Your Coffee Shop at Home Promotion FAQs

How do I apply for my free pods?

All you need is, your machine and a photo or copy of your proof of purchase. Got them? Great! Visit this link to fill out your application.

Which machines qualify for the offer?

Piccolo XS or any within the Genio S range (Genio S, S Plus, S Touch)

What are the dates of the promotion?

1) Qualifying purchases of the selected machines must be made between 09/03/2021 and 07/06/2021.
2) Applications, together with the relevant proof of purchase, must be received by no later than 23:59 14/06/2021.
3) Qualifying applicants will be issued with a valid promotional code which must be used by no later than 23:59 17/06/2021.

I don't have a receipt, so how do I claim my free boxes of pods?

You will need a copy of your proof of purchase, gift receipt or order invoice to be able to apply for this offer.

How do I attach my documents?

You need to upload a copy of the full receipt of purchase which should include the:
-Machine model
-Price paid
-Date of purchase

You can upload more than one image if you need to as long as the maximum file size doesn't exceed 4MB.

Accepted file types include: .pdf, .jpg, .png, .gif, .jpeg, .tiff, .tif, .bmp

I have an email receipt, can I attach it?

Yes, as long as it's an order invoice. Just save the email first and upload it to the form by either clicking on the box and selecting the email from the place you saved it to or dragging and dropping the file into the box (easier if you are on a desktop). You can upload more than one image if you need to as long as the maximum file size doesn't exceed 4MB.

The format of my receipt is too big, what should I do?

If you need to make your photo smaller, you can usually do this in the settings on your camera before you take the picture or by compressing it afterwards. There's lots of information to be found online about this for the specific device you're using.

When I try to enter my submission it is telling me the format of my machine serial number is invalid but that's as it appears on my machine?

The offer is limited to one application per person for the lifetime of the machine. Please note that if the machine is second hand and a previous owner has used it to enter the promotion, that machine serial number will no longer be valid/eligible. When entering the machine serial number, make sure it contains letters or numbers only, no punctuation or dashes, it also must start with a number. You can also upload a picture of the machine serial number in the submission form. If you would like further advice please call us on 0800 707 6066.

How do I attach a paper till receipt to this form?

You can either take a photo of your receipt using a smartphone or digital camera or use a scanner to scan and save a copy of it.

I only have a delivery note as I ordered my machine online

A delivery note or copy of payment, such as your bank statement, will not be accepted. You will need a copy of your proof of purchase, gift receipt or order invoice to be able to apply for this offer.

I can't read my machine serial number (even with a magnifying glass) what shall I do?

The codes can be found on the silver sticker behind your water tank or underneath the base of your machine. If you're having problems reading it, you could take a picture of it and enlarge it so you can see the code a little better, ask a friend or family member to help you out or call us free on 0800 707 6066.

My computer/mobile device crashed because of your website, do I have to submit the form again?

After submitting your application you should see a success page, thanking you for your submission. Your application will be reviewed within 3 working days.

After approval, you will receive an emailing containing your unique Nescafé Dolce Gusto promo code to receive 6 free boxes on the Nescafé Dolce Gusto webshop.

If you have not received an email within 3 working days, please check you spam or junk folders. You can contact us directly on 0800 707 6066 or at https://www.dolce-gusto.co.uk/contact-us

Where are the codes you need from my machine?

The codes can be found on the silver sticker behind your water tank or underneath the base of your machine.

Why do you need my machine serial number and receipt?

We need this information so you can pass our promotional checks. A valid machine serial number tells us you have bought one of the qualifying machines and a valid proof of purchase or till receipt shows us you bought it within the dates of the promotion.

Every time I try to submit my application it freezes half way through

If you experience a problem when attempting to submit your application, please try again using a different browser.

If you continue to experience difficulties, please contact our team diurectly on 0800 707 6066 or at https://www.dolce-gusto.co.uk/contact-us

Can I post my application to you?

No, you'll need to enter this promotion through our online submission form. Visit this link to fill out your application.

I sent my receipt in the post and haven't heard anything, when will I get my free pods?

You can only enter this promotion through our online submission form. Find it here: Visit this link to fill out your application.

I haven't received an email confirmation of my submission

You will receive a confirmation email within 3 working days after submitting your application.

I bought my machine second hand, but during the promotional period. Can I apply?

All you need is, your machine and a photo or copy of your proof of purchase. Got them? Great! Visit this link to fill out your application. Please note that if a previous owner of your machine has used this machine to apply for the promotion, that machine serial number won't be eligible for free pods.

It mentions that the website is powered by Hashting, what does that mean?

Hashting is a partner that is helping process the application for your free coffee. See privacy details for Hashting here.