Offer not available for 6-pack Bundles.
  6. Maximum of offer per person/account. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the terms and conditions; or to be acting in any manner deemed by the Promoter to be disruptive.
  7. No trade, third party or bulk applications permitted.
  8. Standard delivery times and free standard delivery apply.
  9. Participants who are on a NESCAFÉ Dolce Gusto® Subscription Plan who wish to use this offer, must enter their promotional code into their subscription account.
  10. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.
  11. Limitations of liability. The Promoter cannot assume any responsibility or liability for:
    • Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
    • Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
    • Inaccessibility or unavailability of the internet or the website or any combination thereof.
  12. Qualifying customers have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If they are not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the member still wishes to receive the order, they will have to re-order via the online shop.
  13. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 03.03.2020 will not qualify for the offer.
  14. Any order returned or cancelled within 14 days will be refunded at the discounted value.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA

1. Open to GB residents (England, Scotland and Wales), aged 18 and over only who use the promocode entitling them to one free metal podholder when they buy eight (8) boxes or more in a single transaction from the NESCAFÉ Dolce Gusto webshop and use the special promotional code.

2. To qualify for the offer, qualifying participants must:

  • Place at least eight (8) boxes of pods in their shopping basket between 11:00am on 23.03.21 and 11:00am on 06.04.21 (either 12, 16 or Magnum boxes of pods only) for the offer to work.
  • Follow the instructions online and enter their exclusive promocode ‘PODHOLDER4ME’ to get one metal rotative podholder added to their shopping basket free of charge.
  • The free gift will be applied before checkout.
  • This is a limited availability offer, while stocks last. The promotion will end at 11:00am on 06.04.2021, or when all allocated stocks of the free item have been depleted, whichever is sooner. No cash or other alternative will be available in lieu of the free item once allocated stocks have been depleted.  Participants who claim the offer after stocks have been depleted will be able to cancel their order if they choose.

3. Offer is subject to the purchase of eight (8) or more boxes of pods (12, 16, or Magnum boxes) available for sale at the webshop at the time of placing the order. The offer is not available and will not work if any Bundles are added to the basket.  The offer cannot be used in conjunction with any other offer or promotions.

4. Offer available from 11:00am on 23.03.2021 to 11:00am on 06.04.2021, subject to availability, while stocks last.

5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® UK webshop only.

6. A maximum of one free gift per order, and a maximum of two offers per household throughout the duration of the promotion.

7. The promocode cannot be redeemed in conjunction with any other promotions.

8. The offer is only available on single boxes. Bundles and Flash Sales are excluded from this offer.

9. No trade, third party or bulk applications permitted.

10. Standard delivery times apply (see Delivery section of Terms and Conditions). The Promoter cannot be held responsible for any delays due to seasonal issues such as inclement weather.

11. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.

12. Limitations of liability. The Promoter cannot assume any responsibility or liability for:

  1. Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  2. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
  3. Inaccessibility or unavailability of the internet or the website or any combination thereof.

13. Customers have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase (excluding the free item). From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.

14. Any orders, including re-orders of undeliverable items, placed after the offer ends at 23:59 on 06.04.2021, or after all allocated stocks have been depleted will not qualify for the offer.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® Careline free on 0800 707 6066 in the UK.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA

1. Open to GB (England, Scotland and Wales), CI & IoM residents aged 18 or over only.

2. Purchase any 8 or more single boxes of NESCAFÉ® Dolce Gusto® or NESCAFÉ® Dolce Gusto® STARBUCKS® pods (or any combination of) from the NESCAFÉ® Dolce Gusto® webshop in a single transaction during the stated promotional period to receive one free Mug. Customers will need to enter the Promocode ‘STARBUCKSMUG’ sent to them via email at the checkout to qualify for the gift. The promotion is available with the purchase of 12 pod packs, 16 pod packs and Magnum packs. The offer is not available with the purchase of bundles and these cannot be counted towards the required number of boxes to qualify for the free gift.

3. Offer available for purchases made between 11:00 am on 18.05.2021 and 11:00am on 14.06.2021. The promotion will end on 14.06.2021, or when all stocks of the Starbucks Mug (3000) have been claimed, whichever is sooner. This gift will be awarded to qualifying participants on a ‘first-come, first served’ basis. In the event of all allocated stock of the free Mug being claimed before the stated closing date, customers will be advised via a message on the website and may choose to cancel their order.

4. To qualify, customers must register or log into their 'My Dolce Gusto' account, add 8 or more boxes of pods to their basket, and enter the special Promocode ‘STARBUCKSMUG’ sent to them via email at the checkout.

5. Offer valid for purchases through the NESCAFÉ® Dolce Gusto® webshop only during the stated promotional dates only and cannot be applied retrospectively.

6. Maximum one free STARBUCKS® Mug may be redeemed per person/per account and a maximum of two orders per household may be placed using the promocode during the promotional period, subject to availability, while stocks last.

7. The promocode STARBUCKSMUG cannot be used in conjunction with any other offers.

8. The offer is only available for the purchase of single boxes of pods containing 12 pods, 16 pods and Magnum packs. Pods Bundles are excluded from this offer.

9. No trade, third party or bulk applications permitted.

10. No other alternative (cash or otherwise) will be available in the event of allocated stocks of the free item being depleted before the stated closing date.

11. Standard delivery times and minimum order basket size applies (see website Terms and Conditions).

12. The Promoter reserves the right to reject any applications that it believes to be in breach of these terms and conditions.

13. Limitations of liability. The Promoter cannot assume any responsibility or liability for:

  • Any incorrect or inaccurate information entered or for any faulty or failed electronic data transmissions.
  • Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilized in any aspect of this promotion.
  • Inaccessibility or unavailability of the internet or the website or any combination thereof.

14. Applicants have the ability to change their address through the "edit profile" feature and during the confirmation stage at the checkout. Customers must ensure they are available to receive the delivery. If the customer is not at the delivery address to receive the goods, a card with a contact number will be left for them to arrange with the courier an alternative drop off time. After three attempts the goods will be returned to the Promoter and the customer will be refunded the full value of the purchase. From that point, if the customer still wishes to receive the order, they will have to re-order via the online shop.

15. Any orders, including re-orders of undeliverable items, placed after the offer ends at 11:00am on 14.06.2021, or after all available stocks the free Mugs have been claimed, will not qualify for the offer. In such an event, participants will have the right to cancel their order.

For further information regarding this offer, please contact the NESCAFÉ® Dolce Gusto® Careline free on 0800 707 6066 in the UK or 00800 6378 5385 in ROI.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA.

These Terms and Conditions (the “Terms and Conditions”) prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of these Terms and Conditions and by participating all participants will be deemed to have accepted and be bound by them. Participants should retain a copy for their information.

The Promoter takes data protection seriously. By entering this promotion, participants confirm that they have read the Promoter’s Privacy Policy and agree to these Terms and Conditions of the promotion. By submitting any information required as part of their participation into the campaign, participants agree to their information being held and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Open to UK, CI & IoM residents aged 18 or over, excluding employees of Nestlé UK Ltd and their immediate families, its agents or anyone else professionally connected with the promotion.

2. Only one entry per person via Instagram throughout the duration of the promotion. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the promotion, setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the terms and conditions; or to be acting in any manner deemed by the Promoter to be disruptive.

3. No purchase necessary.

4. There are three (3) prizes available to be won in total each consisting of a NESCAFÉ Dolce Gusto Genio S Touch machine, NESCAFÉ Dolce Gusto pod holder, three boxes of pods (1 x NESCAFÉ Dolce Gusto Americano pod box containing 16 x pods, 1 x NESCAFÉ Dolce Gusto Latte pod box containing 16 x pods, 1 x NESCAFÉ Dolce Gusto Flat White pod box containing 16 x pods), and a Fuji Instax camera. No one person may win more than one prize. No cash or other alternative available to the prize as stated except in the event of circumstances outside its control, the Promoter reserves the right to offer an alternative prize, in whole or part, of an equal or greater value. Participants may enter via Instagram only.

HOW TO ENTER: Participants may enter via Instagram only.

  • Entrants will require an Instagram account to enter and must ensure that their entries are set to ‘Public’ or ‘global’. Participants who do not already have an Instagram account may open one at www.instagram.com, by following the instructions and reading the relevant Terms and Conditions.
  • Enter via Instagram by posting a comment on the official promotional post on how you'll be enjoying NESCAFÉ® Dolce Gusto® coffees this spring for a chance to win the NESCAFÉ Dolce Gusto Prize package as detailed above. Entrants must ensure their account is set to ‘Global’ or ‘Public’ to allow their entry to be included in the prize draw. The winners will be drawn at random by an independent third party from all valid entries made via Instagram by 23:59 on 26.05.2021. The first three (3) names drawn will each be awarded a prize as outlined above. The winners’ Instagram names will be announced/tagged in the original promotion post. The winners will be required to private message the Promoter within five (5) working days of the winner notification with their contact details to arrange their prize.
  • By participating, entrants understand and agree to their comments being publicly displayed on @dolcegustouk official Instagram page. Such entries may be attributed to the original entrant using their name as provided with their entry, or as shown on their Instagram account.
  • Comments must not infringe the copyright or other intellectual property rights of any third party. The Promoter reserves the right to remove any comments it deems to be:
    1. Violent, negative or/and discriminative of any ethnic, racial, gender, religious, professional or age group, or be profane or obscene;
    2. Promote or be about the use of illegal drugs, tobacco, firearms/weapons, any activities that may appear unsafe or dangerous, or any particular political agenda or message;
    3. Be offensive or be about hate;
    4. Defame, misrepresent or contain negative remarks about the Promoter or its products, other people, products or companies;
    5. Contain trademarks owned by others or advertise or promote any brand or product of any kind, without permission;
    6. Contain copyrighted materials owned by others (including photographs, sculptures, paintings and other works of art or images published on or in websites, television, movies or other media or musical "samples") without permission;
    7. Contain materials embodying the names, likenesses, photographs, or other indicia identifying any person, living or dead, other than the participant, without permission;
    8. Communicate messages or images inconsistent with the positive images and/or goodwill to which the Promoter wishes to associate;
    9. Depict, and cannot itself be in, violation of any law.

5. The Promoter reserves the right at its sole and absolute discretion to immediately and permanently remove any comments or posts that it deems to be distasteful, degrading or will in any way cause offence. Comments should not mention or tag another person except where the entrant has obtained express permission to publicly share their name or Instagram handle. All entries must conform to Instagram guidelines and terms and conditions.

6. The winners will be drawn at random by an independent third party from all valid entries received by the stated closing date. The Promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to tamper with the operation of the promotion, setting up multiple accounts, aliases, using multiple identities or to be acting in any manner deemed by the Promoter to be in violation of the terms and conditions; or to be acting in any manner deemed by the Promoter to be disruptive. Bulk, trade, agencies, or third party or automated entries are not permitted and will be disqualified.

7. The Promoter reserves the right to remove any entrant from the prize draw whose social media name or photo it deems to be offensive, or it believes may cause offence to other participants.

8. Prize draw closes at 23:59 on 26.05.2021.   Participation is via the method as outlined in Clause 4 above only. No postal or other entry method is available.

9. The prize draw will take place using an independently verified random computer number generator within 48hrs of the prize draw closing date and the winner notified via Instagram only. Whilst all reasonable steps will be taken to contact the winners, if this cannot be achieved within a further five (5) working days and after three attempts, the Promoter reserves the right to cancel the prize entitlement and award the prize to a reserve winner who will be drawn at the same time as the original winners. If any the reserve winner does not respond within 28 days of being notified, and after three attempts, the prize entitlement will be withdrawn, and the prize removed from the promotion.

10. The Promoter reserves the right to withdraw or amend this promotion in the event of any unforeseen circumstances outside its reasonable control but will use all reasonable endeavours to minimise the effect to participants to avoid undue disappointment. The Promotion and these Terms and Conditions will be governed by the laws of England and Wales but any disputes as to the meaning of these Terms and Conditions will be subject to the exclusive jurisdiction of the participants’ local courts.  The decision of the Promoter in all matters connected to this draw is final and binding. 

11. The Promoter cannot accept any responsibility for any damage, loss or injury suffered by any entrant entering the promotion or as a result of accepting any prize. Nothing shall exclude the Promoter’s liability for death or personal injury as a result of its negligence. To the fullest extent possible in law, neither the Promoter nor agencies involved in this promotion will be liable for any loss or damage whatsoever caused by matters relating to this promotion.

12. Promoter reserves the right to verify the winners and to refuse to award the prize or withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.

13. By taking part in the promotion, the winners agree that the Promoter may contact them to ask whether they want to participate in marketing activities/PR relating to this promotion only.

14. Subject to the Promoter’s Privacy Policy which can be found at https://www.nestle.co.uk/en-gb/privacypolicy , the surnames and counties of the verified winners will be available upon request by sending an email to: consumer.services@uk.nestle.com  with the subject line “WINNER’S’ LIST: NESCAFÉ DOLCE GUSTO 10k FOLLOWERS Prize Draw” for a period of 3 months following the end of the promotion. If any the winner objects to their information being published, then they can contact the Promoter by emailing: UKI.Dataprotection@uk.nestle.com with the subject “WINNER’S LIST: NESCAFÉ DOLCE GUSTO 10k FOLLOWERS Prize Draw”.

15. Data Protection: The Promoter will only use the personal details supplied for the administration of the promotion and the auditing of the entries where necessary and for no other purpose, unless we have your consent and you have opted-in to receive future marketing communications or prize PR. As part of this promotion, if you are not opted-in into our general marketing email, you will still receive emails/messages for this promotion only to let you know if you have won and to make arrangements for the delivery of your prize. The surnames and counties of the verified winners will be made available as set out in paragraph 14 above. The Promoter reserves the right to refuse any or all such requests. When contacting this email address, your request will be actioned in line with Nestlé’s Privacy Policy. If the winner objects to their information being published, then they can contact the Promoter by emailing: UKI.Dataprotection@uk.nestle.com. Otherwise, your personal details will at all times be kept confidential, and in accordance with the General Data Protection Regulation (GDPR). Click here for the Promoter’s Privacy Policy https://www.nestle.co.uk/en-gb/privacypolicy . You can request access to your personal data, or have any inaccuracies rectified, or request deletion of data by sending an email to: UKI.Dataprotection@uk.nestle.com. By participating in the promotion, you agree to the use of your personal data as described here. You can withdraw your consent at any time. For the purpose of this promotion, requests to delete personal data can only be actioned after the promotion has concluded.

16. No responsibility can be accepted for any entries that cannot be made, are incomplete, corrupted, delayed or are not received for any reason whatsoever. The Promoter cannot assume any responsibility or liability for:

  • Any faulty or failed electronic data transmissions.
  • Communications line failure, regardless of cause, with regard to any equipment, networks, lines, satellites, servers, computers or providers used in any aspect of the promotion. • Any unauthorised access to the operation of this promotion.
  • Inaccessibility or unavailability of the internet, Instagram, or any combination thereof.

17. All normal Internet connection charges associated with the submission of an entry to the promotion shall be the entrant’s responsibility.

18. This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram; and Instagram shall be liable in anyway whatsoever to the participants. Furthermore, any questions, comments or complaints regarding the promotion will be directed to the Promoter only.

19. Any person posting, or seen to be posting, comments to the ‘Nescafé Dolce Gusto’ social media pages or elsewhere during the promotion that are considered bullying, spiteful or upsetting to other participants, fans of ‘Nescafé Dolce Gusto’ or directly aimed at the Promoter, will have their comments removed and will be disqualified from the promotion. The Promoter reserves the right to alert Instagram to any such behaviour, which may result in the person’s account being frozen pending investigation.

20. Privacy Policy: As the promotion is run using Instagram, their privacy policy will apply. See Clauses 15 above for the Promoter’s Privacy policy.

21. To ensure fairness and the integrity of the promotion to all participants, the Promoter will not enter into discussions regarding the running of this promotion via social media but will respond to questions via consumer.services@uk.nestle.com.

Promoter: Nestlé UK Ltd, 1 City Place, Gatwick RH6 0PA
Fuji Instax Camera is a registered trademark of Fuji Photo Film Co., Ltd.
Fuji Photo Film Co., Ltd is not a participant in, or a sponsor of, this promotion.

To qualify for £5 web shop credit, enter the unique promotional code provided. A £5 web shop credit will be added to your Dolce Gusto account and should be selected at the checkout when you have placed your order. The £5 will then be deducted from your basket total.

1. Offer open to UK only. Delivery will be made to the address specified by you when you register on the website, provided the address is within the UK or ROI.

2. The £5 discount code can only be used as part payment for order with four items or more (this is the standard minimum order).

3. Codes are valid for use until midnight on 31.03.2022. Codes are unique and can only be used once.

4. It is account holder's responsibility to ensure someone is available to receive the delivery.

5. Products are subject to availability and prevailing market conditions.

6. Items are dispatched within 3-5 working days of placing the order except where the participant has opted for Next Day Delivery (at the charge of £4.99) subject to availability of stock and receipt of clear funds.

7. The recipient must inspect the goods and notify us of any issues within 14 days of delivery in writing or by phoning our Consumer Services team on 0800 707 6066.