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COVID-19 FAQs

Can I place an order?

Yes, you can still place orders with us.

Will NESCAFÉ® Dolce Gusto® deliver my parcel?

You can check the current delivery times at the checkout in the Delivery Information section. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

Are delivery times affected?

To serve our customers while also helping to ensure the safety of our employees, the delivery time of 3-5 working days may be longer than usual at the moment. Once you have received an order confirmation you can track your parcel at https://www.yodel.co.uk/

Is it possible to return items?

Yes, you can continue to return items. Please refer to the Returns Form that you received with your order for more information.

Is it safe to receive a package from any area where COVID-19 has been reported?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. You can find the latest information on COVID-19 on the information pages of the UK Government.

Is it possible to reduce contact with the driver when they deliver my order?

The current ‘leave safe’ policy will be adhered to. Throughout this interim process, drivers and couriers are not required to knock on our customers door if the carding process has been followed.

If there is no safe place available, our drivers and couriers will place the parcel on your doorstep, ring or knock on your door and then where safe to do so retreat 2 metres away. If you answer the door, they will confirm delivery of your order and ask for your name to note who your parcel has been received by. For more information visit: https://www.yodel.co.uk/news/2020/march/covid-19/