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Cleaning and Descaling FAQs

How to descale NESCAFÉ® Dolce Gusto® coffee machines?

Over time, limescale slows waterflow, reduces the capacity and could reduce the effectiveness of heating the water used to make your drinks.
Descaling every 3-4 months gets rid of the build-up of limescale, keeping water flow fast and pump pressure high. It’s super simple to descale your NESCAFÉ® Dolce Gusto® coffee machine, check out our guide and find out what you need to do.

How to clean NESCAFÉ® Dolce Gusto® coffee machines?

To maintain the performance of your NESCAFÉ® Dolce Gusto® coffee machine, it’s important to keep it clean in between uses. If you’re wondering which areas of your machine you need to pay special attention to and how to keep it clean and in good working order, read our guide on descaling and cleaning your NESCAFÉ® Dolce Gusto® coffee machine.

Where can I buy NESCAFÉ® Dolce Gusto® Descaler?

You can buy NESCAFÉ® Dolce Gusto® Descaler liquid directly from us. We sell descaling liquid, specially designed for use with your machine to keep it running as smoothly as possible.

How do I know when my NESCAFÉ® Dolce Gusto® coffee machine needs descaling?

Most of our coffee machines have an alert to tell you when it needs descaling and after a set number of uses, an orange or amber light will show up, which is the machine’s way of telling you it’s time for descaling. If your machine doesn’t have this feature, make sure to clean it every 3 to 4 months.

Can I recycle my machine?

Recycling facilities are now available for all customers at which you can deposit your old electrical products. This is a requirement under UK, Irish and European legislation (The Waste Electrical and Electronic Equipment - or WEEE - Directive).

For UK customers you can locate your closest participating collection site at www.recycle-more.co.uk (please remember to have your postcode to hand).

For ROI customers you can locate your closest participating collection site at https://www.weeeireland.ie/household-recycling/